Volunteer Driving Service Officer in Enniskillen

Reports to: Volunteer Driving Service Coordinator

Hours: 17.5 hours per week (Contracted hours will initially be worked flexibly across the week in line with operational and organisational requirements)

Location: Cancer Focus NI Therapeutic Cancer Support Centre, 18 High Street, Enniskillen

Campaign Service/Cause: Community Services

Remuneration: £29,604 - £31,872 (pro-rata)

Overall Purpose of Post

The Palliative Transport Service (PTS) is a well-established charity providing patient transport support within the Greater Fermanagh area. Following a successful partnership between PTS and Cancer Focus NI, both organisations have agreed that Cancer Focus NI will assume operational responsibility of the patient transport service, therefore ensuring long term sustainability. The purpose of this role is to support the delivery of the Volunteer Driving Service, which will provide transport support to those diagnosed with cancer within the greater Fermanagh area. The Volunteer Driving Service Officer will play a key role in the success of the service, support its development and also the day-to-day coordination of volunteer drivers. You will be instrumental in training, developing, promoting and supporting volunteering across the service. The postholder will be a key member of the Cancer Focus NI Therapeutic Support Centre based in Enniskillen, contributing to its daily functioning whilst also promoting volunteering opportunities within the Cancer Focus NI driving service and good practice in volunteer management.

Key Responsibilities

• Service Coordination
• Volunteer Driving Service officer will have responsibility for the day-to-day coordination and facilitation of the volunteer driving service
• To provide friendly and professional experience for patient bookings and enquiries
• To work with the Volunteer Driving Service Coordinator to identify and meet the needs of volunteers across the Greater Fermanagh locality
• To foster and maintain friendly, professional and supportive working relationships with our volunteers and stakeholders
• To maintain the volunteer driving service database and an inventory of volunteer needs
• To manage drivers availability and specifications, as well as the patients needs
• To keep accurate records of service provision within our digital case management system
• To ensure volunteers have the opportunity to engage in other Cancer Focus NI services where appropriate
• Provide regular reports to line management.

• Service Development
• To support the Volunteer Driving Service Coordinator with the development and implementation of a comprehensive volunteer recruitment programme to meet the needs of the volunteer driving service
• To establish and maintain referral pathways into the service for patients via identified health professionals
• To liaise and work with the Volunteer Driving Service Coordinator and the Communications Team to increase the visibility of the service through social media outlets and capturing relevant case studies
• To support the Volunteer Driving Service Coordinator to identify and develop new volunteer initiatives within the volunteer driving service
• To represent the service and promote its work both locally and to the wider community
• To liaise, develop and maintain links with other agencies in the voluntary, private and public sectors in order to raise awareness of the volunteer driving service and promote volunteering opportunities.

• Volunteer Management
• To work with the Volunteer Driving Service Coordinator to ensure the needs of our current volunteer base is met
• To work with Cancer Focus NI volunteers to create and implement a holistic volunteer development strategy
• To work with the Volunteer Driving Service Coordinator to plan and implement training when needed, incorporating appropriate resources
• To induct new volunteers in line with Cancer Focus NIs policies and procedures
• To provide ongoing effective support and guidance to Cancer Focus NIs volunteers
• To continually update volunteer records and liaise with Cancer Focus NIs central Volunteer Engagement Officer.

• Service Evaluation & Quality Assurance
• To support the Volunteer Driving Service Coordinator to quality assure and maintain service standards and make recommendations to improve the quality of service provision
• To ensure Adult Safeguarding procedures are in place and reporting structures are established
• To support the Volunteer Driving Service Coordinator to review current evaluation tools to accurately assess the volunteer & patient experience
• To ensure that the volunteers & patient voice is adequately heard and reflected in service provision
• To support collection of case studies to ensure service users views help to inform future service provision and influence wider strategic objectives
• To ensure volunteers are adequately supported and the service complies with good practice in terms of Access NI checks, training and volunteer development
• To maintain accurate records in line with governance requirements. i.e. Insurance documentation, MOT certificates, medical records etc.

• General
• To assist the wider volunteer driving service team when required
• Attend and contribute to team meetings and cross departmental meetings where appropriate
• To assist in the daily functioning of the Cancer Focus NI Enniskillen Support Centre as required
• To undertake any other duties as may reasonably be required.

This Job Description is not exhaustive. It merely acts as a guide and may be amended to meet the changing requirements of the charity at any time after discussion with the post holder.

Person Specification

The below specification shows the essential skills, abilities, knowledge and/or qualifications required to be able to carry out the duties of this post. Therefore, please address in a covering letter, each criterion listed in the specification, drawing upon all of your experience, whether at work or on a voluntary basis.

Essential Criteria

• Experience: Two years demonstrable experience of managing volunteers or staff teams
• Qualifications: 5 GCSEs grade A-C, including English & Maths
• Skills: Excellent interpersonal skills with ability to inspire trust & enthusiasm
• Strong leadership skills
• Ability to manage a complex workload with competing priorities
• Ability to work independently & show initiative
• Competent user of Microsoft packages, email & internet
• Ability to maintain accurate records across a range of administrative processes, with strong attention to detail
• Ability to handle confidential information appropriately

Personal Qualities

• Empathetic & approachable
• Flexible & adaptable
• Enthusiasm, drive and commitment to continuous improvement

Desirable Criteria

• Experience: Experience of working in the community & voluntary sector
• Experience of using data management systems
• Qualifications: Educated to degree level

Additional Information

• Terms and Conditions of Employment: Successful applicants must provide proof of their right to work in the UK. (This will be evidenced in the first instance by being in possession of a British or Irish passport or a valid UK Work Permit).
• The activities of this role meet the Access NI definition of regulated activity relating to working with adults as outlined in the Access NI Code of Practice, Cancer Focus NI will obtain an Access NI Enhanced Adult Barred List Check for the successful candidate.
• Applicants who have a criminal record will be treated fairly and not discriminated automatically because of a conviction or other information revealed.
• Applicants with criminal records will be reviewed in line with Cancer Focus Northern Irelands policy on the recruitment of Ex-offenders.
• Cancer Focus Northern Ireland has a written policy on the Secure Handling, Use, Storage and Retention of Disclosure information.
• Satisfactory reference checks.
• 6 months probationary period.
• Evidence of relevant academic and professional qualifications.
• Evidence of appropriate vehicle documentation (i.e. driving licence and insurance cover) must be provided where the role necessitates travel on company business in own vehicle.

Benefits

• Flexible working policy
• 25 days Annual Leave, plus 12 statutory days (pro rata for those working less than 35 hrs per week)
• 2 additional days of annual leave after 5 years service and a further 3 days after 10 years service
• Enhanced Maternity / Adoption Pay
• Enhanced Occupational Sick Pay Scheme
• Contributory Pension Scheme
• Cycle to Work Scheme
• Mileage Allowance at the prevailing HMRC rate
• Life Assurance
• Healthcare Plan

Cancer Focus NI is an Equal Opportunities Employer and all applications are dealt with in accordance with the Disability Discrimination Act. A person is disabled if they have, or have had, a physical or mental impairment which has, or has had, a substantial and long-term adverse effect on your ability to carry out normal day to day activities. If you consider yourself to have a disability relevant to the position for which you are applying, please contact us so that we can process your application fairly, make any specific arrangements for your interview, and make any necessary reasonable adjustments or adaptations, or provide any aids to assist you in completing the duties of the post if appointed.

Cancer Focus NI is an Equal Opportunities Employer and all applications for employment are considered strictly on the basis of merit.

Application Process

The closing date/time for submission of CV and cover letter is 5pm, 17th July 2026. Interviews: w/c 27th July 2026. We are often unable to offer alternative interview dates. If you would like to apply for this role, please submit an up-to-date copy of your CV and cover letter before this date/time to: or, mailed to: Human Resources, Cancer Focus NI, 6th Floor Montgomery House, 29-33 Montgomery Street, Belfast BT1 4NX. We cannot accept applications received after the closing date/time.

Guidance Notes on Applying for our role

Please ensure your CV is up-to-date and accurate. Cancer Focus NI will not make assumptions from the title of your post(s) or the nature of any employing organisation(s) as to your skills and experience gained. If you do not provide sufficient detail, including the appropriate dates needed to meet any eligibility criteria, your application may be rejected. ONLY the details provided by you in your CV and cover letter will be used for determining your eligibility for the post/shortlisting purposes.

Skills: Volunteer Coordination, Communication Skills, Leadership/Management Skills, IT Literate, Record Keeping, Reporting, Service Development

Benefits: Flexible Working Policy, 25 days annual leave, plus statutory days, Contributory Pension Scheme, Life Assurance, Healthcare Plan, Cycle Scheme