At a Glance
- Tasks: Lead a vibrant team to inspire sales and fundraising in a lively retail environment.
- Company: Join Cancer Research UK, a charity dedicated to beating cancer.
- Benefits: Enjoy a competitive salary, flexible leave, discounts, and wellbeing support.
- Other info: Dynamic role with training opportunities and a commitment to diversity.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Experience in team management and a passion for customer service.
The predicted salary is between 32067 - 32067 £ per year.
In a lively, vibrant working environment, you’ll discover something new every day, whether it’s a new high street trend, a new community network or a talent you never knew you had. Endless pre-loved items are a crucial source of fundraising.
At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who shares our vision, someone like you.
We’re looking for a motivating store manager to join Cancer Research UK’s trading team. You’ll be acting as an ambassador for Cancer Research UK, motivating your team to maximise sales and fundraising targets. Your shop will be a place where your community gets to meet our people, understand our brand, and see some of the great things we do. You’ll also be surrounded by people who are as dedicated to beating cancer as you are.
What will I be doing?
- Guiding, inspiring and engaging a team of paid staff and volunteers, including recruitment, retention and development of a diverse shop team.
- Taking ownership and responsibility for the commercial running of your store including display and merchandising, stock management, maintaining shop standards, store layout, sales and income.
- Leading by example and providing excellent customer and supporter service.
- Maximising profit through effective cost control and sales.
- Creating relationships with your local community and Cancer Research UK colleagues.
- Organising and running creative fundraising events for your store to achieve fundraising targets.
- Maintaining compliance with health and safety, safeguarding, security, administration and HR policies.
- There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.
What are you looking for?
- Experience of managing and inspiring a diverse team of people.
- Comfort working within targets and motivating others to achieve those targets.
- The ability to multi-task in a lively environment.
- Working knowledge of what makes great customer service.
- Commercial awareness.
- Knowledge of high street fashion retail.
- Adaptability in changing situations, including being able to work effectively independently.
- An awareness of the price, value and worth of items.
- Flexibility; our retail teams cover the needs of their stores by working on a rota basis.
What will I gain?
We make sure you are supported by a generous salary and benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well. Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more. Our retail teams also have access to confidential wellbeing support from the Retail Trust.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.
To support your training and development in this role, you will spend 4 weeks in a training shop, learning from a Training Shop Manager, which may be at a different location to the role you applied for. Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check.
Our vision is to create a charity where everyone feels like they belong, benefits from and participates in the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.
We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen.
Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.
Retail Shop Manager employer: Cancer Research UK
At Cancer Research UK, we pride ourselves on being an exceptional employer, offering a vibrant and supportive work environment where every day brings new opportunities for personal and professional growth. As a Retail Shop Manager in St Annes, you'll enjoy a competitive salary, generous benefits including flexible leave and discounts, and the chance to lead a passionate team dedicated to making a difference in the fight against cancer. Join us to not only develop your career but also to be part of a community that values diversity, inclusion, and the well-being of its employees.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Shop Manager
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Cancer Research UK, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Cancer Research UK!
We think you need these skills to ace Retail Shop Manager
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Cancer Research UK, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Cancer Research UK and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Cancer Research UK that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Cancer Research UK
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
