Customer Service Advisor in Gildersome

£25,196 plus benefits

Reports to: Supporter Services Manager

Directorate: Marketing, Fundraising & Engagement

Contract: 6 month fixed‑term contract

Hours: Full time 35 hours per week (between 8am – 8pm, 10 days within 14, including 2 weekends in 6)

Location: Home‑based

Closing date: 08th February 2026 23:55

This vacancy may close earlier if a high volume of applications is received or once a suitable candidate is found, therefore we strongly recommend that you apply early to avoid disappointment.

Please let us know if there is anything about the recruitment process that you would like to discuss, in particular if there are any changes or adjustments that would make it easier for you to apply. Please contact recruitment@cancer.org.uk or 020 3469 8400 as soon as possible.

Visa sponsorship: You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship.

Recruitment process: competency‑based interview

Interview date: week commencing 16th February

At Cancer Research UK, we exist to beat cancer. We are seeking a motivated, enthusiastic, and compassionate Customer Service Adviser to join our Supporter Services Team. In this role, you will engage directly with our supporters, providing excellent, solution‑focused support while using your strong interpersonal skills to build trust, loyalty, and maximise fundraising opportunities. You will thrive in a fast‑paced contact centre environment, retaining and using information effectively, and operating independently after induction.

This could suit someone who has worked in fundraising (Face to Face/Door to Door) and is passionate about raising money for Cancer Research UK. Alternatively, you could work in a call centre, as a telemarketer or sales advisor. If you can demonstrate the ability to inspire and motivate our supporters, we would love to hear from you.

You’ll be given full training and support in the form of online workshops as well as a buddy to support you in your journey to becoming a subject matter expert in all things to support our amazing fundraisers.

Responsibilities

• Providing personalised, solution‑focused support to all supporters via inbound and outbound calls, emails, live chat, and social media.
• Listening carefully to supporters’ needs, understanding their experiences, and responding with empathy, patience, and professionalism.
• Using interactions to promote CRUK campaigns, products, and services.
• Acting as an information specialist, maintaining up‑to‑date knowledge across all campaigns and services.
• Maximising fundraising opportunities and supporter engagement.
• Maintaining high standards of accuracy and attention to detail, even in challenging or emotional situations.

Qualifications

• Exceptional customer service skills with the ability to manage challenging interactions calmly and effectively.
• High level of confidence in phone communication and call control, ideally through experience within a call or contact centre.
• Experience working collaboratively within a team.
• Strong writing skills, with the ability to create professional emails and correspondence.
• Competent in using Excel and Microsoft Office, including Outlook and PowerPoint, and the ability to navigate multiple systems simultaneously.
• Excellent attention to detail, accuracy, and ability to retain information.
• Ability to work independently after induction, self‑managing tasks and priorities.
• Comfortable working to targets, with a proactive and self‑motivated approach.

Benefits

We create a working environment that supports your wellbeing and offers a wide range of career and personal development opportunities and high‑quality tools. Our policies and processes enable you to improve your work‑life balance, take positive steps in your career and achieve your personal wellbeing goals. You can explore our benefits by visiting our careers web page.

Application Process

For more information on this career opportunity please visit our website or contact us at recruitment@cancer.org.uk.

For more updates on our work and careers, follow us on: LinkedIn, Facebook, Instagram, X and YouTube.

Our vision is to create a charity where everyone feels like they belong, benefits from and participates in the work we encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under‑represented.

We want to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore ask you to inform us of any concerns you have or any adjustments you might need to enable this to happen. Please contact recruitment@cancer.org.uk or 020 3469 8400 as soon as possible.

Unfortunately, we are unable to recruit anyone below the age of 18, so that we can protect young people from health & safety and safeguarding risks.