Volunteer Driving Service Coordinator TLNT1_NI in Belfast

Volunteer Driving Service Coordinator Reports to:Director of Therapeutic Services and Clinical Governance Hours:35 hours per week Location:Belfast-based with travel across NI as required Campaign Service/Cause:Community Services Remuneration:£32,643 - £34,666 Overall Purpose of Post The Volunteer Driving Service Co-Ordinator is responsible for the leadership, strategic oversight and management of Cancer Focus Northern Irelands Volunteer Driving Service (VDS). This role involves the operational line management, development and support of both staff and volunteers, whilst also ensuring the experience of patients is captured in order to influence service provision. The post holder will also be committed to the ongoing continuous improvement and development of the VDS through the scaling up and regionalisation of this essential service in line with Cancer Focus NIs strategic plan. Key Responsibilities Service Management To be responsible for the day-to-day leadership and management of the Volunteer Driving Service To foster and maintain friendly, professional and supportive working relationships with our volunteers and stakeholders To provide a friendly and professional experience for patient bookings and enquiries To work with Cancer Focus NIs Volunteer Driving Officers to manage driver availability and specifications, as well as the patients needs via our data management platform (Advice Pro) To keep accurate records of service provision, uptake and progression towards agreed performance targets To ensure Standard Operating Procedures are in place, reviewed and updated to reflect current service provision To liaise with the Communications department to increase the visibility of the service through social media outlets and capturing relevant case studies To manage aspects of the VDS budget and ensure compliance with expenditure To provide regular reports to line management. Service Development To scale and develop the VDS in line with the organisation's strategic plan To establish strategic links and key points of contact within clinical settings across operational Trust localities To establish and maintain referral pathways into the service for patients via identified health professionals To market the VDS with relevant professional groups and target audiences To lead on the recruitment of volunteers within the target Health Trust localities to ensure there is an adequate pool of volunteers to maintain smooth service provision. Staff Management Provide leadership to the Volunteer Driving Service team and work with staff to identify, create and agree achievable targets, aims and objectives To work with the Volunteer Driving Officers to ensure the service continues to operate at a high capacity and standard To plan and implement training when needed, incorporating appropriate resources To induct new staff in line with Cancer Focus NIs policies and procedures To provide ongoing leadership, effective support and guidance to the VDS team through one to ones, team meetings and yearly appraisals. Volunteer Management To work with Cancer Focus NIs VDS Officers to ensure the needs of our current volunteer base is met To provide leadership to VDS volunteers and work with them to create and implement a holistic volunteer development strategy To plan and implement training when needed, incorporating appropriate resources To develop and implement a regional volunteer recruitment programme to meet the demands of the VDS To induct new volunteers in line with Cancer Focus NIs policies and procedures. To provide ongoing effective support and guidance to VDS volunteers. To continually update and monitor volunteer records within Advice Pro. Service Evaluation and Quality Assurance To quality assure and maintain service standards and make recommendations to improve the quality of service provision To ensure robust risk assessments and health and safety specifications are in place inclusive of evidence of necessary driver and vehicle requirements To ensure volunteers are adequately supported and the service complies with good practice in terms of AccessNI checks, training and volunteer development To ensure Adult Safeguarding procedures are in place and reporting structures established To ensure good governance is firmly in place, monitored and an active role is undertaken in the ongoing development of departmental governance structures To review current evaluation tools to accurately assess the patients experience and develop processes to measure progress against service outcomes To ensure that the patients voice is adequately heard and reflected in service provision through recommendations to enhance service user engagement and satisfaction To support collection of case studies to ensure service users views help to inform future service provision and influence wider strategic objectives. Securing Funding and Service Sustainability To support with the strategic development of the VDS, including increasing service provision and geographic expansion To market the VDS work with relevant professional groups, funding organisations and target audiences To assist with the sustainability of the VDS, including assisting with funding applications, assisting with tenders, liaising with procurers of services and assisting fundraising with approaches to corporate partners. General To input into the wider work of the Volunteer programme To attend and input into Services team meetings and cross departmental meetings where appropriate This work will occasionally require some evening / weekend work To travel to regional bases in Belfast / Enniskillen and liaise with the wider Volunteer Driving Service team as required To undertake any other duties as may reasonably be required. This Job Description is not exhaustive. It merely acts as a guide and may be amended to meet the changing requirements of the charity at any time after discussion with the post holder. PersonSpecification The below specification shows the essential skills, abilities, knowledge and/or qualifications required to be able to carry out the duties of this post. Therefore, please address in a covering letter, each criterion listed in the specification, drawing upon all of your experience, whether at work of on a voluntary basis. Essential Criteria Experience Two years demonstrable experience of managing volunteers or staff teams Qualifications Educated to degree level Skills Excellent interpersonal skills with the ability to inspire trust and enthusiasm Strong leadership skills Ability to manage a complex workload with competing priorities Ability to work independently and show initiative IT literate including Microsoft packages, email and internet Ability to maintain accurate records across a range of administrative processes, with strong attention to detail Ability to handle confidential information appropriately Personal Qualities Empathetic