Residential Building Manager in London

Vertus are looking to recruit a Building Manager to join our Team. Reporting directly to the Director - Operations, you will be responsible for the overall living experience for our Residents, ensuring your building meets the highest standards of organisation, cleanliness, health & safety and overall condition. Vertus prides itself on delivering one of the best rental experiences in London and consistently delivers the highest levels of customer service. Working with us you will become a Vertus & Canary Wharf brand ambassador.

Working Hours: 8.30am to 5.30pm, Monday to Friday. Salary: £56,000 per annum.

MAIN RESPONSIBILITIES

• Resident Relations & Community Management: Direct liaison and communication with residents, identifying areas of concern, issuing correspondence and resolving day to day management and maintenance matters. Holding quarterly residents’ meetings to keep them informed on all aspects of management and allow for feedback and issue resolution. Handle resident complaints and resolve issues effectively, escalating where necessary. Delivery of our Resident Engagement Strategy to promote the sharing of Building & Fire Safety information and encouraging collaboration with residents.
• Building Operations: Delivering effective service levels and acting as the representative towards Tenants and Clients, ensuring all areas and aspects of the development are fully presentable, serviced and properly maintained to a high standard. Oversight of the customer portal and information screen in lift lobby through ensuring regular information is provided to residents, and that information displayed remains current and relevant. Management of this facility and the data displayed in line with the GDPR. The appointment, monitoring and supervision of any authorised contractors instructed to carry out works on and around the development. Regular inspection and audit of all areas of the development, keeping detailed and accurate records. Control and monitor the waste disposal and recycling operation of the building to ensure that the highest standards of hygiene are maintained at all times. Supervision of the Residential Health and Fitness Facility, including supervision of relevant maintenance contractors, service providers etc. Ensure that all incidents with insurance implications are reported to the Insurance Department and to progress the insurance incident report procedures. Ensuring all Health and Safety obligations and Duty of Care are met effectively and that all routine checks are in place and carried out. Liaise with the Group Fire Safety & Health & Safety Management and the Facilities Management to ensure that the following procedures are implemented in accordance with the appropriate requirements.
• Team Management: Direct supervision of Cleaning Staff including monitoring of ongoing performance. Work closely with the Property Management, Tenancy Management, Leasing & Engineering team to ensure all departments are working effectively and efficiently to meet business targets.
• Financial Management: Effective cost and control review of expenditure and accounts, including presenting accounts and monthly budget reviews. Produce Service Charge budgets and accompanying letters for the Retail units within the building. Authorisation of payment and conflict resolution. Responsible for cost control and support to preparation of accounts management and oversight of Resident arrears.

PERSON SPECIFICATION

• Level 3 ARLA Qualification or IRPM Level 2/4 desirable but not essential – candidates must be educated to A Level standard, or equivalent.
• Minimum 2 years’ experience in Building Management.
• Tall building fire safety management training essential.
• Friendly telephone manner.
• An understanding of the Build to Rent market.
• Self-motivated and target driven.
• A team player who works well under pressure.
• Exceptional customer service.
• Strong customer focus, high accuracy, good attention to detail with excellent organisational and prioritisation skills.
• Strong written and verbal communication skills.
• An honest and trustworthy individual with an exemplary track record.

HEALTH SAFETY AND WELFARE RESPONSIBILITIES

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect.

ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES

Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles.

QUALITY MANAGEMENT RESPONSIBILITIES

In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies.

COMPANY VALUES

• Commit to Excellence
• Foster Collaboration
• Encourage Engagement
• Take Ownership
• Embrace Innovation

WHAT WE OFFER

• Diversity and Inclusion
• Flexible Working
• Learning and Development
• Other Benefits

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online. Early applications are encouraged as we reserve the right to appoint at any point.