Support & Information Coordinator, Te Waka Hau Ora in Nelson

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Cancer Society of New Zealand Nelson Tasman – Nelson

The Support & Information Coordinator: Te Waka Hau Ora works as a member of the Nelson Tasman Centre's Supportive Care team across Nelson and Motueka offices, working together to ensure the provision of a range of practical cancer information, support, and resources for people impacted by cancer. The 20-24 hours role involves a variety of tasks: working individually with people and their whānau, coordination of groups and programmes; as well as supporting the Cancer Society's volunteer and community-based initiatives. Services are provided within the Cancer Society NZ National Model of Care framework.

Key responsibilities

• Provide comprehensive, evidence-based information and support to clients and their whānau by phone, in person, electronically; and/or in liaison with other services
• Undertake individualised needs assessment to determine the appropriate information and support
• Work from a person-centred approach, ensuring the person and their whānau are at the centre of decisions which relate to their life
• Demonstrate an understanding of Kaupapa Māori, tikanga and Te Tiriti o Waitangi when working with Māori clients, Iwi and communities
• Provide advocacy and navigation to support clients to access the services they need
• Coordinate and facilitate education and support groups for cancer patients and/or their whānau
• Secure management of patient database systems, keeping up to date and timely records of interactions
• Collaborate with the Volunteer Coordinator to recruit and train Cancer Society Volunteer Visitors
• Develop and maintain working relationships with public hospital services, local Māori health services, and primary health services
• Participate in community presentations and events to provide cancer education and information

About you

• A relevant degree and/or experience in healthcare, social services/counselling, or social work
• A proven ability to work well in a team environment as well as the ability to work alone without supervision
• Understanding and appreciation of cross-cultural issues and concerns, in particular knowledge of tikanga Māori and local iwi
• An ability to maintain effective organisational systems to ensure the successful delivery of a variety of individual and community-based services
• An ability to be aware of and sensitive to the psychosocial needs of people with cancer
• A high level of communication skills including the ability to empathise with people and their whānau who are facing cancer
• Intermediate level competence in the use of the Microsoft Office suite, particularly Microsoft Word, Microsoft Outlook, Excel and PowerPoint
• Integrity, autonomy, and ability to work collaboratively within the team
• Mental and emotional resilience as a member of the team to constructively address and overcome challenges

About us

The Cancer Society: Te Kāhui Matepukupuku o Aotearoa is a community health organisation that prides itself on supporting all people through their cancer journey and making a positive difference. We engage with communities to provide core services in supportive care; alongside leadership and advocacy in cancer control, health promotion, information, advocacy, and research. The Cancer Society's mission is to improve community wellbeing by reducing the incidence and impact of cancer. Te Tiriti o Waitangi is foundational to our work and reducing cancer inequities is a priority for us, especially for Māori.