Tenant Services Supervisor

To supervise and manage Tenant Services contracts, maintenance programmes, and maintenance staff within the supervisors assigned contracts. To manage tenants’ extra works, to produce maintenance contract reports and manage compliance documentation. Monday to Friday, 40 hours per week. Salary £61,881 per annum.

MAIN RESPONSIBILITIES

• To supervise the activities of the tenants’ planned maintenance contracts and to ensure that the planned preventative maintenance tasks are carried out to the required quality standards.
• To ensure that any identified faults are reported to the tenant and with their permission, carry out repairs, adjustments and other maintenance works as appropriate.
• To manage tenants’ extra works/projects, and identify new opportunities for CWFM.
• To produce tenant routine maintenance/contract reports as required.
• To attend tenant maintenance contract review meetings.
• Ensure that all equipment that is under contract to CWFM to maintain is identified on a computerised system and a planned schedule of works is given to the tenant on a regular basis. In addition to this they should also get regular updates of outside providers scheduled works.
• To assist in the preparation, implementation, and “Concept input” of the planned maintenance schedules for the required maintenance of all plant and equipment and to monitor accordingly within the tenants’ areas. Formulate the relevant Risk Assessments and COSHH Assessments applicable to the maintenance work including third party suppliers’ H&S documentation.
• To monitor and supervise maintenance/engineering activities within the various tenant demise.
• To assist with the inspection and testing of the tenants’ fire and life safety systems, fire risk assessments, water treatment regimes and ensure they are complying with the latest governing legislation.
• To prepare schedules of all defects on plant, services, building structure etc. and to progress the necessary remedial action in liaison with the building management. In addition to this, prepare dilapidation reports/surveys before and after tenants move in or out of their demise.
• To be thoroughly familiar and comply with the Canary Wharf Group plc and Tenants 'Health & Safety' policy and procedures and to assist the Building Services Manager with the requirements in such respects.
• To ensure that all relevant parties (tenants, Building Manager, Building Services Manager, Security etc.) are informed of any necessary close down or testing of plant, fire and life safety systems or other events which will affect the operation of their area and/or the building.
• Progress recommendations on service and maintenance matters in order to ensure that tenants gain maximum benefit from the building facilities and that they experience minimum disruption. Ensure that the tenants are kept up to date with any issues with critical services in the buildings and outside providers.
• To be responsibly available outside normal working hours to cover for emergency situations.
• To organise and make easily accessible all service manuals, drawings, certificates and other documentation/records etc. relating to the tenants’ equipment and systems.
• To ensure the accurate and timely completion of staff time/task sheets in accordance with procedures.
• To prepare monthly and quarterly accounts for tenant invoicing.
• To carry out other reasonable duties as requested by the Senior Manager, Tenant and MadeFor Services.

PERSON SPECIFICATION

• The post holder must possess a City & Guilds or NVQ Level 3 minimum in either Mechanical or Electrical Engineering.
• FM qualifications (BIFM/ degree) would be highly desirable.
• Experience of electrical, mechanical and HVAC systems within a large complex is essential together with a flexible, innovative and hands-on approach.
• The incumbent must have the ability to motivate staff, communicate at all levels and cope with stressful situations.
• The incumbent must have an appreciation of the importance of customer service and how this is applied in the context of Canary Wharf.
• The incumbent must have a flexible and willing approach to work, be a team player that is able to work under pressure, be capable of working on their own initiative and be self-motivated.
• Excellent verbal and written communication skills is essential together with a good working knowledge of MS Office.
• Knowledge of the following areas is essential. If required, training will be provided within six months of commencement of employment as Engineering Supervisor.
• Key Manager Programme Modules
• IOSH Managing Safely
• C&G Water Treatment
• Relevant Emergency Procedures
• Insurance Impairment Procedures

HEALTH SAFETY AND WELFARE RESPONSIBILITIES

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.

ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES

Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.

QUALITY MANAGEMENT RESPONSIBILITIES

In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.

COMPANY VALUES

• Commit to Excellence: Act with integrity and deliver high performance; Put our customers at the heart of what we do; Resolve issues by providing high quality solutions.
• Foster Collaboration: Find opportunities to collaborate with others across the business to achieve shared goals; Encourage inclusive networks and treat others with respect and fairness; Use knowledge to work effectively with suppliers / contractors to meet shared goals.
• Encourage Engagement: Confident in making decisions appropriate to the role; Learn from mistakes and listen to constructive feedback to improve performance; Prioritise safety and actively support community, wellbeing and sustainability programmes.
• Take Ownership: Take pride in delivering high quality service which exceeds expectations; Committed to opportunities for self-development; Take responsibility for my own performance and look for ways to improve.
• Embrace Innovation: Embrace change and innovation; Proactively suggest ways to improve our business and encourage others to share ideas; See new challenges as opportunities to deliver effective change.

WHAT WE OFFER

• Diversity and Inclusion: We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.
• Flexible Working: As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.
• Learning and Development: At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.
• Other Benefits: We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online. Early applications are encouraged as we reserve the right to appoint at any point.