At a Glance
- Tasks: Deliver training and quality monitoring for face-to-face fundraisers across the UK.
- Company: Join a leading charity dedicated to cancer research with a supportive culture.
- Benefits: Generous benefits, work-life balance, and personal development opportunities.
- Other info: Flexible working with travel across the UK; ideal for those passionate about making a difference.
- Why this job: Make a real impact in fundraising while developing your skills in a dynamic environment.
- Qualifications: Experience in training or customer-facing roles, strong communication and organisational skills.
The predicted salary is between 33000 - 36000 £ per year.
Senior Training and Quality Coordinator (Internally known as Senior Training and Quality Monitoring Advisor)
- £33,000 – £36,000 plus benefits Reports to: Training & Engagement Manager
- Management
- Theme: Marketing, Fundraising & Engagement
Location: Stratford, London (office‑based with high flexibility – 1–2 days per week in the office and at least 2 days per week nationwide travel) Closing date: 29July2026, 23:55 (the vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found)
About the role
Your impact will help our face‑to‑face fundraising teams deliver high‑quality, compliant support for Cancer Research UK’s mission.
You will support Training & Compliance Managers, external suppliers and agencies, and our frontline fundraisers to design, implement and monitor quality and compliance programs.
Responsibilities
- Deliver day‑to‑day training, engagement and quality monitoring programmes for face‑to‑face fundraisers, both in person across the UK and virtually.
- Plan and conduct training activities, field visits, and fundraising engagement initiatives in collaboration with internal teams and external agencies.
- Design, develop and continuously improve training and engagement materials (presentations, videos, modules and recognition initiatives).
- Support integrated fundraising campaigns and contribute to the ongoing development of the Training, Quality Monitoring and Engagement Strategy.
- Monitor fundraising standards and compliance through observations, mystery shopping, call sampling and field‑based assessments, and provide coaching and feedback.
- Manage and resolve complaints related to face‑to‑face fundraising activity, identifying themes and ensuring learning is embedded into future practice.
- Analyse compliance, training and mystery‑shopping data to identify trends, produce insights and recommend improvements in fundraiser performance and supporter experience.
- Evaluate the effectiveness of training and compliance programmes and share recommendations and best practice with stakeholders to drive continuous improvement.
Qualifications
- Background in training, compliance or fundraising or extensive experience in a customer‑facing sales role.
- Strong training, facilitation and presentation skills for individuals and groups, and ability to coach face‑to‑face fundraisers in the field.
- Strong planning, organisational and analytical skills; able to work autonomously while managing multiple changing priorities.
- Resilient, flexible, comfortable with uncertainty and shifting priorities.
- Excellent verbal and written communication skills, with experience in communicating key messages to diverse audiences in a clear, inspiring way.
- Proactive, inspiring communicator and effective ambassador for the charity.
- Ability to build coalition and collaborate with suppliers and stakeholders at all levels.
- Proficient in Power Point, Excel and MS Word.
- Regular travel across the UK (at least 2 days per week).
- Desirable – knowledge of charity fundraising best practices and legislation (Chartered Institute of Fundraising).
Benefits
- Well‑being supportive workplace, generous benefits package and a wide range of career and personal development opportunities.
- Access to high‑quality tools and policies that promote work–life balance and support personal wellbeing goals.
- Legal & Equality
We actively encourage applications from people of all backgrounds and cultures, particularly those from ethnic minority backgrounds who are under‑represented.
The role is limited to candidates aged 18 or over.
Visa sponsorship is not available; applicants must be eligible to work in the UK.
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Senior Training & Quality Monitoring Advisor in London employer: Cancer Research UK
Cancer Research UK is an exceptional employer, offering a dynamic work environment in Stratford, London, where you can make a meaningful impact on health partnerships. With a strong emphasis on employee well-being, we provide flexible working arrangements and a comprehensive benefits package that supports a healthy work/life balance, alongside ample opportunities for professional growth and development within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Training & Quality Monitoring Advisor in London
✨Get Involved with Local Charities
Dive into the local fundraising scene in your area! Volunteer for events or get involved with committees at organisations you admire. Not only will you gain experience, but you'll also make connections that could lead to that coveted full-time role at places like Cancer Research UK.
✨Network through Fundraising Events
Attend fundraising galas, charity auctions, and networking events. These gatherings are perfect for meeting industry professionals and perhaps even landing an interview on the spot. Plus, if you mention how you love the mission of Cancer Research UK, you’ll definitely make an impression!
✨Leverage LinkedIn for Connections
Don’t just sit back; actively connect with fundraisers on LinkedIn! Join groups related to fundraising development and share your insights or experiences, which can position you as a knowledgeable candidate for full-time roles. This is a platform where visibility really counts in our industry.
✨Showcase Your Passion through Content
Consider writing articles or creating posts about fundraising strategies, non-profit success stories, or your experiences in the field. Sharing this content can help establish your expertise and draw attention to yourself for full-time positions like that at Cancer Research UK. It’s all about being visible and passionate!
We think you need these skills to ace Senior Training & Quality Monitoring Advisor in London
Some tips for your application 🫡
Show Your Passion for the Cause:In the world of fundraising, we want to see your genuine enthusiasm for the mission that Cancer Research UK supports. Be sure to weave in your personal connection to the cause in your cover letter. This isn't just a job for us; it's about making a difference, so let your passion shine through!
Highlight Relevant Experience:In your CV, focus on any past experience related to fundraising, community engagement, or donor relations. If you've organised events or developed marketing materials for a charity, make sure we see it front and centre. Quantify your achievements where possible—donor retention rates or funds raised can make a huge impact!
Use Engaging Language:When crafting your application, use engaging language that reflects the tone and values of Cancer Research UK. We're looking for enthusiasm and creativity in how you present your experience. This is especially key in fundraising, where storytelling can connect potential donors with our mission.
Tailor Your Application:One size does not fit all! Make sure to tailor your CV and cover letter specifically for the Senior Training & Quality Monitoring Advisor role at Cancer Research UK. Research us to understand our specific initiatives and align your skills with our goals. A personalised approach shows that you’re genuinely interested and willing to put in the effort—qualities we absolutely love!
How to prepare for a job interview at Cancer Research UK
✨Display Your Passion for the Cause
Let’s face it, fundraising is all about passion! Show up to your interview with genuine enthusiasm for the mission of Cancer Research UK. Share specific experiences that demonstrate your commitment to similar causes, and don't shy away from discussing why this role and this organisation matter to you.
✨Know Your Fundraising Strategies
Brush up on different fundraising strategies and tools that are common in the industry, such as grant writing, event planning, or online campaigns. Be prepared to discuss which methods you've used successfully before and how they could translate to your work at Cancer Research UK.
✨Be Ready for Scenarios and Challenges
Expect scenario-based questions where you’ll have to talk about how you’d tackle potential challenges in fundraising. Whether it’s overcoming donor objections or streamlining donor processes, think about examples from your past that showcase your problem-solving skills.
✨Emphasise Collaboration and Network Building
Fundraising is rarely a solo effort; collaborative skills are key! Talk about how you've worked with different teams to achieve fundraising goals, and mention any networks you have that could be beneficial for Cancer Research UK. This shows you're not only a lone wolf but a team player with valuable connections.
