Department: Vertus
Company: Vertus Residential Management Limited
Reporting to: Associate Director - Leasing
Job Summary
Vertus is looking to recruit an FTC Residential Compliance Manager to join our team, reporting directly to the Associate Director Leasing for 6 months. The Residential Lettings Compliance Manager is responsible for ensuring that all lettings operations across the Vertus portfolio are fully compliant with current legislation, regulatory requirements, and internal policies.
This role will oversee compliance across the full tenancy lifecycle, from pre-letting and referencing through to occupation and renewal, ensuring consistent, auditable, and best-in‑class processes in line with Build to Rent standards.
Salary: Circa £47,000 pro rata
Closing date: 16th June 2026
FTC: 6 months
Main Responsibilities
Regulatory Compliance & Governance
- Ensure full compliance with UK lettings legislation including Tenant Fees Act, Renters' Rights legislation, Right to Rent checks, Deposit protection regulations, AML and sanctions checks.
- Act as the subject matter expert on lettings compliance, advising operational teams.
- Maintain up‑to‑date knowledge of legislative changes and implement required process updates.
- Develop, implement and maintain compliance policies, SOPs and checklists.
Tenancy Lifecycle Oversight
- Marketing and pre‑let compliance.
- Referencing and affordability checks.
- Offer and tenancy agreement execution.
- Move‑in documentation and checks.
- Ensure consistent documentation standards and audit‑ready records across all buildings.
- Review tenancy agreements and ensure alignment with current legal requirements and company standards.
Audits & Risk Management
- Design and deliver regular internal audits across lettings functions and buildings.
- Identify compliance gaps, risks or inconsistencies and implement corrective actions.
- Maintain a centralised compliance audit trail and reporting framework.
- Support external audits and legal queries where required.
Systems & Data Integrity
- Ensure lettings compliance processes are embedded within key systems (e.g. Yardi or CRM tools).
- Oversee data accuracy relating to tenancy records, documentation and compliance checks.
- Work with teams to improve reporting, tracking and automation of compliance processes.
Training & Stakeholder Engagement
- Deliver training to lettings, tenancy and operational teams on compliance requirements.
- Act as a point of escalation for complex compliance queries.
- Work closely with lettings teams, tenancy management, legal advisors and property operations teams.
- Promote a culture of compliance and accountability across the portfolio.
Person Specification
Essential
- An honest and trustworthy individual with an exemplary track record.
- Appreciation of the importance of customer service and how this is applied in the context of Canary Wharf.
- Excellent communication and customer service skills.
- Strong knowledge of UK residential lettings regulations and compliance requirements.
- Experience in Build to Rent, residential property or lettings operations.
- Proven ability to design and implement compliance frameworks and audits.
- Excellent attention to detail and organisational skills.
- Strong stakeholder management and communication skills.
Desirable
- Experience with property management systems (e.g. Yardi).
- Exposure to large‑scale residential portfolios or multi‑site operations.
- Experience implementing new legislation (e.g. Renters' Rights Act).
What We Offer
Diversity and Inclusion
We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, so everyone can reach their full potential.
Flexible Working
We recognise the positive impact flexible working can have on an individual’s wellbeing, engagement and productivity. We are open to consider flexible working arrangements, both temporary or permanent.
Learning and Development
Employees receive a wide range of support to improve their skills and achieve their career goals. Development opportunities are offered through classroom and e‑learning training, mentoring, cross‑department experience and on‑the‑job learning. We invest in staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities that are job and business related. We continually invest in developing skills and knowledge to ensure individual and company growth.
Other Benefits
We are committed to building a safe, happy and healthy community for our employees and offer a comprehensive range of benefits designed with employees and their wellbeing in mind. From generous pension and insurance plans, to health benefits, subsidised gym membership, store discounts and family leave, our benefits package allows employees to choose the benefits that suit them and their individual needs.
