______________
Company: Canary Wharf Management Limited______________
Reporting to: Associate Director - Retail______________
JOB SUMMARY
The Retail Manager is responsible for driving the vitality and vibrancy of the Canary Wharf Retail offer by proactively managing brand partner relationships, supporting sales growth, and ensuring compliance with operational standards. Acting as the first point of contact for retailers, the Retail Manager plays a key role in enhancing trading performance, supporting marketing and commercialisation initiatives, and leveraging data insights to identify opportunities and mitigate risks.Closing Date: 21st July 2026
Salary: £45,000 - £50,000
MAIN RESPONSIBILITIES
Retail Performance & Occupier Engagement
- Build strong relationships with brands through regular in person visits, feedback sessions, and operational support.
- Develop roadmaps for priority retailers to drive income growth and improve trading performance.
- Share best practices and maintain high retail standards across the retail portfolio.
- Lead the induction of new occupiers and general managers, advising on health and safety and retail operations.
Sales & Data Analysis
- Collate and analyse weekly occupier sales data and footfall, identifying growth opportunities and risks.
- Maximise the use of data sources including footfall, dwell time, customer profiles, and catchment insights.
- Provide two-way feedback to the wider business (as part of a coordinated CRM framework when rolled out).
Compliance & Operational Support
- Ensure retailer compliance with lease covenants, health and safety regulations, and operational standards.
- Coordinate responses to occupier enquiries, including shop refreshes, performance issues, and external agency liaison.
- Maintain accurate contact databases for store managers, area managers, and head office teams.
- Carry out periodic out of hours reviews of the Retail Management operations.
Marketing & Commercialisation
- Support the delivery of marketing campaigns and promotional activities.
- Engage brands in events, training programmes, and initiatives that drive footfall and sales.
- Promote brand partner offers via the Canary Wharf App, website and digital channels.
Stakeholder Engagement
- Facilitate brand partner meetings and support at forums, arranging guest speakers and promoting participation.
- Work collaboratively with the Retail Management team to deliver excellent customer service.
Reporting & Communication
- Prepare and present reports on sales performance, occupier engagement, and operational issues.
PERSON SPECIFICATION
- Proven retail and/or property experience.
- Strong communication skills – both verbal and written.
- Intermediate skills in MS Office (Outlook, Word, PowerPoint, Excel).
- Excellent organisational and time management skills.
- Financial acumen and ability to analyse performance data.
- Self-motivated with a proactive and professional approach.
- Ability to prioritise, multi-task, and work under pressure.
- Strong problem-solving and negotiation skills.
- Ability to work with people at all levels of the business.
HEALTH SAFETY AND WELFARE RESPONSIBILITIES
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.
ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES
Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.
QUALITY MANAGEMENT RESPONSIBILITIES
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.
COMPANY VALUES
Commit to Excellence
- Act with integrity and deliver high performance
- Put our customers at the heart of what we do
- Resolve issues by providing high quality solutions
Foster Collaboration
- Find opportunities to collaborate with others across the business to achieve shared goals
- Encourage inclusive networks and treat others with respect and fairness
- Use knowledge to work effectively with suppliers / contractors to meet shared goals
Encourage Engagement
- Confident in making decisions appropriate to the role
- Learn from mistakes and listen to constructive feedback to improve performance
- Prioritise safety and actively support community, wellbeing and sustainability programmes
Take Ownership
- Take pride in delivering high quality service which exceeds expectations
- Committed to opportunities for self-development
- Take responsibility for my own performance and look for ways to improve
Embrace Innovation
- Embrace change and innovation
- Proactively suggest ways to improve our business and encourage others to share ideas
- See new challenges as opportunities to deliver effective change
WHAT WE OFFER
Diversity and Inclusion
We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.
Flexible Working
As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.
Learning and Development
At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.
Other Benefits
We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.
If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.
Early applications are encouraged as we reserve the right to appoint at any point.
