At a Glance
- Tasks: Lead tech transformation to enhance customer experience and drive fundraising innovation.
- Company: Join Cancer Research UK, a mission-driven charity dedicated to beating cancer.
- Benefits: Flexible working, generous benefits, and opportunities for personal development.
- Other info: Inclusive culture that values diversity and supports your wellbeing.
- Why this job: Make a real impact using technology to connect millions with our cause.
- Qualifications: Proven leadership in tech transformation and expertise in CRM and AI applications.
The predicted salary is between 43200 - 72000 € per year.
Locations: Stratford (2 Redman Place)
Time type: Full time
Posted on: Posted Today
Time left to apply: End Date: March 9, 2026 (10 days left to apply)
Job requisition id: R032982
Reports to: Chief Technology Officer
Directorate: Chief Operating Office
Contract: Permanent
Hours: Full time 35 hours per week
Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office)
Closing date: 8th March 2026 23:55
Visa sponsorship: Cancer Research UK can consider visa sponsorship for this vacancy. If this applies to you, please ensure that this is clearly marked on your application.
At Cancer Research UK, we exist to beat cancer. We are looking for a commercially minded technology leader to join CRUK at a pivotal moment of transformation. As our Director of Customer Experience Technology, you will shape and lead the platforms, products and data capabilities that power income streams across our mass audiences — enabling millions of supporters to connect with our cause in more meaningful, personalised ways.
You will drive the technology behind our Engage Transformation Programme, integrating relationship management, MarTech and AdTech ecosystems while strengthening the data foundations that make us truly audience-led. You will champion innovation — including AI and emerging technologies — turning bold ideas into measurable impact with rigour and professionalism.
- Set strategy: Define and deliver the fundraising technology roadmap, integrating CRM, MarTech, AdTech and data platforms.
- Lead delivery: Own technology delivery for the Engage Transformation Programme, including CRM, Donation Management, Supporter Journey Management, and Campaign Management.
- Drive AI adoption: Implement AI and emerging technologies to improve personalisation, optimisation and efficiency.
- Ensure robust operations: Maintain secure, resilient and cost-effective services with strong governance and supplier management.
- Lead teams: Build and develop high-performing, inclusive product and engineering teams using agile practices.
- Partner strategically: Work with senior leaders to align technology with organisational priorities and represent CRUK externally.
Proven experience leading large-scale technology transformation in complex, consumer-facing organisations.
Strong expertise in CRM, martech/adtech, data integration, digital product management and AI applications in marketing/fundraising.
Commercially astute, with experience managing multi-million-pound budgets and strategic supplier relationships.
Strategic thinker who balances long-term vision with income targets and operational delivery.
Influential leader with strong stakeholder management skills, experienced in matrixed environments and cross-functional collaboration.
Accountable and outcome-focused, role-modelling leadership values, building capability and maintaining operational integrity.
Adaptable, resilient and motivated by CRUK's mission, using technology to drive measurable impact.
Our organisation values are designed to guide all that we do.
- Bold: Act with ambition, courage and determination
- Credible: Act with rigour and professionalism
- Human: Act to have a positive impact on people
- Together: Act inclusively and collaboratively
We are looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
If you are interested in applying and excited about working with us but are unsure if you have the right skills and experience we would still love to hear from you.
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.
Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.
We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact recruitment@cancer.org.uk or 020 3469 8400 as soon as possible. Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.
Director of Technology ( Customer Experience) in Stratford-upon-Avon employer: Cancer Research UK
At Cancer Research UK, we pride ourselves on being an exceptional employer, offering a dynamic work culture that champions innovation and inclusivity. As the Director of Technology for Customer Experience, you will have the opportunity to lead transformative projects that make a real impact in the fight against cancer, all while enjoying a flexible working environment in Stratford, London. With a generous benefits package and a strong commitment to employee growth and wellbeing, we empower our team members to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Technology ( Customer Experience) in Stratford-upon-Avon
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its mission. Show how your skills align with their goals, especially around technology and customer experience.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in tech transformation can help drive CRUK's mission. Keep it concise and impactful.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who want to make a difference.
We think you need these skills to ace Director of Technology ( Customer Experience) in Stratford-upon-Avon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Director of Technology role. Highlight your experience in CRM, MarTech, and AI applications, as these are key to what we're looking for.
Showcase Your Leadership Skills:We want to see how you've led teams and managed large-scale technology transformations. Use specific examples to demonstrate your ability to build high-performing teams and drive innovation.
Be Clear About Your Motivation:In your application, let us know why you're excited about working with Cancer Research UK. Share how our mission resonates with you and how you can contribute to our goals.
Apply Through Our Website:Don't forget to submit your application through our website! This ensures we receive all the necessary information and helps us keep track of your application efficiently.
How to prepare for a job interview at Cancer Research UK
✨Know Your Tech Inside Out
As a Director of Technology, you need to be well-versed in CRM, MarTech, and AdTech. Brush up on the latest trends and tools in these areas, and be ready to discuss how you've successfully integrated them in past roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading high-performing teams. Think about how you've fostered inclusivity and collaboration in your previous positions, as this aligns with the values of Cancer Research UK.
✨Align with Their Mission
Cancer Research UK is all about beating cancer. Be prepared to articulate how your technology strategies can directly contribute to their mission. Show genuine passion for their cause and how you can make a measurable impact.
✨Prepare for Strategic Conversations
Expect to discuss how you would partner with senior leaders to align technology with organisational priorities. Have a few strategic ideas ready that demonstrate your ability to balance long-term vision with immediate operational needs.
