At a Glance
- Tasks: Support the Lift & Escalator Services Manager in maintaining safe and reliable lifts and escalators.
- Company: Join Canary Wharf Management Limited, a leader in infrastructure management.
- Benefits: Enjoy a competitive salary, flexible working, and comprehensive health benefits.
- Other info: Opportunities for professional development and a commitment to diversity and inclusion.
- Why this job: Make a real impact on safety and efficiency in a dynamic urban environment.
- Qualifications: 3+ years in lift/escalator industry with strong organisational skills.
The predicted salary is between 45000 - 45000 £ per year.
Department: Infrastructure ______________
Company: Canary Wharf Management Limited ______________
Reporting to: Lifts & Escalator Services Manager ______________
JOB SUMMARY
Working within the Lift & Escalator Department, the L&E Operations Support role supports the Lift & Escalator Services Manager in ensuring all landlord-owned lifts and escalators are maintained, safe, reliable and operating to the highest standards across the Canary Wharf Estate.
The role combines operational, technical awareness, asset management and administrative responsibilities.
40 hours per week, 8am to 5pm, Monday to Friday.
Salary up to £45,000 p. a., dependent on experience.
- MAIN RESPONSIBILITIES
- Health, Safety & Operational Assurance
- Ensure adherence to Health & Safety policies, statutory regulations, CDM requirements and permit-to-work procedures.
- Support in reviewing contractor RAMS and support with permit approvals.
- Maintain operational records relating to LOLER inspections, audits and contractor performance.
Support the L&E team with management of the asset register, including updating emergency defects, equipment data, maintenance records.
- Asset Performance & Operations
- Register and monitor contractor call-outs, repairs and service restoration activities.
- Maintain asset and defect records through Share Point and associated systems.
- Conduct routine inspections and condition assessments of lifts and escalators, ensuring assets are maintained to CWG standards and compliance requirements.
- Monitor maintenance programmes, contractor attendance and service delivery performance.
- Support continuous improvement initiatives aimed at enhancing service delivery, asset performance, operational efficiency, contractor performance and customer experience.
- Contractor & Service Delivery Support
- Co-ordinate contractor activities and monitor performance against contractual requirements.
- Track actions arising from audits, inspections and defect reports.
- Support delivery of major repairs, refurbishments and modernisation projects.
- Administration and reporting.
- Maintain accurate records of maintenance visits, inspections, repairs and contractor documentation.
- Update departmental trackers including WIP, defects and emergency response records.
- Prepare KPI reports, dashboards and operational performance information.
- Support meetings, record actions and track completion.
- Emergency response and technical support.
- Provide support during equipment failures, breakdowns and passenger entrapments.
- Attend site inspections with management and contractors when required.
- Support engineering teams to maximise equipment availability and minimise downtime.
- Carry out any other reasonable duties as requested by the Lift & Escalator Services Manager in support of departmental objectives.
- Financial & Administrative Support
- Support in raising purchase orders, processing invoices and maintain accurate records.
- Support expenditure monitoring and departmental reporting.
PERSON SPECIFICATION
- Minimum 3 years' experience within the lift and escalator industry or related building services environment.
- Good understanding of lift and escalator operations, LOLER requirements and industry standards.
- Strong organisational and administrative skills.
- Proficient with Microsoft Office, Share Point and reporting tools.
- Excellent communication and stakeholder management skills.
- Technically aware of lift and escalator systems and safe working practices.
- HEALTH SAFETY AND WELFARE RESPONSIBILITIES
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect.
Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.
ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES
Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy.
It is imperative that all staff members understand and adopt this strategy into their respective roles.
This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.
QUALITY MANAGEMENT RESPONSIBILITIES
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies.
Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.
- COMPANY VALUES
- Commit to Excellence
- Act with integrity and deliver high performance
- Put our customers at the heart of what we do
- Resolve issues by providing high quality solutions
- Foster Collaboration
- Find opportunities to collaborate with others across the business to achieve shared goals
- Encourage inclusive networks and treat others with respect and fairness
- Use knowledge to work effectively with suppliers / contractors to meet shared goals
- Encourage Engagement
- Confident in making decisions appropriate to the role
- Learn from mistakes and listen to constructive feedback to improve performance
- Prioritise safety and actively support community, wellbeing and sustainability programmes
- Take Ownership
- Take pride in delivering high quality service which exceeds expectations
- Committed to opportunities for self-development
- Take responsibility for my own performance and look for ways to improve
- Embrace Innovation
- Embrace change and innovation
- Proactively suggest ways to improve our business and encourage others to share ideas
- See new challenges as opportunities to deliver effective change
WHAT WE OFFER
Diversity and Inclusion
We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential.
We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction.
We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.
Flexible Working
As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity.
Therefore, we are open to consider flexible working arrangements, both temporary or permanent.
Learning and Development
At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals.
We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning.
We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related.
We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.
Other Benefits
We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind.
From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.
If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.
Early applications are encouraged as we reserve the right to appoint at any point.
Lift and Escalator Operations Support in London employer: Canary Wharf
CW Wood Wharf Residential Staffco Limited is an exceptional employer, offering a vibrant work culture that prioritises employee development and engagement. Located in the prestigious Wood Wharf district of Canary Wharf, employees benefit from a supportive environment that encourages collaboration and innovation, alongside a comprehensive benefits package designed to enhance wellbeing and career growth.
StudySmarter Expert Advice🤫
We think this is how you could land Lift and Escalator Operations Support in London
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Lift and Escalator Operations Support role you’re after at Canary Wharf.
✨Show Off Your Projects!
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✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Canary Wharf.
✨Apply Through Company Websites
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We think you need these skills to ace Lift and Escalator Operations Support in London
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Lift and Escalator Operations Support, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Canary Wharf a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Canary Wharf specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Canary Wharf
✨Brush Up on Core Engineering Principles
Before heading into the interview with Canary Wharf, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Canary Wharf want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
