Yardi Analyst

We are seeking a highly motivated and organised individual to join our Product team as a Senior Yardi Analyst. In this role, you will be responsible for providing configuration, development, training and support on our Yardi Platform across the organisation. This will encompass a suite of Yardi modules covering Commercial, Residential, Construction and Leasing. There will be engagement with our currently out-sourced Yardi support on the management of support tickets. The ideal candidate will have strong attention to detail, excellent communication and organisational skills, be adaptable, motivated to develop, and have previous Yardi experience. Salary circa £70,000 per annum.

• Analyse business requirements and processes to decide how they can be implemented or improved within the Yardi Voyager system. Understand and establish business requirements onto the Product team backlog for system improvements.
• Lead support and configuration of Yardi for the requirements of the organisation. Maintain security and access framework in the Yardi Platform, including but not limited to user security, permissions and menus.
• Manage the Level 1 support model (currently outsourced), which involves reviewing escalated tickets and queries that come from the Yardi helpdesk. Oversee internal helpdesk ticketing system for tasks managed and administered by Yardi Product team.
• Provide aid and troubleshooting support to end users of the Yardi Voyager system. This may involve resolving user issues, answering inquiries, and supplying guidance on system functionality. Additionally, you may conduct training sessions or create documentation to educate users on how to effectively use the system.
• Develop and document Yardi product team procedures. Provide assistance with maintenance and enhancement requests of the Yardi Platform.
• Develop, setup and test reports requests and assist with issue analysis, as needed.
• Review system upgrades, system testing, regression testing and rollout.
• Assist with troubleshooting technical and operational issues.
• Stay up-to-date on new features and updates to the Yardi suite of products.
• Collaborate with cross-functional teams to ensure the smooth operation of the Yardi Platform and integration with other platforms.
• Attend all relevant calls with Yardi to ensure continuous good working relationships and flagging risks and issues as early as possible.
• Support the Product team in championing best practice and overall positive user experience of Yardi.
• Other administrative tasks and special projects as assigned.

• 3+ years of experience in a similar role in the Real Estate industry.
• Extensive knowledge of Yardi Voyager Core is essential.
• Experience working with the Yardi Residential products.
• Experience of system implementation, upgrades and onboarding.
• Knowledge of Yardi reporting tools and custom tables.
• Strong understanding of SQL.
• Strong attention to detail and accuracy.
• Excellent customer service, stakeholder engagement, communication and interpersonal skills.
• Ability to prioritise tasks and manage time effectively in a fast-paced environment.
• Proactive problem-solving skills and ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite, especially Excel and Word.
• Experience with out-source providers is desirable.

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect.

Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.

In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.

• Commit to Excellence: Act with integrity and deliver high performance. Put our customers at the heart of what we do. Resolve issues by providing high quality solutions.
• Foster Collaboration: Find opportunities to collaborate with others across the business to achieve shared goals. Encourage inclusive networks and treat others with respect and fairness. Use knowledge to work effectively with suppliers / contractors to meet shared goals.
• Encourage Engagement: Confident in making decisions appropriate to the role. Learn from mistakes and listen to constructive feedback to improve performance. Prioritise safety and actively support community, wellbeing and sustainability programmes.
• Take Ownership: Take pride in delivering high quality service which exceeds expectations. Committed to opportunities for self-development. Take responsibility for my own performance and look for ways to improve.
• Embrace Innovation: Embrace change and innovation. Proactively suggest ways to improve our business and encourage others to share ideas. See new challenges as opportunities to deliver effective change.

• Diversity and Inclusion: We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential.
• Flexible Working: As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity.
• Learning and Development: At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals.
• Other Benefits: We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind.