Security Officer

Department: Security

Company: Canary Wharf Management Limited

Reporting to: Security Manager - Operations

JOB SUMMARY

Canary Wharf is a vibrant 24/7 city, seamlessly blending living, working, and thriving. Boasting over 300 shops, bars, and restaurants, coupled with excellent transport links, it’s a dynamic community hub. The Security Team at Canary Wharf Group is the backbone, ensuring the safety and security of the estate, whilst prioritising the well-being of our community, customers, visitors, and property. Focus goes beyond just maintaining safety; it extends to creating an environment where everyone feels secure and cared for.

Starting Salary for this position: £40,278

Shift: 4 on 4 off

Closing Date: 24th March 2026

MAIN RESPONSIBILITIES

• To provide courteous, professional, and engaging customer service with a strong focus on the well-being and safety of all visitors to the Canary Wharf Estate, including workers, residents, families, and children.
• To maintain a thorough knowledge of the Canary Wharf Estate, including offices, retail malls and restaurants, and provide routine information, advice, guidance, and directions to members of the public.
• To react to any situation with the ability to remain calm, make decisions under pressure, and take the necessary action while ensuring the wellbeing and safety of everyone involved. Communicate effectively and empathetically in all situations.
• To confidently use your personal radio to communicate relevant information quickly and positively to the wider security team, fostering a collaborative and supportive atmosphere.
• To demonstrate care and compassion when assisting, especially in situations requiring first aid, prioritising the health, well-being, and safety of those in need.
• To handle difficult situations, including safeguarding intoxicated or vulnerable individuals, with a focus on ensuring their safety and promoting a secure environment.
• To be familiar with physical layout, tenant occupation, key personnel, building routines and all security-related systems/equipment.
• To carry out specific duties for designated areas such as patrolling, securing premises, fire checks/inspections, access control and traffic management.
• To follow procedures and instructions for the general safety, security, and upkeep of the Estate, with a focus on loss prevention by accident, theft, waste, or neglect.
• To manage and control vehicular traffic at the access points to the Estate, in recognition of the national threat level.
• To comply with the Security Department Instructions and Procedures, and to maintain and implement emergency procedures, logs, and records.
• To assist with the general good housekeeping of the Estate or specific area and ensure working areas are kept clean, tidy and all refuse and waste materials removed.
• To identify and take immediate remedial action in the event of a public safety hazard.

PERSON SPECIFICATION

We provide our Security Officers with a full and structured training process including SIA licencing, Physical Intervention, IED Awareness, Customer Service and First Aid, and more. Applicants should be:

• Demonstrates a commitment to providing high-quality customer service, with a proven track record in this field or recent experience in security.
• Naturally inquisitive and alert, with a keen attention to detail regarding one’s surroundings.
• Exhibits composure and the ability to remain calm under pressure.
• Confident communication skills with a strong interpersonal aptitude.
• Displays courtesy, professionalism, and diplomacy when delivering customer service.
• Capable of working both independently and collaboratively with colleagues.
• Possess proficient written and spoken English skills.
• Willing to work indoors and outdoors, in diverse weather conditions, and able to complete shift work.
• Able to assume responsibilities in the absence of the Security Supervisor or undertake other reasonable duties as necessary.
• Provide a verifiable 5-year work history and can account for any gaps in employment.
• Maintains honesty and free of criminal convictions (subject to the Rehabilitation of Offenders Act 1974).

HEALTH SAFETY AND WELFARE RESPONSIBILITIES

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.

ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES

Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.

QUALITY MANAGEMENT RESPONSIBILITIES

In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.

COMPANY VALUES

• Commit to Excellence - Act with integrity and deliver high performance; Put our customers at the heart of what we do; Resolve issues by providing high quality solutions.
• Foster Collaboration - Find opportunities to collaborate with others across the business to achieve shared goals; Encourage inclusive networks and treat others with respect and fairness; Use knowledge to work effectively with suppliers / contractors to meet shared goals.
• Encourage Engagement - Confident in making decisions appropriate to the role; Learn from mistakes and listen to constructive feedback to improve performance; Prioritise safety and actively support community, wellbeing and sustainability programmes.
• Take Ownership - Take pride in delivering high quality service which exceeds expectations; Committed to opportunities for self-development; Take responsibility for my own performance and look for ways to improve.
• Embrace Innovation - Embrace change and innovation; Proactively suggest ways to improve our business and encourage others to share ideas; See new challenges as opportunities to deliver effective change.

WHAT WE OFFER

Diversity and Inclusion - We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

Flexible Working - As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their