Content Delivery and Support Manager

£48,000 - £56,000 per annum plus benefits. Reports to: Content Delivery Lead. Directorate: Marketing, Fundraising & Engagement. Contract: Permanent. Hours: Full time 35 hours per week. Location: Stratford, London. Office‑based with high flexibility (1‑2 days per week in the office). Closing date: 23 November 2026 23:55.

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Recruitment process: 2 stage competency‑based interview including a task at the final stage. Interview date: w/c30 November2026.

What you’ll be doing

• Leading and developing the Content Delivery and Support team, creating an inclusive, collaborative and high‑performing culture.
• Managing the Content Excellence Function request and triage service, ensuring support requests are prioritised and delivered effectively.
• Overseeing team workload, capacity planning and resource allocation to balance competing priorities.
• Improving content operations, workflows and governance frameworks to support scalable and sustainable content management.
• Driving content audit, governance and lifecycle management activities to maintain accuracy, accessibility and quality across CRUK’s digital channels.
• Monitoring service performance and using data and insight to identify trends, improve processes and inform decision‑making.
• Acting as a key escalation point for content support and CMS‑related queries, ensuring editors receive effective guidance and assistance.
• Building content capability across the organisation through training, coaching, support and best‑practice guidance.
• Working with Content Design, Strategy, UX, Analytics and Product teams to embed content standards and improve editorial performance.
• Championing content excellence and user‑centred design across CRUK.

What we’re looking for

• Experience leading content operations, content support or governance functions within a large organisation.
• Proven people management experience, with a track record of coaching and developing high‑performing teams.
• Experience designing and improving operational processes, workflows and service delivery models.
• Strong knowledge of content governance, content lifecycle management and content quality assurance.
• Experience conducting content audits and embedding content standards and best practices.
• Experience supporting and enabling editors through CMS guidance, training or community‑building initiatives.
• Strong stakeholder management and influencing skills, with the ability to build effective relationships across a wide range of teams and senior stakeholders.
• Excellent communication skills and the confidence to advocate for content excellence.
• Experience using data and insight to evaluate performance, prioritise work and drive continuous improvement.
• Knowledge of agile ways of working and experience working within cross‑functional digital teams.
• A proactive, solution‑focused approach with the ability to manage multiple priorities in a fast‑paced environment.

Our organisation values

• Bold: Act with ambition, courage and determination.
• Credible: Act with rigour and professionalism.
• Human: Act to have a positive impact on people.
• Together: Act inclusively and collaboratively.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high‑quality tools. Our policies and processes enable you to improve your work‑life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our careers web page.

We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under‑represented. We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact recruitment@cancer.org.uk or 02034698400 as soon as possible. Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.

We’re the world’s leading cancer charity, dedicated to saving and improving lives with our research. We work to reduce the impact of cancer on people’s day‑to‑day lives through our research, influence and information. We are beating cancer – step by step, day by day. Our work means that people with cancer live better lives through earlier diagnosis and kinder, more effective treatments. Find a purposeful career that will empower you to grow and collaborate with like‑minded experts.