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- Tasks: Support the Community Manager in creating a vibrant online space for cancer support.
- Company: Join Cancer Research UK, a leader in the fight against cancer.
- Benefits: Competitive salary, part-time hours, and a chance to make a real difference.
- Other info: Flexible working days with opportunities for additional hours.
- Why this job: Be part of a mission-driven team helping those affected by cancer.
- Qualifications: Experience managing online forums and strong communication skills required.
The predicted salary is between 28000 - 28000 £ per year.
Location: Angel, London
Salary: Circa £28k (full time equivalent)
Contract: Permanent, part time – 3 days
Shortlisting for interview will take place on the 4th October so early application is strongly encouraged.
Are you an experienced and empathetic Community Manager who can help us win the fight against cancer? One in three of us will get cancer at some point in our lives. Cancer Research UK’s online forum Cancer Chat is a place where people affected by cancer can share information, experiences, and support. This is an exciting opportunity for an experienced Community Officer or Manager to support the Forum Manager in the development and management of Cancer Chat.
Your role will involve:
- Helping the Community Manager to build an active, vibrant and healthy online space where people feel comfortable giving and receiving support.
- Providing day-to-day support and guidance for community moderators, guiding them on what action to take for problem posts.
- Monitoring the Cancer Chat website throughout the working day for issues/problems.
- Monitoring the forum for any technical issues and escalating to the IT team in the absence of the community manager.
- Being able to quickly react to matters of safeguarding and security, acting proactively and decisively to make the appropriate decisions.
- Fostering community development; putting the users’ interest and safety at the heart of our work.
- Generating regular, interesting and inspiring content to help encourage community engagement and retention.
- Supporting the community manager with basic analytics that show how the forum is used.
- Deputising for Community Manager, including providing cover for periods of leave.
To join us, you’ll need:
- Experience of managing online forums.
- An empathetic approach and the ability to cope with emotional content.
- To be able to engage with the community and be an excellent communicator.
- Excellent verbal, written and editing skills.
- Strong attention to detail and time management skills.
You will be based at our London office, where you will support the Cancer Chat manager in the day-to-day running of the Cancer Chat forum. This post is a job-share, working 3 days a week, Mon-Wed, 9am – 5pm, however there is an expectation that additional days/hours may be required to provide support to cover moderator shifts or during periods when the community manager is absent. This may include covering the occasional weekend or evening shift.
If this describes you, you can enjoy a great career with us as, together, we bring forward the day when all cancers are cured.
At CRUK we value diversity and we're committed to creating an inclusive culture where everyone is able to be themselves and to reach their full potential. We actively encourage applications from people of all backgrounds and cultures and believe that a diverse workforce will help us to beat cancer sooner.
Please note, from 2019, we will be relocating from our current offices in Islington to a new office space in Stratford, close to the Olympic Park.
Assistant Community Manager (Cancer Chat) in London employer: Cancer Research UK
Contact Detail:
Cancer Research UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Community Manager (Cancer Chat) in London
✨Tip Number 1
Get to know the company! Research Cancer Research UK and their mission. When you understand their values, you can tailor your conversations during interviews to show how you align with their goals.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and help you stand out when applying through our website.
✨Tip Number 3
Prepare for the interview by practising common questions related to community management. Think about your experiences and how they relate to the job description, especially around empathy and support.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Assistant Community Manager (Cancer Chat) in London
Some tips for your application 🫡
Show Your Empathy: When writing your application, make sure to highlight your empathetic approach. We want to see how you connect with people, especially in sensitive situations like those involving cancer. Share any relevant experiences that showcase your ability to support and engage with a community.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to the role. Mention specific aspects of the job description that resonate with you and explain why you’re a great fit for our team at Cancer Chat.
Be Clear and Concise: We appreciate clarity! Make sure your written application is easy to read and straight to the point. Use bullet points where necessary and keep your sentences short. This will help us quickly see your qualifications and enthusiasm for the role.
Apply Early!: Remember, early applications are encouraged! We’ll be shortlisting for interviews on the 4th of October, so don’t wait until the last minute. Head over to our website and submit your application as soon as you can to increase your chances of standing out!
How to prepare for a job interview at Cancer Research UK
✨Know the Community Inside Out
Before your interview, take some time to explore Cancer Chat and understand its community dynamics. Familiarise yourself with the types of discussions that happen, the challenges users face, and how moderators engage with them. This will show your genuine interest and help you articulate how you can contribute.
✨Showcase Your Empathy
As an Assistant Community Manager, empathy is key. Prepare examples from your past experiences where you've successfully supported individuals in sensitive situations. Be ready to discuss how you would handle emotional content and ensure a safe space for users.
✨Demonstrate Your Communication Skills
Excellent communication is crucial for this role. During the interview, practice clear and concise responses. You might even want to prepare a short piece of content or a community engagement idea to share, showcasing your writing and editing skills.
✨Be Ready for Problem-Solving Scenarios
Expect questions about how you would handle specific issues on the forum, such as moderating difficult posts or responding to safeguarding concerns. Think through potential scenarios and outline your thought process on how to address them effectively.