At a Glance
- Tasks: Ensure compliance in lettings operations and oversee the entire tenancy lifecycle.
- Company: Join Vertus Residential Management, a leader in residential property management.
- Benefits: Enjoy a competitive salary, flexible working, and extensive learning opportunities.
- Other info: Diverse and inclusive workplace with great career growth potential.
- Why this job: Make a real impact by ensuring compliance and enhancing tenant experiences.
- Qualifications: Strong knowledge of UK lettings regulations and excellent communication skills required.
The predicted salary is between 47000 - 47000 £ per year.
Vertus are looking to recruit an FTC Residential Compliance Manager to join our team, reporting directly to the Associate Director Leasing for 6 months. The Residential Lettings Compliance Manager is responsible for ensuring that all lettings operations across the Vertus portfolio are fully compliant with current legislation, regulatory requirements, and internal policies.
This role will oversee compliance across the full tenancy lifecycle, from pre-letting and referencing through to occupation and renewal, ensuring consistent, auditable, and best-in-class processes in line with Build to Rent standards.
Main Responsibilities
- Regulatory Compliance & Governance
- Ensure full compliance with UK lettings legislation including (but not limited to): Tenant Fees Act, Renters’ Rights legislation, Right to Rent checks, Deposit protection regulations, AML and sanctions checks.
- Act as the subject matter expert on lettings compliance, advising operational teams.
- Maintain up-to-date knowledge of legislative changes and implement required process updates.
- Develop, implement, and maintain compliance policies, SOPs, and checklists.
- Tenancy Lifecycle Oversight
- Oversee compliance across all stages of the tenancy journey: Marketing and pre-let compliance, Referencing and affordability checks, Offer and tenancy agreement execution, Move-in documentation and checks.
- Ensure consistent documentation standards and audit-ready records across all buildings.
- Review tenancy agreements and ensure alignment with current legal requirements and company standards.
- Audits & Risk Management
- Design and deliver regular internal audits across lettings functions and buildings.
- Identify compliance gaps, risks, or inconsistencies and implement corrective actions.
- Maintain a centralised compliance audit trail and reporting framework.
- Support external audits and legal queries where required.
- Systems & Data Integrity
- Ensure lettings compliance processes are embedded within key systems (e.g. Yardi or CRM tools).
- Oversee data accuracy relating to tenancy records, documentation, and compliance checks.
- Work with teams to improve reporting, tracking, and automation of compliance processes.
- Training & Stakeholder Engagement
- Deliver training to lettings, tenancy, and operational teams on compliance requirements.
- Act as a point of escalation for complex compliance queries.
- Work closely with: Lettings teams, Tenancy management, Legal advisors, Property operations teams.
- Promote a culture of compliance and accountability across the portfolio.
Person Specification
- An honest and trustworthy individual with an exemplary track record.
- The incumbent must have an appreciation of the importance of customer service and how this is applied in the context of Canary Wharf.
- Excellent communication and customer service skills.
- Strong knowledge of UK residential lettings regulations and compliance requirements.
- Experience in Build to Rent, residential property, or lettings operations.
- Proven ability to design and implement compliance frameworks and audits.
- Excellent attention to detail and organisational skills.
- Strong stakeholder management and communication skills.
Desirable
- Experience with property management systems (e.g. Yardi).
- Exposure to large-scale residential portfolios or multi-site operations.
- Experience implementing new legislation (e.g. Renters’ Rights Act).
Health Safety and Welfare Responsibilities
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect.
Environmental, Social & Governance (ESG) Responsibilities
Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles.
Quality Management Responsibilities
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies.
Company Values
- Commit to Excellence
- Foster Collaboration
- Encourage Engagement
- Take Ownership
- Embrace Innovation
What We Offer
- Diversity and Inclusion
- Flexible Working
- Learning and Development
- Other Benefits
If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online. Early applications are encouraged as we reserve the right to appoint at any point.
Residential Compliance Manager in London employer: Canary Wharf
Vertus Residential Management Limited is an exceptional employer, offering a dynamic work environment in the heart of Canary Wharf. With a strong commitment to employee development, flexible working arrangements, and a culture that prioritises diversity and inclusion, we empower our team members to excel in their roles while ensuring compliance across our residential portfolio. Our comprehensive benefits package, including health perks and professional growth opportunities, makes Vertus a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Residential Compliance Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and compliance sectors. Attend industry events or webinars to meet potential employers and get your name out there. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for interviews by researching Vertus and understanding their compliance needs. Think about how your experience aligns with their values and the specific requirements of the Residential Compliance Manager role. Tailor your responses to show you’re the perfect fit!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your knowledge of UK lettings legislation and compliance frameworks clearly and concisely.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Vertus. Get your application in before the deadline!
We think you need these skills to ace Residential Compliance Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Residential Compliance Manager role. Highlight your experience with UK lettings legislation and compliance frameworks, as this will show us you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; give us examples of how you've used them in previous roles. Whether it's managing compliance audits or training teams, we want to see how you can bring value to our team at Vertus.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, making it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application reaches us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Canary Wharf
✨Know Your Compliance Stuff
Make sure you brush up on UK lettings legislation, especially the Tenant Fees Act and Renters’ Rights legislation. Being able to discuss these topics confidently will show that you're not just familiar with the rules but also passionate about compliance.
✨Showcase Your Attention to Detail
As a Residential Compliance Manager, attention to detail is key. Prepare examples from your past experiences where your meticulous nature helped identify compliance gaps or improved processes. This will demonstrate your capability to maintain high standards.
✨Engage with Stakeholders
Think about how you can foster collaboration with various teams. Be ready to discuss how you've successfully worked with different stakeholders in the past, whether it’s lettings teams or legal advisors. This shows you understand the importance of teamwork in compliance.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to compliance challenges. Practice articulating your thought process on how you would handle issues like a potential compliance breach or implementing new legislation. This will highlight your problem-solving skills.
