At a Glance
- Tasks: Build meaningful relationships with supporters and deliver exceptional experiences.
- Company: Join Cancer Research UK, a leading charity dedicated to beating cancer.
- Benefits: Enjoy a competitive salary, generous benefits, and flexible home-based work.
- Other info: Embrace a supportive culture with opportunities for personal and professional growth.
- Why this job: Make a real difference by connecting people to a cause that saves lives.
- Qualifications: Passion for customer service and experience in fundraising or charity environments.
The predicted salary is between 34331 - 41960 £ per year.
£25,826 plus benefits
Reports to: Supporter Services Manager
Directorate: Marketing, Fundraising & Engagement
Contract: We have both permanent and fixed term contract roles
Hours: Full time 35 hours per week
Location: Homebased (Anywhere in the UK)
Closing date: 13th November 2026 23:55
Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply.
Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.
Recruitment process: competency-based interview
Interview date: applicants will be shortlisted as they come in and interviews will start week commencing 16th November
At Cancer Research UK, we exist to beat cancer. Every supporter has a story, a reason for giving, and a desire to make a difference. As a Customer Service Executive, you'll be at the heart of those journeys, helping people feel connected to a cause that changes lives. This isn't a traditional customer service role. Every conversation is an opportunity to build a relationship, understand what motivates someone, and help them maximise their impact on our mission to create a world where everybody can lead longer, better lives, free from the fear of cancer.
Whether you're supporting a fundraiser preparing for their first event, helping a long-standing donor explore new ways to get involved, or providing guidance during difficult and emotional moments, you'll deliver personalised experiences that inspire deeper engagement and lasting loyalty. If you're passionate about helping people, building meaningful connections and making every interaction count, we'd love to hear from you.
What will I be doing?
- Building genuine, long-term relationships with supporters across phone, email, live chat, social media and written correspondence.
- Delivering exceptional supporter experiences by understanding individual motivations, needs and interests, and providing personalised solutions.
- Identifying opportunities to deepen supporter engagement through fundraising, events, volunteering, campaigning, regular giving and other meaningful ways to get involved.
- Resolving enquiries and complaints with empathy, professionalism and sound judgement to create positive outcomes and strengthen supporter loyalty.
- Maintaining accurate records and ensuring excellent stewardship through timely follow-up and effective management of supporter interactions.
- Supporting Cancer Research UK's mission by consistently achieving quality, service, productivity and supporter satisfaction standards.
What are we looking for?
- A passion for delivering outstanding supporter or customer experiences and building meaningful relationships.
- Excellent communication skills with the confidence to engage people across a variety of channels.
- Strong listening skills, emotional intelligence and an ability to understand what matters most to supporters.
- Experience working in a customer-focused, supporter-focused, fundraising, charity, sales environment or a contact centre.
- A growth mindset with a proactive and organised approach.
- Strong attention to detail and the ability to manage competing priorities.
- Confidence using digital systems and identifying opportunities to encourage engagement in a natural, supporter-focused way.
Our organisation values are designed to guide all that we do.
- Bold: Act with ambition, courage and determination
- Credible: Act with rigour and professionalism
- Human: Act to have a positive impact on people
- Together: Act inclusively and collaboratively
We’re looking for people who can believe in and embody these organisation values and can use them to drive forward progress against our mission to beat cancer.
If you’re interested in applying and excited about working with us but are unsure if you have the right skills and experience we’d still love to hear from you.
Eligibility criteria
- Internal candidates should ideally have completed their 6-month ‘getting started’ period before applying for other roles.
- You should also advise your current line manager at the point you make an internal application, or at the latest, at the point of being invited for an interview.
- All internal candidates applying for a secondment, must have: completed their getting started period discussed their intention to apply and gained approval to apply with their line manager been in their substantive (home) role for at least 6 months (this is only applicable if you have previously been on secondment)
If you do not confirm that you meet these requirements, we will not be able to progress your application.
For information about internal learning and development at Cancer Research UK please visit Fuse.
What will I gain?
We create a working environment that supports your wellbeing and provide a generous benefits package, a wide range of career and personal development opportunities and high-quality tools. Our policies and processes enable you to improve your work-life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our careers web page.
How do I apply?
We operate an anonymised shortlisting process in our commitment to equality, diversity and inclusion. CVs are required for all applications; but we won’t be able to view them until we invite you for an interview. Instead, we ask you to complete the work history section of the online application form for us to be able to assess you fairly and objectively.
For more information on this career opportunity please visit our website or contact us.
For more updates on our work and careers, follow us on LinkedIn, Facebook, Instagram, X and YouTube.
Our vision is to create a charity where everyone feels like they belong, benefits from and participates in, the work we do. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented.
We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen.
Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.
Fundraising and Supporter Service Executive in London employer: Cancer Research UK (CRUK)
Cancer Research UK is an exceptional employer, offering a supportive and inclusive work culture that values community impact and personal growth. As a Part-Time Retail Assistant Manager at our Droitwich Shop, you will enjoy flexible working hours, competitive pay, and the opportunity to lead a passionate team dedicated to making a difference in the fight against cancer. With ongoing training and development opportunities, you'll be empowered to enhance your skills while contributing to a meaningful cause.
StudySmarter Expert Advice🤫
We think this is how you could land Fundraising and Supporter Service Executive in London
✨Get Involved with Local Charities
Dive into the local fundraising scene in your area! Volunteer for events or get involved with committees at organisations you admire. Not only will you gain experience, but you'll also make connections that could lead to that coveted full-time role at places like Cancer Research UK (CRUK).
✨Network through Fundraising Events
Attend fundraising galas, charity auctions, and networking events. These gatherings are perfect for meeting industry professionals and perhaps even landing an interview on the spot. Plus, if you mention how you love the mission of Cancer Research UK (CRUK), you’ll definitely make an impression!
✨Leverage LinkedIn for Connections
Don’t just sit back; actively connect with fundraisers on LinkedIn! Join groups related to fundraising development and share your insights or experiences, which can position you as a knowledgeable candidate for full-time roles. This is a platform where visibility really counts in our industry.
✨Showcase Your Passion through Content
Consider writing articles or creating posts about fundraising strategies, non-profit success stories, or your experiences in the field. Sharing this content can help establish your expertise and draw attention to yourself for full-time positions like that at Cancer Research UK (CRUK). It’s all about being visible and passionate!
We think you need these skills to ace Fundraising and Supporter Service Executive in London
Some tips for your application 🫡
Show Your Passion for the Cause:In the world of fundraising, we want to see your genuine enthusiasm for the mission that Cancer Research UK (CRUK) supports. Be sure to weave in your personal connection to the cause in your cover letter. This isn't just a job for us; it's about making a difference, so let your passion shine through!
Highlight Relevant Experience:In your CV, focus on any past experience related to fundraising, community engagement, or donor relations. If you've organised events or developed marketing materials for a charity, make sure we see it front and centre. Quantify your achievements where possible—donor retention rates or funds raised can make a huge impact!
Use Engaging Language:When crafting your application, use engaging language that reflects the tone and values of Cancer Research UK (CRUK). We're looking for enthusiasm and creativity in how you present your experience. This is especially key in fundraising, where storytelling can connect potential donors with our mission.
Tailor Your Application:One size does not fit all! Make sure to tailor your CV and cover letter specifically for the Fundraising and Supporter Service Executive role at Cancer Research UK (CRUK). Research us to understand our specific initiatives and align your skills with our goals. A personalised approach shows that you’re genuinely interested and willing to put in the effort—qualities we absolutely love!
How to prepare for a job interview at Cancer Research UK (CRUK)
✨Display Your Passion for the Cause
Let’s face it, fundraising is all about passion! Show up to your interview with genuine enthusiasm for the mission of Cancer Research UK (CRUK). Share specific experiences that demonstrate your commitment to similar causes, and don't shy away from discussing why this role and this organisation matter to you.
✨Know Your Fundraising Strategies
Brush up on different fundraising strategies and tools that are common in the industry, such as grant writing, event planning, or online campaigns. Be prepared to discuss which methods you've used successfully before and how they could translate to your work at Cancer Research UK (CRUK).
✨Be Ready for Scenarios and Challenges
Expect scenario-based questions where you’ll have to talk about how you’d tackle potential challenges in fundraising. Whether it’s overcoming donor objections or streamlining donor processes, think about examples from your past that showcase your problem-solving skills.
✨Emphasise Collaboration and Network Building
Fundraising is rarely a solo effort; collaborative skills are key! Talk about how you've worked with different teams to achieve fundraising goals, and mention any networks you have that could be beneficial for Cancer Research UK (CRUK). This shows you're not only a lone wolf but a team player with valuable connections.
