Cancer Patient Services Senior Manager

150k members, 13,000 contacts answered. Countless lives improved.

Reports to: Head of Cancer Patient Information Services

Grade: M2

Directorate: Policy, Information and Communications

Contract: 12 month fixed-term contract

Hours: Part time 21-28 hours per week (3 or 4 days)

Location: Stratford, London. Office-based with high flexibility (1-2 days per week in the office)

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Closing date: 29 March 2026, 23:55

If you require more time to apply as part of a reasonable adjustment, please contact as soon as possible.

What will I be doing?

In this role, you will help shape the future of our cancer support services—so we can continue to offer sector-leading support at every step of the cancer journey.

• Lead the ongoing development of Cancer Chat and Nurse-led Cancer Information Helpline.
• Ensure operational plans and service budgets are well-managed, aligned with strategy, and delivered effectively.
• Lead the rollout of our new Cancer Patient Information Services (CPIS) Theory of Change; working with consultants and internal teams to develop a robust measurement and evaluation framework and building a cross-team culture of continuous service improvement.
• Lead diversification approaches to delivering cancer patient services, working closely with the operational managers of the Helpline and Cancer Chat and colleagues across CPIS.
• Play a role in shaping a channel diversification strategy for patient information and support.
• Act as a trusted expert on patient needs and best practice in patient support services, guiding colleagues across CRUK.
• Support income generation activity by advising on supporter journeys and helping shape fundraising aligned service experiences.

What are we looking for?

• Proven leadership skills with experience leading and developing diverse, specialist teams—such as clinicians, advisors or frontline support staff—in a changing context.
• Deep expertise in leading, planning and delivering patient and public facing support services at a national level.
• Strong strategic thinking, with a track record of shaping services, informing and developing strategy in an information and support service context.
• A track record in evaluating and monitoring patient or public services; ideally using Theory of Change impact models and embedding these in service team practice.
• Deep understanding of the needs of people living with health conditions—ideally with direct experience supporting cancer patients.
• Strong advocacy skills able to champion accessible services that reach groups affected by inequality or exclusion.
• Excellent communication skills, with the confidence to represent patient needs, building strong relationships at all levels and influence.

Our organisation values are designed to guide all that we do:

• Bold: Act with ambition, courage and determination.
• Credible: Act with rigour and professionalism.
• Human: Act to have a positive impact on people.
• Together: Act inclusively and collaboratively.

We are looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.

What will I gain?

We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our careers web page.

For more information about working with us please visit our website or contact us.

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