At a Glance
- Tasks: Help residents find their dream homes while providing top-notch customer service.
- Company: Join Vertus Residential Management, a leader in the property management sector at Canary Wharf.
- Benefits: Enjoy flexible working, generous perks, and opportunities for personal development.
- Other info: Embrace a culture of diversity and inclusion while achieving your career goals.
- Why this job: Be part of a dynamic team that values innovation and community impact.
- Qualifications: ARLA Level 3 qualification and 2 years of property experience required.
The predicted salary is between 24000 - 42000 £ per year.
Join to apply for the Senior Leasing Consultant role at Canary Wharf Group
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Join to apply for the Senior Leasing Consultant role at Canary Wharf Group
Department: Vertus
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Company: Vertus Residential Management Limited
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Reporting to: Associate - Leasing
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Job Summary
Vertus are looking to recruit a Senior Leasing Consultant to join our Leasing Team. Reporting directly to the Leasing Manager, you will ensure that residents (tenants) have the best rental experience and consistently deliver the highest levels of customer service, becoming a Vertus brand ambassador.
Annual Salary: £30,000 basic plus commission, OTE £55K+
Closing Date: 03 August 2025
Main Responsibilities
MAIN RESPONSIBILITIES:
- Responding to website, email, and telephone enquiries in a timely manner
- Qualifying leads, ensuring the applicant has the Right to Rent
- Capturing source of enquiries
- Keeping the CRM up to date with relevant information
- Matching prospective residents to available properties
- Ensuring apartments are well presented before viewing
- Booking viewings
- Conducting call outs
- Conducting viewings
- Obtaining feedback
- Negotiating offers
- Advising prospective residents of customer Journey and requirements
- Passing applicants over to the Tenancy Progression team with full information
- Assisting with progress of tenancy progression where necessary
- Conducting Right to Rent on prospective residents
- Complying with GDPR requirements
- Attending events such as Mall Pop Ups
- Ensuring KPI’s are consistently met
- Liaising with Third Party agents on the unit availability and portal material
- Reporting weekly KPI’s to the Leasing manager
- Reporting team KPI’s, weekly and monthly to the Leasing Manager
- Weekly team audit of Hubspot (Status change for successful deals, Offer received status to current resident)
- To carry out other reasonable duties as instructed and directed as required
All staff are required to follow the CWG Environmental Policies for minimisation of waste and effective energy management as defined in the CWG Environmental Manual and associated documents.
Health And Safety / Responsibilities
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules & Procedures and the Health Safety & Welfare Manual.
PERSON SPECIFICATION
- Level 3 ARLA qualification is essential
- 2 years\' property experience
- Friendly telephone manner
- Proven track record of meeting KPI’s
- An understanding of the Build to Rent market
- Self-motivated
- Target driven
- Works well under pressure
- Team player
- Exceptional Customer Service
- Strong customer focus, high accuracy, good attention to detail with excellent organisational and prioritisation skills. Strong written and verbal communication skills.
- An honest and trustworthy individual with an exemplary track record
- The incumbent must have an appreciation of the importance of customer service and how this is applied in the context of Canary Wharf
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.
Environmental, Social & Governance (esg) Responsibilities
Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.
Quality Management Responsibilities
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it\'s vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.
Company Values
Commit to Excellence
- Act with integrity and deliver high performance
- Put our customers at the heart of what we do
- Resolve issues by providing high quality solutions
- Find opportunities to collaborate with others across the business to achieve shared goals
- Encourage inclusive networks and treat others with respect and fairness
- Use knowledge to work effectively with suppliers / contractors to meet shared goals
- Confident in making decisions appropriate to the role
- Learn from mistakes and listen to constructive feedback to improve performance
- Prioritise safety and actively support community, wellbeing and sustainability programmes
- Take pride in delivering high quality service which exceeds expectations
- Committed to opportunities for self-development
- Take responsibility for my own performance and look for ways to improve
- Embrace change and innovation
- Proactively suggest ways to improve our business and encourage others to share ideas
- See new challenges as opportunities to deliver effective change
Diversity and Inclusion
We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.
Flexible Working
As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity. Therefore, we are open to consider flexible working arrangements, both temporary or permanent.
Learning and Development
At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.
Other Benefits
We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits, all designed with our employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows our employees to choose the benefits that suit them and their individual needs.
If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.
Early applications are encouraged as we reserve the right to appoint at any point.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Sales and Management
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#J-18808-LjbffrSenior Leasing Consultant in London employer: Canary Wharf Group
At Vertus Residential Management Limited, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Canary Wharf. Our commitment to employee growth is evident through extensive learning and development opportunities, flexible working arrangements, and a comprehensive benefits package designed to support your wellbeing. Join us to be part of a diverse team that values collaboration, innovation, and excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Leasing Consultant in London
✨Tip Number 1
Familiarise yourself with the Build to Rent market. Understanding current trends and challenges in this sector will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the property management field. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals for the Senior Leasing Consultant position.
✨Tip Number 3
Prepare to discuss your experience with KPIs and customer service. Be ready to share specific examples of how you've met targets and improved customer satisfaction in previous roles, as these are crucial for this position.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage multiple tasks effectively. The role requires keeping track of various enquiries and viewings, so demonstrating your ability to prioritise will set you apart.
We think you need these skills to ace Senior Leasing Consultant in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in property management and customer service. Emphasise any achievements related to meeting KPIs and your understanding of the Build to Rent market.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your ability to work under pressure. Mention specific examples from your past roles that demonstrate your skills and how they align with the responsibilities of the Senior Leasing Consultant position.
Highlight Relevant Qualifications:Clearly state your Level 3 ARLA qualification and any other relevant certifications. This will show that you meet the essential requirements for the role and are committed to professional development.
Showcase Your Communication Skills:Since strong written and verbal communication skills are crucial for this role, ensure your application is free of errors and clearly conveys your message. Use a friendly yet professional tone to reflect the customer-focused nature of the job.
How to prepare for a job interview at Canary Wharf Group
✨Know Your Stuff
Make sure you have a solid understanding of the property market, especially the Build to Rent sector. Familiarise yourself with current trends and challenges in the industry, as this will show your potential employer that you're genuinely interested and knowledgeable.
✨Showcase Your Customer Service Skills
As a Senior Leasing Consultant, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for clients. This will demonstrate your commitment to providing a top-notch rental experience.
✨Be Ready to Discuss KPIs
Since meeting KPIs is crucial for this role, be prepared to discuss how you've successfully met or exceeded targets in previous positions. Use specific metrics to illustrate your achievements and how they contributed to your team's success.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the company aligns with your values and career goals.
