Divisional Operations Executive in London

At Cancer Research UK, we exist to beat cancer. We are looking for a proactive, organised and efficient individual to join us as a Divisional Operations Executive (DOE) supporting our field-based trading teams across the UK. As part of our retail strategy, we’ve introduced a new operations structure designed to strengthen how we deliver performance, consistency and compliance across our shop network. At the heart of this is the Divisional Operations Executive role, which connects national strategy with day-to-day delivery in the field.

In this role you will work alongside Area Managers and support functions, using data and insight to identify risks and opportunities, embedding new ways of working, and driving consistent performance standards. This role enables a more joined-up, proactive approach, ensuring our shops are positioned to maximise income, improve the customer experience and deliver against our long-term retail ambitions.

What will I be doing?

• Maintain and update compliance, health and safety and operational activity trackers based on information provided by central teams and field colleagues.
• Collate monthly and quarterly compliance reports, checking for missing or incomplete information and flagging issues to the Divisional Operations Manager or relevant teams.
• Support recruitment related tasks, including tracking, administration and remote candidate support.
• Work proactively in the delivery of Health & Safety documentation, including preparing files needed for audits and delivering these audits when required.
• Maintain accurate records relating to mandatory training completion and highlight outstanding items when asked.
• Work alongside the Profit, Protection and Compliance team to support stock take compliance, providing hands-on support in shops when required.
• Attend team meetings with divisions on a weekly basis to support and participate in discussion around shop performance and ongoing activities and objectives with support partners. Share updates and information with field teams as directed, ensuring documentation is circulated promptly and stored correctly.
• Work closely with the retail operations team, acting as representative for the field team on new initiatives and optimisation projects for retail.
• Act as a first point of contact for straightforward enquiries from shops or central teams, escalating more complex questions as needed.
• Communicate clearly and with credibility to a variety of stakeholders, delivering verbal and digital updates to different teams when required.
• Support the administration of planned or reactive retail instructions by updating logs and storing documentation.

What are we looking for?

• Good IT and data skills with the ability to use Microsoft Office and internal business systems confidently.
• Strong attention to detail, ensuring accuracy when updating trackers, logs or reports.
• Good organisational and time management skills to support the timely delivery of routine processes.
• Willingness to collaborate with colleagues and provide helpful, timely support across the Division.
• Strong planning and organisational skills, able to prioritise and manage multiple tasks, working to challenging targets and deadlines.
• High level of drive and enthusiasm, highly motivated and ability to work under pressure.
• Ability to follow established procedures and escalate queries when necessary.
• Previous administrative, coordination or support experience would be beneficial.
• Experience of multi-site retailing would be beneficial.

Our organisation values are designed to guide all that we do.

• Bold: Act with ambition, courage and determination.
• Credible: Act with rigour and professionalism.
• Human: Act to have a positive impact on people.
• Together: Act inclusively and collaboratively.

We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our careers web page.

How do I apply?

We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.

For more information on this career opportunity please visit our website or contact us at more updates on our work and careers, follow us on: Linked In, Facebook, Instagram, X and YouTube.

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen.