At a Glance
- Tasks: Lead a team to deliver exceptional customer service and manage store operations.
- Company: Join Cancer Research Wales, making a difference in cancer research funding.
- Benefits: Competitive salary, flexible hours, and the chance to support a vital cause.
- Other info: Opportunity for career growth and to work in a supportive environment.
- Why this job: Be part of a mission-driven team that impacts lives and builds lasting relationships.
- Qualifications: Experience in retail management and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
The role of Cancer Research Wales is to raise funds to support pioneering cancer research in Wales, which has the potential to benefit lives in the future. The post holder must embrace the charity’s aim to create ‘supporters for life’ and work to build long term professional relationships with our supporters, who make the work of our charity possible. The post holder will work proactively within Cancer Research Wales helping to ensure the smooth running of the store, whilst at times supporting the Charity’s other departments.
Key Responsibilities:
- Deliver Best in Town service through customer interaction.
- Lead the team by example and achieve great store standard.
- Build a positive reputation for providing excellent customer service.
- Act as the store’s first point of contact, creating a positive, welcoming and professional impression and store environment.
- Maintain a working knowledge of Cancer Research Wales its aims and objectives, service and culture.
- Endeavour to strengthen and promote the Cancer Research Wales brand.
Desirable requirements:
- Hold a clean Driving Licence and have access to a vehicle.
- Willingness to cover our other stores and where necessary travel by public transport.
ORGANISATIONAL ARRANGEMENTS
Reporting to: Head of Retail
Line reports: Deputy Manager and Shop Volunteers
How to apply: Please visit our website at Cancer Research Wales for further details. Please submit CV and covering letter that outlines how you meet the person specification, plus a brief outline of why you want the role and why you believe you are a strong candidate for this position. There will be a two stage process and if we decide to proceed to the next stage, we will provide shortlisted candidates with the details of attending a trial session at one of our stores.
Shop Manager - Talbot Green employer: Cancer Research Wales
Cancer Research Wales is an exceptional employer dedicated to making a meaningful impact in the fight against cancer. As a Shop Manager in Talbot Green, you will be part of a supportive and passionate team that values long-term relationships with supporters, fostering a culture of excellence in customer service. With opportunities for personal and professional growth, along with a commitment to community engagement, working here means contributing to a vital cause while enjoying a fulfilling work environment.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager - Talbot Green
✨Tip Number 1
Get to know Cancer Research Wales inside out! Familiarise yourself with their mission and values so you can show genuine passion during your interview. This will help you connect with the team and demonstrate that you're the right fit for the role.
✨Tip Number 2
Practice your customer service skills! Since delivering 'Best in Town' service is key, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories to showcase your ability to lead by example.
✨Tip Number 3
Prepare for the trial session! If you get shortlisted, this is your chance to shine. Treat it like a real shift – engage with customers, support your team, and show off your leadership skills. It's all about making a lasting impression!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and genuinely interested in joining the Cancer Research Wales family. Don’t miss out on this opportunity!
We think you need these skills to ace Shop Manager - Talbot Green
Some tips for your application 🫡
Know the Charity Inside Out:Before you start writing, take some time to really understand Cancer Research Wales and its mission. This will help you tailor your application and show us that you're genuinely passionate about what we do.
Show Off Your Customer Service Skills:Since delivering 'Best in Town' service is key, make sure to highlight any relevant experience you have in customer service. Share specific examples of how you've gone above and beyond for customers in the past.
Be Personal and Authentic:When writing your cover letter, let your personality shine through! Tell us why this role excites you and how you can contribute to building long-term relationships with our supporters. We love a bit of enthusiasm!
Apply Through Our Website:Don’t forget to submit your CV and cover letter through our website. It’s the best way for us to receive your application and ensures you’re following the correct process. We can’t wait to hear from you!
How to prepare for a job interview at Cancer Research Wales
✨Know the Charity Inside Out
Before your interview, make sure you’ve done your homework on Cancer Research Wales. Understand their mission, values, and recent initiatives. This will not only show your genuine interest but also help you connect your answers to their goals during the interview.
✨Showcase Your Customer Service Skills
As a Shop Manager, delivering excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about how you can demonstrate your ability to create a welcoming environment and build long-term relationships with supporters.
✨Lead by Example
The role requires you to lead a team, so be ready to discuss your leadership style. Share specific instances where you’ve motivated a team or improved store standards. Highlight how you can inspire others to provide 'Best in Town' service.
✨Prepare for the Trial Session
If you get shortlisted, you’ll have a trial session at one of the stores. Treat this as part of the interview process. Be proactive, engage with customers, and showcase your ability to maintain a positive store environment. This is your chance to shine!
