Senior Training & Quality Monitoring Advisor

£33,000 - £36,000 plus benefits

Reports to: Training & Engagement Manager, Face-to-Face Fundraising

Directorate: Marketing, Fundraising & Engagement

Contract: 15 month fixed-term contract

Hours: Full time 35 hours per week

Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office) plus nationwide travel (at least 2 days per week)

Closing date: 29 July 2026 23:55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment.

If you require more time to apply as part of a reasonable adjustment, please contact recruitment@cancer.org.uk as soon as possible.

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

At Cancer Research UK, we exist to beat cancer. We’re looking for an inspiring Senior Training and Quality Coordinator to join our fundraising team. Our fundraising teams are essential to our Engage Strategy through engaging with the public in deep and meaningful ways, ultimately growing Cancer Research UK’s fundraising and income capabilities to fund and raise awareness for our life-saving research.

Our UK-wide network of Face-to-Face Fundraisers generate millions for the charity each year, but they would not be able to achieve this without the right training and compliance monitoring. This is a unique opportunity where you will play an impactful role in supporting the Training & Compliance Managers, external suppliers & agencies, and fundraising teams to develop, implement, and manage the quality and compliance monitoring of our face-to-face campaigns.

This role will be both desk-based and ‘in the field’ meaning no day will be the same and you’ll discover something new every day. For example, some days you will be designing and delivering training to our fundraisers both in-person across the UK and virtually; shadowing fundraisers onsite; collaborating with internal and external stakeholders, suppliers, and agencies; developing engagement tools and materials, supporting on the delivery of mystery shopping programmes, identifying trends and improvements, contributing to the team’s strategy, and many more. This is a great opportunity for someone with experience in a face to face fundraising role, or someone with extensive experience in a customer facing sales role, who enjoys travel and communicating with a diverse group of stakeholders.

What will I be doing?

• Delivering the day-to-day training, engagement and quality monitoring programmes for Cancer Research UK’s Face-to-Face Fundraisers, including but not limited to:
• Delivering inspiring training presentations to fundraisers across the UK and virtually, communicating CRUK’s work, including scientific research and compliant behaviours, in an easy-to-understand approach.
• Work closely with internal teams and external agencies to plan and deliver training activities, field visits and fundraiser engagement initiatives.
• Design, develop and continuously improve training, engagement and support materials, including presentations, videos, engagement modules and recognition initiatives.
• Support the delivery of integrated fundraising campaigns and contribute to the ongoing development of the Training, Quality Monitoring and Engagement Strategy.
• Monitor fundraising standards and compliance through observations, mystery shopping, call sampling and field-based assessments, providing coaching and feedback where needed.
• Manage and resolve complaints relating to face-to-face fundraising activity, identifying themes and ensuring learning is embedded into future practice.
• Analyse compliance, training and mystery shopping data to identify trends, produce insights and recommend improvements to fundraiser performance and supporter experience.
• Evaluate the effectiveness of training and compliance programmes, sharing recommendations and best practice with stakeholders to drive continuous improvement.

What are we looking for?

• A background of working in training, compliance or fundraising (this could include experience within a customer facing sales role), with strong training, facilitation, presentation skills to individuals and groups of people, and ideally with an ability to coach face to face fundraisers in the field.
• Strong planning, organisational and analytical skills with an ability to work autonomously while managing multiple changing priorities and tasks.
• Resilient, flexible, comfortable with uncertainty and changing priorities.
• Excellent verbal and written communication skills with experience in communicating with diverse audiences and conveying key messages in an effective and inspiring way.
• Proactive and inspiring communicator, with the ability to be an excellent ambassador for the charity.
• An ability to build and maintain collaborative stakeholder relationships with an ability to influence, motivate, and negotiate with suppliers and internal and external stakeholders at all levels.
• Proficient in PowerPoint, Excel, and MS Word.
• Able to travel across the UK (This role will require regular travel, at least 2 days per week).
• Ideally has knowledge and understanding of charity fundraising best practices & legislation in line with the Chartered Institute of Fundraising.

Our organisation values are designed to guide all that we do.

• Bold: Act with ambition, courage and determination
• Credible: Act with rigour and professionalism
• Human: Act to have a positive impact on people
• Together: Act inclusively and collaboratively

We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our careers web page.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

Please note that applications can’t be edited once submitted.

Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check.

For more information on this career opportunity please visit our website or contact us at recruitment@cancer.org.uk.

There’s a place for everyone at Cancer Research UK. Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We're committed to creating an inclusive culture where everyone can be themselves and reach their full potential. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented, and believe that a diverse workforce will help us to beat cancer sooner.

If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you. We don’t expect everyone to meet all of the criteria listed. We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen by emailing us at recruitment@cancer.org.uk.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.