Team Leader

Summary of role

The BF Team Leader ensures smooth daily operations of a Bagel Factory shop, overseeing both front-of-house and back-of-house activities while maintaining high-quality food and outstanding customer service.

This role involves: supervising, motivating, and developing the team; showcasing what great bagels and great service look like every day; managing shifts effectively, and supporting the store management team to maintain operational excellence.

BF Team Leaders may also manage shifts independently when management is not present.

Reports to: BF Units manager, BF Assistant manager

Direct Reports: BFTeam member

Key Responsibilities

v To manage daily shop operations, including opening and closing procedures, independently

v To lead, motivate, and inspire the team to deliver excellent customer experiences

v To build and maintain a positive, collaborative team environment

v To address issues affecting customers, staff, or sales and take corrective action

v To maximise sales, production efficiency and staff productivity

v To ensure all team members follow Bagel Factory’s W.O.W.S. customer experience pillars: Welcome, Order, Work, Say Goodbye

v To monitor and optimize essential shop tasks

v To maintain high standards in production, food safety, and health & safety

v To demonstrate strong knowledge and expertise in core ingredients and products, including new recipes and seasonal ranges to brand standards

v To communicate effectively with the team and report quality or operational issues to the management team promptly

v To train new team members and provide coaching on the go to the team

v To enforce company policies and procedures.

Performance measures

v Mystery Shopper results

v Health & Safety audits

v Customer service standards and feedback

v Operational KPIs: sales and waste management

v EHO scores

Key skills

v Strong leadership, organisational, and teamwork skills

v Excellent communication and interpersonal abilities

v Positive, proactive, and professional attitude

v Friendly and welcoming personality

v Ability to work effectively in a fast-paced environment

v Reliable and accountable in reporting to BF Assistant and BF Unit Managers.

Progression opportunities

BF Assistant manager – leading the shop in the manager’s absence, responsible for performance and training.

Benefits

• 25% discount on Bagel Factory products
• free meals while on shift
• company-provided uniform
• career development