EA - Managing Director - Residential

The Executive Assistant will provide high-level administrative and organisational support to the Managing Director of Residential and the wider Residential leadership team. This role plays a key part in ensuring the effective coordination of leadership activity, enabling the MD and senior leaders to operate efficiently, prioritise strategic objectives and maintain strong internal and external relationships.

The role requires a proactive, highly organised individual who can manage competing priorities, exercise sound judgement and maintain absolute discretion when handling sensitive information. In addition to supporting the Managing Director – Residential, the Executive Assistant will provide support to the Director – Vertus, Director – Operations (Residential) and Director – Residential Sales, ensuring the smooth coordination of leadership meetings, communications and operational activity across the Residential division.

MAIN RESPONSIBILITIES

• Strategic Support to the Managing Director
  • Act as a trusted partner to the Managing Director, proactively supporting the delivery of strategic priorities across the Residential business.
  • Manage and optimise the Managing Director’s time, aligning commitments to business objectives and ensuring focus on the highest value activity.
  • Anticipate demands, identify conflicts and re-prioritise with minimal direction, exercising sound judgement at all times.
  • Provide insight and challenge where appropriate, acting as a sounding board on priorities, planning and stakeholder engagement.
• Executive Coordination & Leadership Enablement
  • Own and manage the operating rhythm of the Residential leadership team, including leadership meetings, offsites and key business forums.
  • Ensure meetings are well-structured and outcome-focused, including shaping agendas, reviewing content quality and tracking delivery of actions.
  • Prepare, review and coordinate high-quality briefing materials, presentations and reports for senior stakeholders, including Management Committee level where required.
  • Draft clear, professional communications on behalf of the Managing Director for both internal and external audiences.
• Stakeholder Management & Communication
  • Act as a central point of contact for the Managing Director, managing relationships with senior stakeholders across the business.
  • Build strong working relationships across Residential and the wider CWG, including Finance, HR, Legal and Operations.
  • Coordinate communication flow between the Managing Director and the wider business, ensuring clarity, consistency and timeliness.
  • Engage confidently with senior leaders, maintaining credibility and professionalism at all times.
• Confidentiality & Governance
  • Handle highly sensitive and confidential information with absolute discretion, including matters relating to people, business performance and strategic decisions.
  • Support governance processes by coordinating inputs to key business updates, reports and decision-making forums.
  • Maintain oversight of key actions, decisions and deliverables, ensuring appropriate follow-up and accountability across the leadership team.
• Operational & Project Support
  • Support the delivery of key strategic initiatives and projects across the Residential business, tracking progress and coordinating stakeholders.
  • Coordinate complex logistics including travel, events and leadership activities where required.
  • Manage expenses, invoices and administrative processes efficiently and accurately.
  • Maintain organised and accessible records, ensuring documentation is accurate and up to date.

PERSON SPECIFICATION

• Experience & Capability
  • Demonstrable experience supporting C-suite or Managing Director level within a complex, fast-paced organisation.
  • Proven ability to operate at a senior level, managing competing priorities and delivering high-quality output under pressure.
  • Experience preparing Board or Executive-level materials, with strong attention to detail and accuracy.
  • Track record of managing sensitive and confidential information with discretion and sound judgement.
• Skills & Attributes
  • Exceptional organisational skills with the ability to anticipate needs, think ahead and proactively manage workload.
  • Strong commercial awareness with the ability to understand business priorities and align activity accordingly.
  • Highly developed interpersonal skills, with the confidence to engage, influence and, where appropriate, challenge senior stakeholders.
  • Excellent written and verbal communication skills, with the ability to produce clear, concise and high-quality outputs.
  • Strong problem-solving capability, with the ability to operate independently and make decisions in ambiguous situations.
  • Advanced proficiency in Microsoft Office 365, including Outlook, PowerPoint, Excel and Teams.
  • Comfortable working with a range of systems and tools to support business operations and reporting.
• Working Style
  • Proactive and self-sufficient, with the ability to operate with minimal supervision.
  • High levels of professionalism, credibility and resilience.
  • Flexible and adaptable, with the ability to respond quickly to changing priorities.
  • Strong attention to detail, combined with the ability to see the bigger picture.

HEALTH SAFETY AND WELFARE RESPONSIBILITIES

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect.

ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES

Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles.

QUALITY MANAGEMENT RESPONSIBILITIES

In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies.

COMPANY VALUES

• Commit to Excellence
  • Act with integrity and deliver high performance
  • Put our customers at the heart of what we do
  • Resolve issues by providing high quality solutions
• Foster Collaboration
  • Find opportunities to collaborate with others across the business to achieve shared goals
  • Encourage inclusive networks and treat others with respect and fairness
• Encourage Engagement
  • Confident in making decisions appropriate to the role
  • Learn from mistakes and listen to constructive feedback to improve performance
• Take Ownership
  • Take pride in delivering high quality service which exceeds expectations
  • Committed to opportunities for self-development
• Embrace Innovation
  • Embrace change and innovation
  • Proactively suggest ways to improve our business and encourage others to share ideas

WHAT WE OFFER

• Diversity and Inclusion
  • We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment.
• Flexible Working
  • As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity.
• Learning and Development
  • At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals.
• Other Benefits
  • We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits.

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online. Early applications are encouraged as we reserve the right to appoint at any point.