Training and Quality Coordinator

Training and QualityCoordinator

*Internally this role is known asTraining and Quality Monitoring Advisor

£28,000-£32,000 plus benefits

Reports to: Training & Engagement Manager, Face-to-Face Fundraising

Directorate: Marketing, Fundraising & Engagement

Contract: 9 month fixed-term contract

Hours: Full time 35 hours per week

Location: Stratford, London Office-based with high flexibility (1-2 days per week in the office) plus nationwide travel (at least 2 days per week)

Closing date: 6 September 2026 23:55

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Recruitment process: One competency-based interview with a task included (onsite, Stratford)

At Cancer Research UK, we exist to beat cancer.

We’re looking for an inspiring Training and Quality Coordinator to join our fundraising team.

Our fundraising teams are essential to our Engage Strategythroughengaging with the public in deep and meaningful ways,ultimately growingCancer Research UK’s fundraising and income capabilities, to fund and raise awareness for our life-saving research.

This role will be both desk-based and ‘in the field’ meaning no day will be the same andyou’lldiscover something new every day.For example, some days you will be shadowing fundraisers onsite across the UK, collaborating with internal and external stakeholders, suppliers and agencies, supporting the mystery shopping programmes, identifying trends and improvements, helping to create engagement tools and materials, delivering training to our fundraisers both in-person across the UK and virtually, contributing to the team’s strategy, andmany more.

This isa great opportunityfor someone with experience in a customer facing sales role, who enjoys travel and communicating with a diverse group of stakeholders.

You’llalso be surrounded by people as dedicated to beating cancer as you are.

What will I be doing?

• Supporting the delivery of Cancer Research UK’squalitymonitoring program (mystery shopping, call listening, document reviews),identifying,collatingand reporting on trends, acting on learnings, and working closely with suppliers and internal stakeholders.

• Supporting complaint handling, including resolution and collation,identifyingtrends and learnings, and working with internal and external stakeholders to ensure learnings are tracked, acteduponand followed up.

• Conducting field observations for in-house and 3rd party supplier teams including site visits, fundraiser shadowing, and training observations. Reporting on observations and working with the Training and Quality Managers to ensure organisationaloversight, andensure learnings are tracked and acted upon.

• Working with the team to Identify and report on trends in fundraiser compliance and standards to key internal stakeholders,seekingandidentifyingopportunities that will add value to the compliance monitoring programme.

• Delivering inspiring training presentations to fundraisers across the UK and virtually, communicating CRUK’s work, including scientific research and compliant behaviours, in an easy-to-understand manner.

• Contribute to the development of engagement tools and materials i.e. fundraiser support materials, newsposters, engagement modules, thank you and basic training videos and awards, working with the F2F Training & Engagement Manage

• Collaborating with external suppliers, taking minutes in meetings & helping to plan and organise sessions to train fundraisers across online platforms, and in-person training at locations across the UK.

• Helping tomaintainand keep the team trackers and logs,upto date.

• Supporting the wider Face to Face team, asrequired.

• Ensure equality and diversity is celebrated and considered as part of all decisions taken.

What are we looking for?

• Experience within a customer facing fundraisingorsalesrole

• This role will require regular travel, at least 2 days per week

• Strong planning, organisational and record keeping skills, with an ability to manage multiple changing priorities and tasks from start to finish

• Excellent verbal and written communication skills, with experience of communicating with diverse audiences and conveying key messages in an effective and inspiring way

• Strong trainingand presentation skills

• Ability todemonstratefaceto face fundraising/salesskills withinthe field

• Experience of working and delivering with some autonomy

• Proficient in PowerPoint,Exceland MS Word

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.