Security Officer

Canary Wharf is a vibrant 24/7 city, seamlessly blending living, working, and thriving. Boasting over 300 shops, bars, and restaurants, coupled with excellent transport links, it’s a dynamic community hub. The Security Team at Canary Wharf Group is the backbone, ensuring safety and security of the estate, whilst prioritising the well-being of our community, customers, visitors, and property. Focus goes beyond just maintaining safety; it extends to creating an environment where everyone feels secure and cared for.

Main Responsibilities

• Provide courteous, professional, and engaging customer service with a strong focus on the wellbeing and safety of all visitors to the Canary Wharf Estate.
• Maintain a thorough knowledge of the Canary Wharf Estate, including offices, retail malls and restaurants, and provide routine information, advice, guidance, and directions to members of the public.
• React to any situation with the ability to remain calm, make decisions under pressure, and take the necessary action while ensuring the wellbeing and safety of everyone involved.
• Communicate effectively and empathetically in all situations.
• Use personal radio to communicate relevant information quickly and positively to the wider security team.
• Demonstrate care and compassion when providing assistance, especially in situations requiring first aid.
• Handle difficult situations, including safeguarding intoxicated or vulnerable individuals.
• Be familiar with physical layout, tenant occupation, key personnel, building routines and all security related systems/equipment.
• Carry out specific duties for designated areas such as patrolling, securing premises, fire checks/inspections, access control and traffic management.
• Follow procedures and instructions for the general safety, security, and upkeep of the Estate.
• Manage and control vehicular traffic at the access points to the Estate.
• Comply with the Security Department Instructions and Procedures, and maintain and implement emergency procedures, logs, and records.
• Assist with the general good housekeeping of the Estate or specific area.
• Identify and take immediate remedial action in the event of a public safety hazard.

Person Specification

• Demonstrates a commitment to providing high-quality customer service.
• Naturally inquisitive and alert, with a keen attention to detail.
• Exhibits composure and the ability to remain calm under pressure.
• Confident communication skills with a strong interpersonal aptitude.
• Displays courtesy, professionalism, and diplomacy when delivering customer service.
• Capable of working both independently and collaboratively with colleagues.
• Possess proficient written and spoken English skills.
• Willing to work indoors and outdoors, in diverse weather conditions.
• Able to assume responsibilities in the absence of the Security Supervisor.
• Provide a verifiable 5-year work history.
• Maintains honesty and free of criminal convictions.

Health Safety and Welfare Responsibilities

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions.

Environmental, Social & Governance (ESG) Responsibilities

All staff members must understand and adopt the ESG strategy into their respective roles.

Quality Management Responsibilities

All staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies.

Company Values

• Commit to Excellence
• Foster Collaboration
• Encourage Engagement
• Take Ownership
• Embrace Innovation

What We Offer

• Diversity and Inclusion
• Flexible Working
• Learning and Development
• Other Benefits

If you are interested in joining our highly professional and skilled team, please complete the form on this page to apply online. Early applications are encouraged as we reserve the right to appoint at any point.