At a Glance
- Tasks: Lead a passionate team to maximise sales and inspire fundraising efforts.
- Company: Join Cancer Research UK, making a difference in the community.
- Benefits: Enjoy a competitive salary, flexible leave, and discounts on travel and gym memberships.
- Other info: Great opportunities for personal and career development in an inclusive workplace.
- Why this job: Be a key player in a vibrant retail environment while supporting a vital cause.
- Qualifications: Experience in team management and a passion for customer service.
Endless pre-loved items. A crucial source of fundraising. A store that runs your way.
Retail store manager
Salary: £26,789 – £31,385
Location: Port Talbot | Hours: Full time 37.5 hours per week | Contract: Fixed‑term contract ending 1st February 2027 | Reports to: Area manager | Department: Trading
Please note: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
Closing date: 26th July :55
About this role
We are looking for a motivating store manager to join Cancer Research UK’s trading team. You’ll act as an ambassador for Cancer Research UK, inspiring and leading a team to maximise sales and fundraising targets while providing excellent customer and supporter service.
Responsibilities
- Guide, inspire and engage a team of paid staff and volunteers, including recruitment, retention and development of a diverse shop team.
- Take ownership of the commercial running of the store, covering display, merchandising, stock management, shop standards and layout, sales and income.
- Lead by example and deliver exceptional customer and supporter service.
- Maximise profit through effective cost control and sales.
- Build relationships with the local community and Cancer Research UK colleagues.
- Organise and run creative fundraising events to meet targets.
- Maintain compliance with health and safety, safeguarding, security, administration and HR policies.
Qualifications and skills
- Experience managing and inspiring a diverse team.
- Comfort with working within targets and motivating others to achieve them.
- Ability to multi‑task in a lively environment.
- Working knowledge of outstanding customer service.
- Commercial awareness.
- Knowledge of high‑street fashion retail.
- Adaptability in changing situations and ability to work independently.
- Awareness of price, value and worth of items.
- Ideally experience of retail management.
Benefits
Benefit package includes a substantial retirement plan, generous and flexible leave allowance, discounts on travel, technology, gym membership and more. Additional support for career and personal development through high‑quality tools, policies and processes.
How to apply
We operate an anonymised shortlisting process. CVs are required but will not be seen until an interview invitation is issued. Please complete the work history section of the online application form to allow a fair and objective assessment.
For further information, visit our website or contact us at
Equality and inclusion
We actively encourage applications from people of all backgrounds and cultures, especially those from ethnic minority backgrounds currently under‑represented. We are committed to providing an inclusive workplace and support any adjustments you may need. Contact or if you require any assistance.
We are unable to recruit individuals under the age of 18.
#J-18808-LjbffrShop Manager (Port Talbot) employer: Cancer Research UK (CRUK)
Cancer Research UK is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among its 45-member team dedicated to advancing oncology therapies. With flexible location options between Babraham and Glasgow, employees benefit from a supportive environment that prioritises professional growth and impactful contributions to cancer research, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Shop Manager (Port Talbot)
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Cancer Research UK (CRUK), so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Cancer Research UK (CRUK)!
We think you need these skills to ace Shop Manager (Port Talbot)
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Cancer Research UK (CRUK), customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Cancer Research UK (CRUK) and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Cancer Research UK (CRUK) that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Cancer Research UK (CRUK)
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
