At a Glance
- Tasks: Support the shop manager and lead a vibrant team to maximise income and community engagement.
- Company: Join Cancer Research UK, a passionate team dedicated to beating cancer.
- Benefits: Enjoy flexible hours, generous leave, discounts, and career development opportunities.
- Other info: Be part of a diverse team that values equality and inclusion.
- Why this job: Make a real impact in your community while gaining valuable retail experience.
- Qualifications: Customer service skills and adaptability in a lively environment are essential.
The predicted salary is between 34600 - 40400 € per year.
Endless pre-loved items. A talented team. One clear purpose.
Reports to: Shop manager
Department: Trading
Contract: Permanent
Working hours: Part time 15 hours per week
Location: Norwich
Closing date: 31st May 2026 23:55
Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who shares our vision, someone like you.
We’re looking for a motivated assistant shop manager to join Cancer Research UK’s trading team. You’ll be acting as an ambassador for Cancer Research UK, supporting the shop manager and your team to maximise income through people, resources and stock.
In a lively, vibrant working environment, you’ll discover something new every day, whether it’s a new high street trend, a new community network or a talent you never knew you had. You’ll also be surrounded by people who are as dedicated to beating cancer as you are.
What will I be doing?
- Supporting the shop manager to guide, inspire and engage a diverse team of paid staff and volunteers.
- Support the commercial running of the store including display and merchandising, stock management, maintaining shop standards, store layout, sales and income.
- Leading by example and providing excellent customer and supporter service.
- Work alongside the shop manager to achieve targets for donated stock, cash, gift aid, average selling price, sell through and stock processing.
- Creating relationships with your local community and Cancer Research UK colleagues.
- Supporting the shop manager in the organisation and delivery of creative fundraising events for your store to achieve fundraising targets.
- Maintaining compliance with health and safety, safeguarding, security, administration and HR policies.
- Deputising for the shop manager in their absence.
What skills are you looking for?
- A working knowledge of what makes great customer service.
- Experience of working in a lively and vibrant environment.
- Adaptability in changing situations, including being able to work effectively independently.
- Commercial awareness.
- The ability to create relationships and communicate well.
- And ideally supervisor experience, and experience of working in, or an understanding of retail and fashion.
What will I gain?
Each and every one of our employees contributes to our progress and is supporting our work to beat cancer. We think that’s impressive. In return, we make sure you are supported by a generous benefits package, a wide range of career and personal development opportunities and high-quality tools, policies and processes to enable you to do your job well.
Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more.
Our work – from funding cutting-edge research to developing public policy – will change the world. It’s exciting to be part of our team.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you quickly, fairly and objectively.
Our retail teams cover the needs of their stores by working on a rota basis. Whilst a level of flexibility is needed to meet the needs of the business, we don’t forget that you have a life outside of work too.
Owing to the nature of this position, any offer of employment for this role will be subject to a satisfactory basic DBS check.
You can learn more about our fantastic retail teams on our website. For more information on this career opportunity please visit our website or contact us at recruitment@cancer.org.uk.
For more updates on our work and careers, follow us on Linked In, Facebook, Instagram, Twitter and YouTube.
Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.
We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact recruitment@cancer.org.uk or 020 3469 8400 as soon as possible.
Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.
Retail Assistant Manager (Norwich) employer: Cancer Research UK
At Cancer Research UK, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member plays a vital role in our mission to beat cancer. Located in Norwich, our Retail Assistant Manager position provides not only a competitive salary and generous benefits package but also ample opportunities for personal and professional growth within a supportive community dedicated to making a difference. Join us and be part of a talented team that values your contributions and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant Manager (Norwich)
✨Tip Number 1
Get to know the company! Research Cancer Research UK and its mission. When you understand what drives us, you can tailor your conversations during interviews to show how you fit into our purpose of beating cancer.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. Building relationships can give you insider info about the role and help you stand out when it comes to interviews.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to retail management and customer service. Role-play with a friend or in front of the mirror to boost your confidence before the big day.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the details you need about the role and our amazing team. Don’t miss out!
We think you need these skills to ace Retail Assistant Manager (Norwich)
Some tips for your application 🫡
Show Your Passion:When you're filling out your application, let your enthusiasm for the role shine through! We want to see how much you care about beating cancer and supporting our mission at Cancer Research UK.
Tailor Your CV:Make sure your CV is tailored to the Retail Assistant Manager position. Highlight any relevant experience in retail, customer service, or team leadership that aligns with what we're looking for.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so make sure to communicate your skills and experiences without unnecessary fluff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can find more info about our amazing team there!
How to prepare for a job interview at Cancer Research UK
✨Know Your Purpose
Before heading into the interview, make sure you understand Cancer Research UK's mission. Familiarise yourself with their work and how your role as an Assistant Shop Manager contributes to beating cancer. This will show your passion and alignment with their values.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think of situations where you went above and beyond for customers or resolved conflicts effectively. This is crucial for a retail role, so be ready to discuss these scenarios.
✨Demonstrate Team Leadership
As you'll be supporting the shop manager and leading a diverse team, think about your leadership style. Be prepared to share how you've inspired and engaged teams in previous roles, especially in lively environments. Highlight any supervisory experience you have.
✨Engage with the Community
Cancer Research UK values community relationships, so come prepared with ideas on how you could engage with the local community. Whether it's through fundraising events or partnerships, showing initiative here can set you apart from other candidates.
