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- Tasks: Lead design work to create user-centred services and improve organisational priorities.
- Company: Join Cancer Research UK, a leading charity with a mission to save lives.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Inclusive workplace encouraging applications from all backgrounds.
- Why this job: Make a real impact in service design while collaborating with diverse teams.
- Qualifications: Experience in service design and strong problem-solving skills required.
The predicted salary is between 45000 - 50000 ÂŁ per year.
ÂŁ45,000 - ÂŁ50,000 plus benefits
Reports to: Lead Service Designer
Directorate: Marketing, Fundraising & Engagement
Contract: 12 month fixed‑term contract
Hours: Full time 35 hours per week (consider compressed hours)
Location: Office‑based with high flexibility (1‑2 days per week in the office)
Closing date: 03 May 2026 23:55
Visa sponsorship: Eligible to work in the UK; Cancer Research UK may offer visa sponsorship
Interview date: w/c 18 May 2026
Responsibilities
- Lead and contribute to design work that informs organisational priorities, grounding recommendations in user needs and evidence.
- Research, design and test end‑to‑end services, using user‑centred and evidence‑based approaches.
- Work in partnership with Business Owners, staff and communities across the charity to co‑design new service models and value propositions, helping define how the organisation can organise itself to deliver them effectively.
- Collaborate within cross‑functional teams (including UX, content design, business analysis and solution architecture) to explore opportunities, create artefacts such as service blueprints, and prototype potential solutions.
- Contribute to clear decision‑making within delivery teams, supporting the successful delivery of service transformation initiatives.
- Deliver high‑quality user‑centred services, confidently testing, learning and iterating to improve outcomes.
- Support Business Owners in scoping and delivering user‑centred services, using design thinking alongside Agile and Lean principles to shape and influence decisions, inform priorities, and constructively challenge assumptions with evidence.
- Work with Business Owners to define and track success measures for services and propositions, supporting evidence‑based decision‑making and helping teams use performance data to iterate and improve what they deliver.
- Work as part of the service design capability to connect initiatives, helping ensure projects align and collectively deliver greater value.
Qualifications
- Understanding of the role of service design in digital transformation, with the ability to clearly communicate ideas, influence thinking and engage a range of audiences.
- Experience of constructively challenging and influencing senior stakeholders, using evidence and user insight to build buy‑in.
- Strong problem‑solving skills, focused on user outcomes and service goals rather than technology solutions alone.
- User‑centred mindset, with the ability to balance user needs alongside system, operational and business constraints.
- Experience across service development and delivery, including planning, use‑case creation, user research, experience design, usability testing, and ongoing service optimisation for different audiences.
- Ability to question the status quo and contribute to beneficial process improvement.
- Comfortable working with the full range of service components, from user interactions across digital and non‑digital channels to backend processes and policy considerations.
- Collaborative and constructive working style, with experience working across boundaries in multidisciplinary teams.
We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under‑represented. Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.
Service Designer employer: Cancer Research UK (CRUK)
Contact Detail:
Cancer Research UK (CRUK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, and think about how your skills as a Service Designer can make a real impact. Practice common interview questions and be ready to showcase your user-centred design approach.
✨Tip Number 3
Show off your portfolio! Make sure it highlights your best work and demonstrates your process from research to delivery. Tailor it to the role you're applying for, showcasing projects that align with the job description.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our mission.
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Designer role. Highlight your experience in user-centred design and how it aligns with our mission at StudySmarter. We want to see how you can contribute to our goals!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past work that showcase your problem-solving abilities and collaborative style. We love seeing how you've tackled challenges and delivered user-focused solutions.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your qualifications. Share your passion for service design and how it drives you to create impactful user experiences.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Cancer Research UK (CRUK)
✨Know Your Service Design Stuff
Make sure you brush up on your service design principles and methodologies. Be ready to discuss how you've applied user-centred approaches in past projects, and have examples at the ready that showcase your problem-solving skills and ability to influence stakeholders.
✨Showcase Your Collaborative Spirit
Since this role involves working with cross-functional teams, be prepared to talk about your experience collaborating with different disciplines. Share specific instances where you’ve co-designed solutions or worked alongside UX designers, content creators, and business analysts to achieve a common goal.
✨Bring Evidence to the Table
This position values evidence-based decision-making, so come armed with data and insights from your previous work. Discuss how you've used user research and performance metrics to inform your design choices and iterate on services, demonstrating your commitment to continuous improvement.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the organisation's current service design challenges or their approach to user-centred design. This shows your genuine interest in the role and helps you gauge if the company aligns with your values and working style.