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- Tasks: Lead the accounts function for a growing residential portfolio and manage a team of accounts assistants.
- Company: Join Canary Wharf Limited, a dynamic company focused on innovation and collaboration.
- Benefits: Enjoy a competitive salary, flexible working, health benefits, and extensive learning opportunities.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Make a real impact in finance while developing your skills in a supportive environment.
- Qualifications: Experience in managing teams and residential property accounts is essential.
The predicted salary is between 60000 - 65000 £ per year.
Department: Accounts
Company: Canary Wharf Limited
Reporting to: Financial Controller - Build to Rent
JOB SUMMARY
We are seeking an experienced Accounts/Finance Manager to lead and oversee the day to day accounts function for a large and expanding, operational residential portfolio. The role has end to end responsibility for the accuracy and timeliness of tenant billing, income control and ledger management across c.1,700 active tenancies, supported by a team of three accounts assistants. The Accounts Manager ensures all monthly billing cycles are delivered accurately, bank accounts are fully reconciled, and tenant balances, deposits and reservation fees are appropriately managed. The role acts as the primary finance interface with leasing and tenancy progression teams, maintaining strong horizontal relationships to support lettings, tenancy changes and issue resolution. It also has ownership of arrears oversight, intercompany recharges, and payment platforms such as Stripe, alongside supporting system changes and ensuring compliance with evolving regulatory requirements, including the Renters Rights Act. This is a key operational finance role within our Build to Rent business, combining people management, process ownership and cross functional collaboration to support a growing residential portfolio.
MAIN RESPONSIBILITIES
- Own the integrity of the property management and finance system, ensuring tenant billing and cash data is accurate, complete and fit for purpose across the BTR portfolio.
- Lead and manage a team of three accounts assistants, setting clear priorities, overseeing workload and ensuring all monthly, weekly and daily processes are delivered accurately and to deadlines.
- Take overall responsibility for the end to end monthly billing cycle for residential tenants, including rent, deposits, reservation fees and ad hoc charges.
- Maintain oversight of tenant cash allocation, deposits and reservation fees, ensuring balances are correctly reflected on tenant ledgers and refunds or movements are processed appropriately.
- Act as the primary finance contact for leasing, tenancy progression and property management teams, providing timely support and resolution of billing, tenancy and ledger queries.
- Manage arrears monitoring and debtor control processes, including direct debit administration and escalation where required.
- Ensure all bank accounts are fully and accurately reconciled, with timely identification and resolution of reconciling items.
- Support and lead operational finance improvements, including system enhancements, process streamlining, payment platform management (e.g. Stripe) and implementation of regulatory or legislative changes, including Renters Reform compliance.
PERSON SPECIFICATION
- Proven experience managing a small team, with clear accountability for delivery and standards (essential).
- Background in residential property accounts, with experience of tenant billing, cash allocation and arrears management (essential).
- Experience using Yardi or a similar property management system (highly beneficial but not essential).
- Demonstrated ability to take ownership of a high volume, deadline driven operational finance function.
- Strong organisational and communication skills, with the ability to work effectively across leasing, tenancy progression and operational teams.
- Strong Excel skills with confidence handling reconciliations and control reports.
HEALTH SAFETY AND WELFARE RESPONSIBILITIES
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect.
ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES
Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.
QUALITY MANAGEMENT RESPONSIBILITIES
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.
COMPANY VALUES
- Commit to Excellence: Act with integrity and deliver high performance. Put our customers at the heart of what we do. Resolve issues by providing high quality solutions.
- Foster Collaboration: Find opportunities to collaborate with others across the business to achieve shared goals. Encourage inclusive networks and treat others with respect and fairness. Use knowledge to work effectively with suppliers / contractors to meet shared goals.
- Encourage Engagement: Confident in making decisions appropriate to the role. Learn from mistakes and listen to constructive feedback to improve performance. Prioritise safety and actively support community, wellbeing and sustainability programmes.
- Take Ownership: Take pride in delivering high quality service which exceeds expectations. Committed to opportunities for self-development. Take responsibility for my own performance and look for ways to improve.
- Embrace Innovation: Embrace change and innovation. Proactively suggest ways to improve our business and encourage others to share ideas. See new challenges as opportunities to deliver effective change.
WHAT WE OFFER
- Diversity and Inclusion: We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential.
- Flexible Working: As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity.
- Learning and Development: At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals.
- Other Benefits: We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind.
If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online. Early applications are encouraged as we reserve the right to appoint at any point.
BTR Accounts Manager (FTC) employer: Canary Wharf
Contact Detail:
Canary Wharf Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BTR Accounts Manager (FTC)
✨Tip Number 1
Network like a pro! Reach out to your connections in the property and finance sectors. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to tenant management and financial oversight. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Focus on articulating your experience in managing accounts and leading teams. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace BTR Accounts Manager (FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the BTR Accounts Manager role. Highlight your experience in managing accounts, tenant billing, and team leadership. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific experiences that relate to the responsibilities listed in the job description.
Showcase Your Team Management Skills: Since this role involves leading a team of accounts assistants, be sure to highlight any relevant management experience. We love seeing examples of how you've motivated and guided your team to success!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who follow our process!
How to prepare for a job interview at Canary Wharf
✨Know Your Numbers
As an Accounts Manager, you'll need to demonstrate your financial acumen. Brush up on key metrics related to tenant billing, cash allocation, and arrears management. Be ready to discuss how you've successfully managed these areas in the past.
✨Showcase Team Leadership
This role involves managing a team of accounts assistants, so be prepared to share examples of your leadership style. Talk about how you set priorities, oversee workloads, and ensure deadlines are met. Highlight any successful team projects or improvements you've implemented.
✨Understand the Systems
Familiarise yourself with property management systems like Yardi, even if you haven't used it before. Research how these systems work and be ready to discuss how you would leverage technology to improve processes and compliance, especially regarding the Renters Rights Act.
✨Communicate Effectively
Strong communication skills are essential for this role. Prepare to discuss how you've collaborated with other teams, such as leasing and tenancy progression. Think of specific instances where your communication helped resolve issues or improved processes.