At a Glance
- Tasks: Lead a dynamic team to ensure smooth operations and exceptional customer service at our Bagel Factory.
- Company: Join a vibrant Bagel Factory with a focus on quality and teamwork.
- Benefits: Enjoy 25% off products, free meals during shifts, and career development opportunities.
- Other info: Great progression opportunities to become an Assistant Manager.
- Why this job: Be a key player in creating amazing bagels and unforgettable customer experiences.
- Qualifications: Strong leadership skills and a positive attitude are essential.
The predicted salary is between 31500 - 38500 £ per year.
The BF Team Leader ensures smooth daily operations of a Bagel Factory shop, overseeing both front-of-house and back-of-house activities while maintaining high-quality food and outstanding customer service.
This role involves:
- supervising, motivating, and developing the team;
- showcasing what great bagels and great service look like every day;
- managing shifts effectively, and supporting the store management team to maintain operational excellence.
- managing shifts independently when management is not present.
Key Responsibilities
- To manage daily shop operations, including opening and closing procedures, independently
- To lead, motivate, and inspire the team to deliver excellent customer experiences
- To build and maintain a positive, collaborative team environment
- To address issues affecting customers, staff, or sales and take corrective action
- To maximise sales, production efficiency and staff productivity
- To ensure all team members follow Bagel Factory’s W.O.W.S. customer experience pillars: Welcome, Order, Work, Say Goodbye
- To monitor and optimize essential shop tasks
- To maintain high standards in production, food safety, and health & safety
- To demonstrate strong knowledge and expertise in core ingredients and products, including new recipes and seasonal ranges to brand standards
- To communicate effectively with the team and report quality or operational issues to the management team promptly
- To train new team members and provide coaching on the go to the team
- To enforce company policies and procedures.
Performance measures
- Mystery Shopper results
- Health & Safety audits
- Customer service standards and feedback
- Operational KPIs: sales and waste management
- EHO scores
Key skills
- Strong leadership, organisational, and teamwork skills
- Excellent communication and interpersonal abilities
- Positive, proactive, and professional attitude
- Friendly and welcoming personality
- Ability to work effectively in a fast-paced environment
- Reliable and accountable in reporting to BF Assistant and BF Unit Managers.
Progression opportunities: BF Assistant manager – leading the shop in the manager’s absence, responsible for performance and training.
Benefits: 25% discount on Bagel Factory products; free meals while on shift, company-provided uniform; career development.
Team Leader employer: Canary Wharf
CW Wood Wharf Residential Staffco Limited is an exceptional employer, offering a vibrant work culture that prioritises employee development and engagement. Located in the prestigious Wood Wharf district of Canary Wharf, employees benefit from a supportive environment that encourages collaboration and innovation, alongside a comprehensive benefits package designed to enhance wellbeing and career growth.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Canary Wharf. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Canary Wharf
Don't be shy about reaching out to Canary Wharf directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Canary Wharf and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Canary Wharf
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
