Senior Training & Quality Monitoring Advisor

Senior Training and Quality Coordinator

Location: Stratford, London – office‑based with high flexibility (1‑2 days per week in the office) and nationwide travel (at least 2 days per week).

Employment eligibility: Must be eligible to work in the UK; visa sponsorship not available.

Reports to: Training & Engagement Manager, Face‑to‑Face Fundraising.

• What I will be doing
• Deliver day‑to‑day training, engagement and quality monitoring programmes for Cancer Research UK’s Face‑to‑Face Fundraisers.
• Deliver inspiring training presentations to fundraisers across the UK and virtually, communicating CRUK’s work and compliant behaviours in an easy‑to‑understand approach.
• Work closely with internal teams and external agencies to plan and deliver training activities, field visits and fundraiser engagement initiatives.
• Design, develop and continuously improve training, engagement and support materials, including presentations, videos, engagement modules and recognition initiatives.
• Support the delivery of integrated fundraising campaigns and contribute to the ongoing development of the Training, Quality Monitoring and Engagement Strategy.
• Monitor fundraising standards and compliance through observations, mystery shopping, call sampling and field‑based assessments, providing coaching and feedback where needed.
• Manage and resolve complaints relating to face‑to‑face fundraising activity, identifying themes and ensuring learning is embedded into future practice.
• Analyse compliance, training and mystery shopping data to identify trends, produce insights and recommend improvements to fundraiser performance and supporter experience.
• Evaluate the effectiveness of training and compliance programmes, sharing recommendations and best practice with stakeholders to drive continuous improvement.
• What we are looking for
• A background of working in training, compliance or fundraising, or an equivalent customer‑facing sales role, with strong training, facilitation and presentation skills.
• Strong planning, organisational and analytical skills, able to work autonomously while managing multiple changing priorities.
• Resilient, flexible and comfortable with uncertainty and changing priorities.
• Excellent verbal and written communication skills, with experience communicating with diverse audiences.
• Proactive and inspiring communicator, able to be an ambassador for the charity.
• Ability to build and maintain collaborative stakeholder relationships, influence, motivate and negotiate with suppliers and stakeholders at all levels.
• Proficient in Power Point, Excel and MS Word.
• Able to travel across the UK (minimum 2 days per week).
• Knowledge and understanding of charity fundraising best practices & legislation in line with the Chartered Institute of Fundraising (desirable).

Benefits

We provide a generous benefits package, a wide range of career and personal development opportunities and high‑quality tools.

Our policies and processes support your wellbeing, work‑life balance and career progression.

We are an equal‑opportunity employer committed to diversity, equity and inclusion.

We actively encourage applications from people of all backgrounds and cultures, especially those from ethnic minority backgrounds who are under‑represented.

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