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- Tasks: Provide personalised support to supporters via calls, emails, and social media.
- Company: Join Cancer Research UK and help beat cancer with a passionate team.
- Benefits: Generous salary, benefits package, and career development opportunities.
- Why this job: Make a real difference while developing your customer service skills.
- Qualifications: Exceptional customer service skills and experience in a call centre preferred.
- Other info: Flexible home-based role with a focus on wellbeing and work-life balance.
The predicted salary is between 21000 - 29000 £ per year.
£25,196 plus benefits
Reports to: Supporter Services Manager
Directorate: Marketing, Fundraising & Engagement
Contract: 6 month fixed-term contract
Hours: Full time 35 hours per week (between 8am – 8pm, 10 days within 14, including 2 weekends in 6)
Location: Home-based
Closing date: 08th February 2026 23:55
This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment.
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
Recruitment process: competency-based interview
Interview date: week commencing 16th February
At Cancer Research UK, we exist to beat cancer.
What will I be doing?
- Providing personalised, solution-focused support to all supporters via inbound and outbound calls, emails, live chat, and social media.
- Listening carefully to supporters’ needs, understanding their experiences, and responding with empathy, patience, and professionalism.
- Using interactions to promote CRUK campaigns, products, and services.
- Acting as an information specialist, maintaining up-to-date knowledge across all campaigns and services.
- Maximising fundraising opportunities and supporter engagement.
- Maintaining high standards of accuracy and attention to detail, even in challenging or emotional situations.
What are we looking for?
- Exceptional customer service skills with the ability to manage challenging interactions calmly and effectively.
- High level of confidence in phone communication and call control, ideally through experience within a call or contact centre.
- Experience working collaboratively within a team.
- Strong writing skills, with the ability to create professional emails and correspondence.
- Competent in using Excel and Microsoft Office, including Outlook and PowerPoint, and the ability to navigate multiple systems simultaneously.
- Excellent attention to detail, accuracy, and ability to retain information.
- Ability to work independently after induction, self-managing tasks and priorities.
- Comfortable working to targets, with a proactive and self-motivated approach.
Our organisation values are designed to guide all that we do.
Our values
- Bold: Act with ambition, courage and determination
- Credible: Act with rigour and professionalism
- Human: Act to have a positive impact on people
- Together: Act inclusively and collaboratively
We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals.
You can explore our benefits by visiting our careers web page.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.
For more information on this career opportunity please visit our website or contact us at recruitment@cancer.org.uk.
Our vision is to create a charity where everyone feels like they belong, benefits from and participates in the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.
We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen.
Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.
Customer Service Advisor in Dartford employer: Cancer Research UK
Contact Detail:
Cancer Research UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Dartford
✨Tip Number 1
Get to know the company! Before your interview, dive into Cancer Research UK's mission and values. This will help you connect your experiences with what they stand for, showing that you're not just another candidate but someone who truly cares about their cause.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident in handling challenging interactions and demonstrate your exceptional customer service skills during the interview.
✨Tip Number 3
Be ready to share your stories! Think of specific examples from your past experiences that highlight your ability to manage calls, work collaboratively, and maintain attention to detail. These stories will make you stand out and show how you embody the values they’re looking for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor in Dartford
Some tips for your application 🫡
Get to Know Us: Before you start your application, take a moment to explore our website and get familiar with our mission and values. This will help you tailor your application to show how you embody what we stand for.
Show Off Your Skills: When filling out the application form, highlight your exceptional customer service skills and any relevant experience. Remember, we want to see how you can manage challenging interactions with empathy and professionalism.
Be Clear and Concise: In your written responses, keep it clear and to the point. Use professional language but let your personality shine through. We appreciate authenticity and want to know the real you!
Apply Early!: Don’t wait until the last minute to submit your application. We recommend applying as soon as possible to avoid disappointment, as we may close the vacancy early if we find the right candidate.
How to prepare for a job interview at Cancer Research UK
✨Know Your Stuff
Before the interview, make sure you’re familiar with Cancer Research UK's campaigns and services. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve provided exceptional customer service. Think about challenging situations you’ve handled calmly and effectively, as these will likely come up during the competency-based interview.
✨Practice Your Communication
Since this role involves a lot of phone communication, practice speaking clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with articulating your thoughts.
✨Embody the Values
Familiarise yourself with the organisation's values: Bold, Credible, Human, and Together. Be ready to discuss how you can embody these values in your work, as they are crucial to the culture at Cancer Research UK.
