Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead design work to create user-centred services and improve organisational priorities.
- Company: Join a leading charity focused on impactful service design.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on diversity and inclusion.
- Why this job: Make a real difference by designing services that truly meet user needs.
- Qualifications: Experience in service design and strong problem-solving skills required.
The predicted salary is between 45000 - 50000 ÂŁ per year.
ÂŁ45,000 - ÂŁ50,000 plus benefits
Reports to: Lead Service Designer
Directorate: Marketing, Fundraising & Engagement
Contract: 12 month fixed‑term contract
Hours: Full time 35 hours per week (consider compressed hours)
Location: Office‑based with high flexibility (1‑2 days per week in the office)
Closing date: 03 May
Visa sponsorship: Eligible to work in the UK; Cancer Research UK may offer visa sponsorship
Interview date: w/c 18 May 2026
Responsibilities
- Lead and contribute to design work that informs organisational priorities, grounding recommendations in user needs and evidence.
- Research, design and test end‑to‑end services, using user‑centred and evidence‑based approaches.
- Work in partnership with Business Owners, staff and communities across the charity to co‑design new service models and value propositions, helping define how the organisation can organise itself to deliver them effectively.
- Collaborate within cross‑functional teams (including UX, content design, business analysis and solution architecture) to explore opportunities, create artefacts such as service blueprints, and prototype potential solutions.
- Contribute to clear decision‑making within delivery teams, supporting the successful delivery of service transformation initiatives.
- Deliver high‑quality user‑centred services, confidently testing, learning and iterating to improve outcomes.
- Support Business Owners in scoping and delivering user‑centred services, using design thinking alongside Agile and Lean principles to shape and influence decisions, inform priorities, and constructively challenge assumptions with evidence.
- Work with Business Owners to define and track success measures for services and propositions, supporting evidence‑based decision‑making and helping teams use performance data to iterate and improve what they deliver.
- Work as part of the service design capability to connect initiatives, helping ensure projects align and collectively deliver greater value.
Qualifications
- Understanding of the role of service design in digital transformation, with the ability to clearly communicate ideas, influence thinking and engage a range of audiences.
- Experience of constructively challenging and influencing senior stakeholders, using evidence and user insight to build buy‑in.
- Strong problem‑solving skills, focused on user outcomes and service goals rather than technology solutions alone.
- User‑centred mindset, with the ability to balance user needs alongside system, operational and business constraints.
- Experience across service development and delivery, including planning, use‑case creation, user research, experience design, usability testing, and ongoing service optimisation for different audiences.
- Ability to question the status quo and contribute to beneficial process improvement.
- Comfortable working with the full range of service components, from user interactions across digital and non‑digital channels to backend processes and policy considerations.
- Collaborative and constructive working style, with experience working across boundaries in multidisciplinary teams.
We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under‑represented.
Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.
Service Designer in London employer: Cancer Research UK (CRUK)
Contact Detail:
Cancer Research UK (CRUK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your skills align with their needs. Practise common interview questions and be ready to showcase your service design expertise.
✨Tip Number 3
Showcase your portfolio! Make sure it highlights your best work in service design. Include case studies that demonstrate your user-centred approach and problem-solving skills. A strong portfolio can really set you apart from the competition.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. Tailor your application to reflect how you can contribute to our mission and make an impact.
We think you need these skills to ace Service Designer in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Designer role. Highlight your experience in user-centred design and how it aligns with our mission at StudySmarter. We want to see how you can contribute to our goals!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past work that showcase your problem-solving abilities and collaborative spirit. We love seeing how you've tackled challenges and delivered user-focused solutions.
Be Authentic: Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your qualifications. Share your passion for service design and how it drives you to create impactful user experiences.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Cancer Research UK (CRUK)
✨Know Your Service Design Stuff
Make sure you brush up on the principles of service design, especially how it ties into digital transformation. Be ready to discuss your past experiences and how they relate to user-centred design. This will show that you understand the role and can communicate your ideas effectively.
✨Prepare for Stakeholder Scenarios
Think about times when you've had to influence senior stakeholders or challenge assumptions. Prepare specific examples where you used evidence and user insights to drive decisions. This will demonstrate your ability to engage a range of audiences and build buy-in.
✨Show Off Your Problem-Solving Skills
Be ready to tackle hypothetical scenarios during the interview. Practice articulating your thought process when faced with user outcomes and service goals. Highlight how you balance user needs with operational constraints, showcasing your strong problem-solving skills.
✨Collaborate Like a Pro
Since this role involves working in cross-functional teams, think of examples where you've successfully collaborated with others. Discuss how you’ve contributed to multidisciplinary projects and how you ensure everyone is aligned towards common goals. This will highlight your collaborative working style.