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- Tasks: Support the shop manager in leading a diverse team and driving store success.
- Company: Join Cancer Research UK, a vibrant community-focused organisation.
- Benefits: Enjoy a competitive salary, flexible leave, discounts, and wellbeing support.
- Other info: Flexible hours to fit your life, with opportunities for personal growth.
- Why this job: Make a real difference while developing your skills in a dynamic retail environment.
- Qualifications: Great customer service skills and experience in lively settings are essential.
The predicted salary is between 28400 - 32300 £ per year.
Salary: £13.67 - £15.52 per hour + benefits
Reports to: Shop Manager
Department: Trading
Contract: Permanent
Working hours: Part time 22.5 hours per week
Location: West Ealing shop
Closing date: External: 15th May 2026 23:55 Internal: Until 17th May 2026 23:55
The internal title for this role is Assistant Shop Manager.
What will I be doing?
- Supporting the shop manager to guide, inspire and engage a diverse team of paid staff and volunteers.
- Support the commercial running of the store including display and merchandising, stock management, maintaining shop standards, store layout, sales and income.
- Leading by example and providing excellent customer and supporter service.
- Work alongside the shop manager to achieve targets for donated stock, cash, gift aid, average selling price, sell through and stock processing.
- Creating relationships with your local community and Cancer Research UK colleagues.
- Supporting the shop manager in the organisation and delivery of creative fundraising events for your store to achieve fundraising targets.
- Maintaining compliance with health and safety, safeguarding, security, administration and HR policies.
- Deputising for the shop manager in their absence.
- There will be a varied amount of manual handling and physical activity required within the day-to-day duties of the role.
What are you looking for?
- A working knowledge of what makes great customer service.
- Experience of working in a lively and vibrant environment.
- Adaptability in changing situations, including being able to work effectively independently.
- Commercial awareness.
- The ability to create relationships and communicate well.
- Flexibility, our retail teams cover the needs of their stores by working on a rota basis.
What will I gain?
We make sure you are supported by a generous salary and benefits package, a wide range of career and personal development opportunities, and high-quality tools, policies and processes to enable you to do your job well. Our benefits package includes a substantial retirement plan, a generous and flexible leave allowance, discounts on everything from travel to technology, gym membership, and much more. Our retail teams also have access to confidential wellbeing support from the Retail Trust.
Eligibility:
You must be eligible to work in the UK to apply for this vacancy. Cancer Research UK is not able to offer visa sponsorship. Any offer of employment for this role will be subject to a satisfactory basic DBS check. Applicants must be aged 18 or older. We actively encourage applications from people of all backgrounds and cultures, in particular those from ethnic minority backgrounds who are currently under-represented. Please inform us of any concerns or adjustments you might need to enable the process – contact recruitment@cancer.org.uk or 020 3469 8400 as soon as possible.
Retail Assistant Manager (West Ealing) employer: Cancer Research UK (CRUK)
Contact Detail:
Cancer Research UK (CRUK) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant Manager (West Ealing)
✨Tip Number 1
Get to know the shop and its vibe before your interview. Pop in, chat with the team, and soak up the atmosphere. This will help you show genuine interest and give you some great talking points during your interview.
✨Tip Number 2
Prepare some examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond or handled tricky situations. We want to see that you can lead by example!
✨Tip Number 3
Show off your adaptability! Retail can be unpredictable, so share stories about how you've successfully navigated changes or challenges in previous roles. It’ll demonstrate that you’re ready for anything!
✨Tip Number 4
Don’t forget to highlight your community connections! If you’ve organised events or built relationships in your local area, let us know. It’s a big plus for this role, especially when it comes to fundraising.
We think you need these skills to ace Retail Assistant Manager (West Ealing)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Retail Assistant Manager role. Highlight your experience in customer service and any relevant retail management skills that align with what we’re looking for.
Show Your Passion: Let your enthusiasm for the role shine through! We want to see your commitment to supporting our mission at Cancer Research UK, so share why you’re excited about working with us and how you can contribute to our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Cancer Research UK (CRUK)
✨Know Your Customer Service Basics
Brush up on what makes great customer service, as this role heavily relies on it. Be ready to share examples of how you've provided excellent service in the past and how you can inspire your team to do the same.
✨Show Your Commercial Awareness
Understand the retail environment and be prepared to discuss how you can contribute to the store's commercial success. Think about ways to improve sales and manage stock effectively, and come armed with ideas to share during the interview.
✨Demonstrate Your Leadership Skills
As a potential assistant shop manager, you'll need to show that you can lead by example. Prepare to talk about your experience in guiding teams, handling challenges, and how you can support the shop manager in achieving targets.
✨Be Ready for Flexibility Questions
Flexibility is key in retail, so expect questions about how you handle changing situations. Think of examples where you've adapted to new challenges or worked independently, and be ready to discuss how you balance work with your personal life.