Working Supervisor - Engineering Supervisor

Working Hours: 08:30-17:30, Monday to Friday

Reporting To: Residential Building Manager - Southbank Place

Annual Salary: £60,000

Reporting to the Residential Building Manager, the Engineering Supervisor leads the site-based engineers and hard-services contractors to ensure the operation, maintenance, and statutory compliance of all M&E and life-safety systems across the four Southbank Place residential buildings. The role owns day-to-day technical delivery (PPM, reactive works, certifications, records) and life-safety readiness, while partnering with the Front of House Manager and wider estate/commercial teams to minimise resident impact and maintain a premium environment. Material risks, service impacts, and budget variances are escalated to the Residential Building Manager; the Operations Manager is engaged on high-risk or strategic items as directed by the Residential Building Manager.

Building Services and Technical Oversight

• Manage the day-to-day performance, servicing, and testing of all building M&E, HVAC, lighting, life safety, access control, water systems, and critical infrastructure.
• Respond promptly to plant alarms, system failures, and performance issues to minimise downtime and maintain resident comfort.
• Maintain accurate engineering logs, asset registers, and compliance documentation across all buildings.

Compliance and Health & Safety

• Ensure full legislative and regulatory compliance in areas including but not limited to fire safety systems, water hygiene, electrical safety, pressure systems, lift safety, and HVAC.
• Maintain accurate compliance records, certification schedules, and digital audit trails.
• Support the delivery of site-wide risk assessments, including Fire Risk Assessments and Water Risk Assessments, and lead the implementation of remedial actions, updating the Residential Building Manager on progress.

Contractor Management

• Oversee all hard services contractors including M&E providers, lift engineers, fire alarm and sprinkler contractors, access control, BMS, and others.
• Manage performance, escalate defects or non-compliance, and ensure contracts are delivering in line with agreed SLAs and KPIs.
• Support procurement activity and contribute to contractor tenders and performance reviews, in coordination with the Residential Building Manager.

Reactive and Planned Maintenance

• Manage a live system of PPMs, statutory checks, and reactive maintenance across all residential buildings.
• Lead or support root cause analysis following critical failures and implement preventative actions; report outcomes to the Residential Building Manager.
• Line manages the site-based engineers, ensuring safe working practices, training compliance, and professional development.
• Conduct regular 1:1s, toolbox talks, and performance appraisals.
• Build a culture of safety, responsibility, and continuous improvement within the engineering team.
• Provide mentoring and hands-on support where technical guidance is required, ensuring alignment with direction from the Residential Building Manager.

Capital Projects and Lifecycle Works

• Support the delivery of capital maintenance projects and infrastructure improvements across the buildings.
• Advise on plant lifecycle, replacement planning, and technical specification development.
• Liaise with project consultants, contractors, and wider stakeholders to ensure smooth delivery, keeping the Residential Building Manager informed.

Energy and Sustainability

• Work closely with CWG and building consultants to monitor and improve plant efficiency, reduce energy consumption and align with sustainability targets.
• Identify and implement technical interventions to improve building environmental performance.
• Monitor energy and utility usage and recommend improvements to reduce wastage; provide regular updates to the Residential Building Manager.
• Support the Residential Building Manager and Front of House Manager with engineering insight and action where required.
• Support the delivery of major resident communication where plant or service interruptions are involved.
• Attend and contribute to all relevant operational, H&S, and mobilisation meetings led by the Residential Building Manager.

Retail and Commercial Support

• Provide M&E and compliance oversight for the retail/commercial units located within the residential buildings.
• Ensure commercial occupiers are supported on building infrastructure, emergency systems, and statutory responsibilities.
• Act as a liaison point for technical queries and planned works coordination, escalating to the Residential Building Manager where appropriate.
• Provide direct cover or escalation support for the Building Manager and Front of House Manager during periods of absence or unavailability.
• Participate in the on-call rota for engineering emergencies and urgent building issues.
• Carry out other reasonable duties as instructed and directed by the Residential Building Manager (and Operations Manager where required).

Qualifications and Experience

• Apprenticeship or higher qualification in mechanical/electrical engineering or building services.
• Health & Safety qualifications (IOSH, SSSTS, or NEBOSH) preferred.
• Minimum 5 years experience managing engineering or hard-services delivery in high-end residential or mixed-use environments.
• Proven ability to lead in-house teams and external contractors, maintaining compliance and service excellence.
• Strong working knowledge of statutory systems (L8, EICR, SFG20, LOLER, PUWER, building regulations).
• Experience using CAFM systems and reactive maintenance systems, such as Yardi Maintenance IQ or RiskWise.
• Technically credible, safety-focused leader with strong problem-solving skills.
• Committed to high standards, professional growth, and continuous improvement.

Health, Safety and Welfare Responsibilities

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.

Quality Management Responsibilities

In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.

Act with integrity and deliver high performance. Resolve issues by providing high quality solutions. Encourage inclusive networks and treat others with respect and fairness. Use knowledge to work effectively with suppliers/contractors to meet shared goals. Learn from mistakes and listen to constructive feedback to improve performance. Prioritise safety and actively support community, wellbeing and sustainability programmes. Take pride in delivering high quality service which exceeds expectations. Take responsibility for my own performance and look for ways to improve.

Diversity and Inclusion

We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction.

Flexible Working

As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.

At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.