At a Glance
- Tasks: Lead a vibrant team to manage a retail store and inspire fundraising efforts.
- Company: Join Cancer Research UK, making a difference in the community through pre-loved items.
- Benefits: Enjoy a competitive salary, flexible leave, discounts, and wellbeing support.
- Other info: Flexible hours with opportunities for personal and career growth.
- Why this job: Be part of a mission-driven team while developing your leadership skills.
- Qualifications: Experience in team management and a passion for customer service required.
The predicted salary is between 27882 - 32749 € per year.
Endless pre-loved items. A crucial source of fundraising. A store that runs your way. £27,882 - £32,749 per annum plus benefits.
Reports to: Area manager
Department: Trading
Contract: Permanent
Hours: Full time 37.5 hours per week
Location: Bath, Westgate Street
Closing date: 17th May 2026 23:55
Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
Responsibilities
- Guiding, inspiring and engaging a team of paid staff and volunteers, including recruitment, retention and development of a diverse shop team.
- Taking ownership and responsibility for commercial running of the store, including display and merchandising, stock management, maintaining shop standards, store layout, sales and income.
- Leading by example and providing excellent customer and supporter service.
- Maximising profit through effective cost control and sales.
- Creating relationships with your local community and Cancer Research UK colleagues.
- Organising and running creative fundraising events for your store to achieve fundraising targets.
- Maintaining compliance with health and safety, safeguarding, security, administration and HR policies.
- There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.
Qualifications
- Experience of managing and inspiring a diverse team of people.
- Comfort working within targets and motivating others to achieve those targets.
- The ability to multi-task in a lively environment.
- Working knowledge of what makes great customer service.
- Commercial awareness.
- Knowledge of high street fashion retail.
- Adaptability in changing situations, including being able to work effectively independently.
- An awareness of the price, value and worth of items.
- Flexibility, our retail teams cover the needs of their stores by working on a rota basis.
- Whilst a level of flexibility is needed to meet the needs of the business, we don’t forget that you have a life outside of work too.
Benefits
We make sure you are supported by a generous salary and benefits package, a wide range of career and personal development opportunities and high‑quality tools, policies and processes to enable you to do your job well. Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on anything from travel to technology, gym membership, and much more. Our retail teams also have access to confidential wellbeing support from the Retail Trust.
Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.
Retail Shop Manager (Bath, Westgate Street) employer: Cancer Research UK (CRUK)
Cancer Research UK is an exceptional employer, offering a supportive and dynamic work environment in the heart of Bath. As a Retail Shop Manager, you will lead a passionate team while enjoying a competitive salary and a comprehensive benefits package that includes generous leave allowances and career development opportunities. With a strong focus on community engagement and employee wellbeing, this role not only allows you to make a meaningful impact but also fosters personal growth and job satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Shop Manager (Bath, Westgate Street)
✨Tip Number 1
Get to know the company! Research Cancer Research UK and their mission. When you walk into that interview, show us you’re passionate about what we do and how you can contribute to our goals.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to retail management and customer service. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 3
Dress the part! As a Retail Shop Manager, you’ll be representing our brand. Show us your understanding of high street fashion by dressing smartly and appropriately for the interview.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you’re genuinely interested in the role and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Retail Shop Manager (Bath, Westgate Street)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for retail and fundraising shine through. We want to see how much you care about making a difference in the community and how you can inspire others!
Tailor Your CV:Make sure your CV highlights relevant experience that matches the job description. We’re looking for examples of how you've managed teams, met targets, and provided excellent customer service. Customise it to show us why you're the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story. Use it to explain why you want to work with us at Cancer Research UK and how your skills align with our mission. Keep it engaging and personal – we love to hear your voice!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Cancer Research UK (CRUK)
✨Know Your Store Inside Out
Before the interview, make sure you research the store and its mission. Understand the importance of fundraising for Cancer Research UK and be ready to discuss how you can contribute to that goal. Familiarise yourself with the types of items sold and think about how you would display and manage stock effectively.
✨Showcase Your Leadership Skills
As a Retail Shop Manager, you'll need to inspire and lead a diverse team. Prepare examples from your past experiences where you've successfully managed a team, motivated others, or resolved conflicts. Highlight your ability to create a positive work environment and how you plan to engage both paid staff and volunteers.
✨Demonstrate Customer Service Excellence
Customer service is key in retail, so be ready to share specific instances where you've gone above and beyond for customers. Discuss your understanding of what makes great customer service and how you would implement those principles in the store to enhance the shopping experience.
✨Be Ready to Talk Numbers
Since the role involves maximising profit and managing costs, brush up on your commercial awareness. Be prepared to discuss how you would approach sales targets, cost control, and fundraising events. Think of creative ideas for events that could engage the local community and boost sales.
