At a Glance
- Tasks: Lead the night shift, ensuring exceptional guest experiences and safety.
- Company: Vertus Residential Management Limited, a leader in hospitality.
- Benefits: Competitive salary, flexible working, health benefits, and professional development opportunities.
- Other info: Join a diverse team committed to growth and community wellbeing.
- Why this job: Step into leadership while making a real impact on guest satisfaction.
- Qualifications: Experience in hospitality and supervisory roles, excellent communication skills.
The predicted salary is between 37078 - 37078 £ per year.
Department: Vertus ______________ Company: Vertus Residential Management Limited ______________ Reporting to: Assistant General Manager ______________
JOB SUMMARY
Reporting directly to the Assistant General Manager, the Night Supervisor will be responsible for leading the overnight operation and ensuring the delivery of an exceptional guest experience whilst maintaining a safe and well-managed environment.
The Day Supervisor acts as the most senior operational role within the property during overnight hours and is responsible for maintaining the safety, security and a seamless operation throughout the shift.
The role combines operational leadership, guest service excellence, building security overnight and team development.
The Night Supervisor will ensure procedures are followed and standards are maintained.
This role represents the first step into leadership within the FOH department and focuses on operational coordination, training delivery and maintaining department standards.
Please note, this role requires long periods of standing.
- Salary: £37,078 Closing date: 24th July 2026
- MAIN RESPONSIBILITIES
- Deliver unparalleled levels of guest service and act as a brand ambassador for Vertus Edit.
- Lead the shift and ensure smooth operations.
- Build positive relationships with guests, ensuring a welcoming, professional and supportive environment.
- Support the resolution of guest concerns, complaints and service recovery opportunities.
- Support Assistant General Manager in coordinating operational priorities and objectives.
- Ensure all guest interactions reflect Vertus Edit’s service standards and values.
- Allocate tasks and responsibilities across the team to ensure efficient service delivery.
- Monitor service standards and ensure compliance with departmental SOPs.
- Act as a point of contact for operational queries during the shift.
- Ensure all overnight processes, checklists and operational tasks are completed up to standard and on time.
- Act as the overnight lead for all safety and security matters.
- Ensure regular patrols are conducted on public areas, back of house and building access points.
- Respond appropriately to emergency situations including fire alarms, potential evacuations or welfare concerns.
- Ensure all incidents are documented, reported and escalated in accordance with company procedures
- Demonstrate knowledge of emergency systems.
- Ensure accurate and detailed shift handovers are completed.
- Assist with onboarding and induction of new team members.
- Deliver operational training and coaching to Hosts.
- Identify training needs and development opportunities and communicate these to the Assistant General Manager.
- Support continuous improvement projects.
- Monitor guest feedback and main online reputation KPI’s. Identify opportunities to improve guest journey.
- Ensure public areas are maintained at company standards.
- Promote positive Team culture and collaborative work environment.
- Take on any additional duties requested by management that are deemed reasonable.
PERSON SPECIFICATION
- Previous experience in the hotel, aparthotel or student accommodation industries.
- Previous experience working permanent night shifts is essential.
- Previous supervisory or shift leader experience is essential.
- Excellent communication and interpersonal skills displaying understanding of resident’s needs.
- Ability to work independently and make decisions within limited management presence.
- Demonstrates confidence in making operational decisions and delivers sound judgement with limited management support.
- Strong understanding of fire safety.
- Advance level of MEWS PMS is highly desirable.
- Demonstrates a proactive and solutions-focused approach to work.
- Takes ownership of tasks and follows through to completion.
- Demonstrates professionalism accountability and sound judgement.
- Demonstrates ability to positively influence colleagues.
- Demonstrates resilience and adaptability in a fast-paced operational environment.
- Strong understanding of professional communication and escalation process.
- Good level of computer literacy using Microsoft Word, Excel and Outlook.
- High standard of written and spoken English, additional language skills are of benefit
- Must be pro-active and able to use initiative in order to enhance the property reputation and make the community the best available.
- Flexibility and adaptability.
- Problem solving, well organised and ability to work well under pressure.
- Well-groomed and of smart appearance.
- HEALTH SAFETY AND WELFARE RESPONSIBILITIES
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect.
Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.
ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES
Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy.
It is imperative that all staff members understand and adopt this strategy into their respective roles.
This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.
QUALITY MANAGEMENT RESPONSIBILITIES
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies.
Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.
- COMPANY VALUES
- Commit to Excellence
- Act with integrity and deliver high performance
- Put our customers at the heart of what we do
- Resolve issues by providing high quality solutions
- Foster Collaboration
- Find opportunities to collaborate with others across the business to achieve shared goals
- Encourage inclusive networks and treat others with respect and fairness
- Use knowledge to work effectively with suppliers / contractors to meet shared goals
- Encourage Engagement
- Confident in making decisions appropriate to the role
- Learn from mistakes and listen to constructive feedback to improve performance
- Prioritise safety and actively support community, wellbeing and sustainability programmes
- Take Ownership
- Take pride in delivering high quality service which exceeds expectations
- Committed to opportunities for self-development
- Take responsibility for my own performance and look for ways to improve
- Embrace Innovation
- Embrace change and innovation
- Proactively suggest ways to improve our business and encourage others to share ideas
- See new challenges as opportunities to deliver effective change
WHAT WE OFFER
Diversity and Inclusion
We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential.
We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction.
We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.
Flexible Working
As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity.
Therefore, we are open to consider flexible working arrangements, both temporary or permanent.
Learning and Development
At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals.
We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning.
We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related.
We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.
Other Benefits
We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind.
From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.
If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.
Early applications are encouraged as we reserve the right to appoint at any point.
Night Supervisor employer: Canary Wharf
Vertus Residential Management Limited is an exceptional employer that prioritises employee growth and development, offering extensive training opportunities and a supportive work culture. Located in the vibrant Canary Wharf area, employees benefit from a diverse and inclusive environment, flexible working arrangements, and a comprehensive benefits package designed to enhance wellbeing and job satisfaction. Join us to be part of a team that values excellence, collaboration, and innovation while delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Night Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Canary Wharf. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Canary Wharf
Don't be shy about reaching out to Canary Wharf directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Canary Wharf and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Canary Wharf
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
