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- Tasks: Provide personalised support to charity supporters and manage communications across various channels.
- Company: Leading UK charity organisation dedicated to making a difference.
- Benefits: Flexible working hours, valuable experience, and the chance to contribute to meaningful causes.
- Why this job: Join a passionate team and help drive fundraising initiatives that make a real impact.
- Qualifications: Exceptional customer service skills and experience in a contact centre.
- Other info: Full-time, fixed-term contract with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
A leading charity organization in the UK is seeking a Customer Service Advisor to provide personalized support to its supporters. The role includes managing inbound and outbound communications across various channels and promoting fundraising initiatives.
Candidates should possess exceptional customer service skills and experience in a contact center. This full-time position offers a fixed-term contract for six months and requires working flexibility, including weekends.
Remote Customer Care Advisor - Support & Engagement in Dartford employer: Cancer Research UK
Contact Detail:
Cancer Research UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Care Advisor - Support & Engagement in Dartford
✨Tip Number 1
Network like a pro! Reach out to your connections in the charity sector or customer service field. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for those interviews! Research the charity's mission and values, and think about how your skills align with their goals. We want you to shine when discussing how you can support their fundraising initiatives.
✨Tip Number 3
Practice your communication skills! Since this role involves managing various channels, try role-playing different scenarios with friends or family. This will help you feel more confident when handling real-life customer interactions.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets seen by the right people. Plus, we’re always on the lookout for passionate individuals like you to join our team!
We think you need these skills to ace Remote Customer Care Advisor - Support & Engagement in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to our team, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting our charity and how your background makes you the perfect fit for the role. Let us feel your enthusiasm!
Showcase Your Communication Skills: Since this role involves managing communications across various channels, make sure your application reflects your strong communication skills. We love clear and engaging writing, so keep it friendly and professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Cancer Research UK
✨Know the Charity Inside Out
Before your interview, take some time to research the charity's mission, values, and recent initiatives. Understanding their goals will help you tailor your responses and show genuine interest in supporting their cause.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experience that highlight your exceptional customer service skills. Think about challenging situations you've handled and how you went above and beyond to assist customers, as this will resonate well with the role.
✨Practice Communication Across Channels
Since the role involves managing communications across various channels, practice articulating your thoughts clearly and concisely. You might even want to simulate a call or chat scenario to demonstrate your ability to engage effectively with supporters.
✨Flexibility is Key
Be ready to discuss your availability and willingness to work flexible hours, including weekends. Highlight any previous experience where you adapted to changing schedules, as this will show you're a great fit for the role's requirements.
