At a Glance
- Tasks: Be the friendly face of our Front of House team, ensuring guests have an amazing experience.
- Company: Join Vertus Residential Management, a dynamic and inclusive workplace.
- Benefits: Enjoy a competitive salary, flexible working options, and great health benefits.
- Other info: Opportunities for growth and learning in a supportive environment.
- Why this job: Make a real difference in guest experiences while developing your skills in hospitality.
- Qualifications: Customer service experience is a must; hotel or reception background preferred.
The predicted salary is between 34386 - 34386 £ per year.
Department: Vertus ______________ Company: Vertus Residential Management Limited ______________ Reporting to: Day Duty Manager ______________
JOB SUMMARY
We are recruiting a Day Host to join our dynamic Front of House team.
This full-time role will work 8-hour shifts in a pattern of 5 out of 7, including weekends.
Shift pattern will vary between early (7.30am-3.30pm), middle (changing between 10.00am-6.00pm, 11.00am-7.00pm, 12.00pm-8.00pm), and late (2.30pm-10.30pm).
Reporting directly to the Duty Manager, you will ensure that guests have the best experience and consistently deliver the highest levels of customer service.
Please note, this role requires long periods of standing.
Annual Salary: £34,386 Working Hours: 37.5 hours per week, 8-hour shifts, 5 out of 7 days across Monday - Sunday Closing date: 22nd July 2026
- MAIN RESPONSIBILITIES
- Look after our guests, which may include check in/check out, handling billing, making sure guest accounts and data are correct, and dealing with any requests and enquiries.
- Take ownership of the lobby space and ensure everyone who walks in through the doors feels welcome.
- Familiarise yourself with all room types to better assist guests.
- Get to know the neighbourhood and give guests recommendations of the best places to visit.
- Efficiently handle feedback or complaints, ensuring swift resolutions together with Duty Manager.
- Maintain ongoing communication with guests during their stay and ensure their post-stay needs are met.
- Work across both buildings as assigned.
- Ensure the cleanliness and orderliness of public areas such as the Front Desk, co-working spaces, roof terraces, and event spaces.
- Promote and upsell aparthotel facilities and services where possible. Handle reservations, emails, and phone inquiries efficiently.
- Support Duty Managers with any tasks, remaining flexible with shift schedules.
- Communicate with housekeeping and maintenance team throughout your shift to resolve any issues and requests.
- Take over responsibilities from the outgoing Host, addressing any unresolved issues and ensuring continuity in service.
- Keep the Host Log informative, ensuring follow-up tasks are clearly outlined for the next shift.
- Adhere to GDPR guidelines, ensuring the protection and confidentiality of guest data.
PERSON SPECIFICATION
- At least 1 year’s experience in a customer-facing role is required.
- Previous experience in reception roles within the hotel/aparthotel/serviced apartments/student accommodation industry required.
- Previous experience using any property management system (PMS) such as Opera or Mews is preferred.
- Excellent communication and interpersonal skills displaying understanding of guests’ needs.
- Have a positive, can-do, approach to the role.
- Good level of computer literacy using Microsoft Word, Excel and Outlook.
- High standard of written and spoken English, additional language skills are of benefit.
- Flexibility and adaptability, energy and enthusiasm.
- Problem solving, well organised and ability to work well under pressure.
- HEALTH SAFETY AND WELFARE RESPONSIBILITIES
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect.
Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.
ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES
Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy.
It is imperative that all staff members understand and adopt this strategy into their respective roles.
This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.
QUALITY MANAGEMENT RESPONSIBILITIES
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies.
Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.
- COMPANY VALUES
- Commit to Excellence
- Act with integrity and deliver high performance
- Put our customers at the heart of what we do
- Resolve issues by providing high quality solutions
- Foster Collaboration
- Find opportunities to collaborate with others across the business to achieve shared goals
- Encourage inclusive networks and treat others with respect and fairness
- Use knowledge to work effectively with suppliers / contractors to meet shared goals
- Encourage Engagement
- Confident in making decisions appropriate to the role
- Learn from mistakes and listen to constructive feedback to improve performance
- Prioritise safety and actively support community, wellbeing and sustainability programmes
- Take Ownership
- Take pride in delivering high quality service which exceeds expectations
- Committed to opportunities for self-development
- Take responsibility for my own performance and look for ways to improve
- Embrace Innovation
- Embrace change and innovation
- Proactively suggest ways to improve our business and encourage others to share ideas
- See new challenges as opportunities to deliver effective change
WHAT WE OFFER
Diversity and Inclusion
We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential.
We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction.
We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.
Flexible Working
As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity.
Therefore, we are open to consider flexible working arrangements, both temporary or permanent.
Learning and Development
At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals.
We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning.
We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related.
We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.
Other Benefits
We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind.
From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.
If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.
Early applications are encouraged as we reserve the right to appoint at any point.
Day Host employer: Canary Wharf
Vertus Residential Management Limited is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and development. With a commitment to diversity and inclusion, flexible working arrangements, and extensive learning opportunities, employees are empowered to grow their skills and advance their careers in the dynamic environment of Canary Wharf. The comprehensive benefits package, including health perks and generous leave options, ensures that every team member feels valued and supported.
StudySmarter Expert Advice🤫
We think this is how you could land Day Host
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Canary Wharf. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Canary Wharf
Don't be shy about reaching out to Canary Wharf directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Day Host
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Canary Wharf and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Canary Wharf
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
