At a Glance
- Tasks: Support the shop manager and lead a diverse team to maximise income and enhance customer experience.
- Company: Join Cancer Research UK, a dedicated team working tirelessly to beat cancer every day.
- Benefits: Enjoy a competitive salary, flexible leave, discounts, and wellbeing support.
- Other info: This role requires manual handling; flexibility in working hours is needed.
- Why this job: Make a real impact in your community while developing your skills in a vibrant retail environment.
- Qualifications: Experience in customer service and adaptability in lively settings are essential.
The predicted salary is between 21000 - 25000 € per year.
Endless pre-loved items. A talented team. One clear purpose.
Retail Assistant Manager £25,020 - £29,232 plus benefits
Reports to: Shop manager
Department: Trading
Contract: Permanent
Working hours: Full time 37.5 hours per week
Location: Glasgow, Byres Road
Closing date: 18 May 23:55. This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found.
You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
At Cancer Research UK, we exist to beat cancer. We are professionals with purpose, beating cancer every day. But we need to go much further and much faster. That’s why we’re looking for someone talented, someone who shares our vision, someone like you.
We’re looking for a motivated Assistant Shop Manager to join Cancer Research UK’s trading team. You’ll act as an ambassador for Cancer Research UK, supporting the shop manager and your team to maximise income through people, resources, and stock. You’ll also be surrounded by people who are as dedicated to beating cancer as you are.
What will I be doing?
- Supporting the shop manager to guide, inspire, and engage a diverse team of paid staff and volunteers.
- Supporting the commercial running of the store including display and merchandising, stock management, maintaining shop standards, store layout, sales, and income.
- Leading by example and providing excellent customer and supporter service.
- Working alongside the shop manager to achieve targets for donated stock, cash, gift aid, average selling price, sell-through, and stock processing.
- Creating relationships with your local community and Cancer Research UK colleagues.
- Supporting the shop manager in the organization and delivery of creative fundraising events for your store to achieve fundraising targets.
- Maintaining compliance with health and safety, safeguarding, security, administration, and HR policies.
- Deputising for the shop manager in their absence.
- There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.
What are you looking for?
- A working knowledge of what makes great customer service.
- Experience of working in a lively and vibrant environment.
- Adaptability in changing situations, including being able to work effectively independently.
- Commercial awareness.
- The ability to create relationships and communicate well.
- Flexibility, as our retail teams cover the needs of their stores by working on a rota basis.
Whilst a level of flexibility is needed to meet the needs of the business, we don’t forget that you have a life outside of work too.
What will I gain?
We make sure you are supported by a generous salary and benefits package, a wide range of career and personal development opportunities, and high-quality tools, policies, and processes to enable you to do your job well. Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on travel, technology, gym memberships, and much more. Our retail teams also have access to confidential wellbeing support from the Retail Trust.
For the full job description and more information about working with us, please contact recruitment@cancer.org.uk.
How do I apply?
We operate an anonymized shortlisting process in our commitment to equality, diversity, and inclusion. CVs are required for all applications, but we won’t be able to view them until we invite you for an interview. We ask you to complete the work history section of the online application form for us to assess you quickly, fairly, and objectively. Owing to the nature of this position, any offer of employment will be subject to a satisfactory basic DBS check.
For more information, please visit our website or contact us at recruitment@cancer.org.uk.
Our vision is to create a charity where everyone feels like they belong, benefits from, and participates in the work we do. We actively encourage applications from people of all backgrounds and cultures, especially from underrepresented ethnic minority groups. We want every candidate to perform at their best throughout the application, interview, and employment. Please inform us of any concerns or adjustments needed by contacting recruitment@cancer.org.uk or 020 3469 8400.
We are unable to recruit anyone under 18 to protect young people from health, safety, and safeguarding risks.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Shop Manager (Glasgow, Byres Road)
✨Tip Number 1
Familiarise yourself with Cancer Research UK's mission and values. Understanding their purpose will help you convey your passion for the role and demonstrate how you align with their goals during any discussions or interviews.
✨Tip Number 2
Showcase your experience in customer service and team leadership. Be ready to share specific examples of how you've successfully managed a team or improved customer satisfaction in previous roles, as this is crucial for the Assistant Shop Manager position.
✨Tip Number 3
Network with current or former employees of Cancer Research UK. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your commercial awareness and adaptability. Think of examples where you've successfully navigated changing situations or contributed to sales growth, as these skills are essential for maximising income in the shop.
We think you need these skills to ace Assistant Shop Manager (Glasgow, Byres Road)
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and requirements of the Assistant Shop Manager position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly outlines your experience in retail, customer service, and team management. Use bullet points for clarity and focus on achievements that demonstrate your ability to support a shop manager effectively.
Write a Strong Cover Letter:In your cover letter, express your passion for Cancer Research UK's mission and how your skills can contribute to their goals. Mention specific examples from your past roles that showcase your adaptability, commercial awareness, and ability to lead a team.
Complete the Online Application Form:Fill out the online application form carefully, especially the work history section. Be honest and precise about your previous roles and responsibilities, as this will help the hiring team assess your fit for the position quickly and fairly.
How to prepare for a job interview at Cancer Research UK
✨Show Your Passion for the Cause
Make sure to express your enthusiasm for Cancer Research UK's mission. Share why you want to work in a role that supports beating cancer and how you can contribute to this important cause.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to engage with customers and create a welcoming environment, as this is crucial for the Assistant Shop Manager position.
✨Highlight Team Leadership Experience
Be ready to discuss your experience in leading or supporting teams. Talk about how you've inspired and motivated others, especially in a retail or volunteer setting, as this will be key in supporting the shop manager.
✨Prepare for Scenario Questions
Think about potential scenarios you might face in the role, such as handling difficult customers or managing stock levels. Practising your responses will help you demonstrate your adaptability and problem-solving skills during the interview.
