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- Tasks: Lead academic advisory for ambitious families, designing tailored educational pathways.
- Company: Candela Education is redefining private education with premium support for families globally.
- Benefits: Enjoy geographic flexibility, competitive salary, and performance bonuses based on your impact.
- Why this job: Join a high-trust role that combines elite strategy with meaningful client relationships.
- Qualifications: Fluent English, strong academic background, and experience in client-facing roles required.
- Other info: Fluency in Mandarin is a plus; thrive in a fast-paced, autonomous environment.
The predicted salary is between 43200 - 84000 £ per year.
This range is provided by Candela Education. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Overview
Candela is building a new standard in private education – delivering premium support to families and students across the globe. As Education Manager, you\’ll serve as the primary academic advisor and single point of contact for a portfolio of highly ambitious families. You\’ll partner closely with the Operations Director to deliver a seamless, white-glove experience. You\’ll drive client success by designing tailored student pathways and coordinating smooth, high-quality service delivery. This is a high-trust, high-impact role that combines elite academic strategy with a focus on building long-term relationships and earning trust in high-value, premium service engagements.
Key Responsibilities
- Academic Advisory & Strategy
- Serve as the lead advisor for Candela Education\’s families
- Understand and anticipate client goals – even when they\’re not clearly stated
- Design roadmaps covering academics, enrichment, extracurriculars, personal development, and school / university admissions
- Recommend additional services or support based on evolving needs and goals
- Client Engagement & Relationship Management
- Act as the single point of contact for each family, offering polished and responsive communication
- Build long-term trust and rapport with both parents and students, deliver high-touch support and maintain exceptional service standards
- Ensure service journeys remain aligned with family expectations and aspirations
- Liaise with tutors and schools to monitor progress and adapt plans
- Guide families through key milestones (GCSEs, A-Levels, IB, UCAS/US applications)
- Offer clear, timely, and proactive academic guidance across all matters
- Identify opportunities to deepen client engagement or extend services where appropriate
- Delivery Oversight & Communication
- Translate client objectives into clear briefs for tutors, mentors, or advisors
- Coordinate delivery timelines and ensure contributors meet quality and deadline expectations
- Maintain accurate service tracking and smooth service delivery
Requirements
Required Skills & Experience
Non-negotiables
- Fluent, polished English. Native-level speaking and writing with excellent communication and professionalism
- Academic Excellence. Candidates must hold a good degree from a leading UK or US university, with preference given to those from top-ranked institutions
- Client ownership. You must be able to manage your own client portfolio and take full ownership of client success from Day 1 (We will provide training and onboarding on the education side, Candela\’s education systems and tools)
- Emotionally intelligent, highly organised, and client-centric
- Comfortable leading conversations with high-trust families and coordinating service execution independently
- Prior experience in any high-touch, high-accountability client-facing role
- Strong organisational skills; able to juggle multiple time zones, calendars and tight deadlines
- Advanced Excel/Sheets and CRM proficiency (TutorCruncher a plus)
- Service-obsessed problem solver, handle client disputes quickly and diplomatically, restoring service and documenting lessons learned
- Fluency in Mandarin (spoken, read and written) is a strong plus
Ideal Candidate Profile
- Client-focused: You anticipate client needs, build trust naturally, and know how to make clients feel understood and supported
- Academically grounded: You understand the demands of elite schooling and international university admissions
- Service-minded: You take pride in building trust, solving problems, and delivering thoughtful support to help families navigate complex educational journeys
- Operationally sharp: You coordinate stakeholders clearly and keep multi-step projects on track, juggling multiple calendars, records without errors
- Structured & responsive: You manage your own time, keep clean records, and communicate clearly under pressure
- Growth-oriented: You\’re motivated by the opportunity to grow your role, earnings, and impact as the business scales
- Impact-driven: You take pride in seeing clients succeed — and being part of the system that gets them there
Benefits
- Work with exceptional families and students around the world
- Geographic flexibility and travel opportunities
- Operate with real autonomy, velocity and ownership
- Share in the company\\\’s success. You\\\’ll see the direct impact of your work and be compensated in proportion to the results you deliver – not just your time. This role suits someone who wants meaningful performance upside and direct accountability
Compensation
Competitive base salary supplemented by a substantial performance bonus. The compensation model is weighted heavily toward results – ideal for candidates confident in delivering strong outcomes and client satisfaction. Total earnings up to £60,000+, based on delivery and results.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Industries
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Education Manager employer: Candela Education
Contact Detail:
Candela Education Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Education Manager
✨Tip Number 1
Familiarise yourself with the specific needs of high-achieving families. Research common challenges they face in education and be prepared to discuss how you can address these in your role as an Education Manager.
✨Tip Number 2
Network with professionals in the education sector, especially those who have experience in client-facing roles. Attend relevant events or webinars to build connections that could lead to valuable insights and recommendations.
✨Tip Number 3
Demonstrate your understanding of elite academic pathways by preparing case studies or examples of successful student journeys. This will showcase your ability to design tailored roadmaps for families.
✨Tip Number 4
Highlight your organisational skills by discussing how you manage multiple projects and deadlines. Be ready to share specific tools or methods you use to keep everything on track, which is crucial for this role.
We think you need these skills to ace Education Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in academic advisory roles and client management. Use specific examples that demonstrate your ability to build long-term relationships and deliver high-quality service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for education and your understanding of the demands of elite schooling. Highlight your emotional intelligence and organisational skills, and explain how you can contribute to Candela's mission.
Showcase Communication Skills: Since fluent, polished English is essential, ensure your application is free from grammatical errors and flows well. Use professional language and structure your thoughts clearly to reflect your communication abilities.
Demonstrate Client-Centric Mindset: Provide examples in your application that illustrate your client-focused approach. Discuss how you've anticipated client needs in previous roles and how you’ve successfully managed client portfolios.
How to prepare for a job interview at Candela Education
✨Showcase Your Academic Excellence
As an Education Manager, your academic background is crucial. Be prepared to discuss your degree and how it has equipped you with the skills necessary for this role. Highlight any relevant experiences that demonstrate your understanding of elite schooling and university admissions.
✨Demonstrate Client-Centric Skills
This role requires a strong focus on client relationships. Prepare examples of how you've successfully built trust and rapport with clients in previous roles. Emphasise your ability to anticipate client needs and provide tailored support.
✨Exhibit Strong Organisational Skills
You'll need to juggle multiple families and their unique needs. Discuss your organisational strategies and tools you use to manage your time effectively. Mention any experience you have with CRM systems or advanced Excel/Sheets proficiency.
✨Prepare for High-Pressure Scenarios
Given the high-touch nature of this role, be ready to discuss how you handle pressure and resolve conflicts. Share specific instances where you've navigated challenging situations diplomatically while maintaining service quality.
