Residential Building Manager

Provide overall management of the residential buildings, including oversight of all resident-facing services and standards.

Act as the lead point of contact and spokesperson for all resident-related matters, including engagement with Residents Associations and Groups.

Lead on the coordination and delivery of building services and resident engagement strategies. Working closely with the Manager - Front of House, Maintenance Team, and Manager - Operations & Facilities, ensuring full team effectiveness, clear objectives, and joined-up delivery.

Provide support and guidance to the Maintenance Teams and Manager - Front of House on technical and safety matters to help facilitate swift issue resolution.

Deliver a consistent, high-quality residential experience through proactive communication, visibility, and professional resident interactions.

Coordinate all building-wide communications, notices, newsletters and updates.

Manage and attend resident meetings, forums, and engagement sessions.

Address escalated complaints or service failures and ensure timely resolution.

Oversee the presentation, operation, and service delivery of all communal and resident-facing amenity spaces, including lounges, dining rooms, screening room, and roof terrace.

Ensure resident access policies, usage rules, and service levels are monitored and maintained.

Work with the Manager - Front of House to enhance usage and programme events or improvements.

Manage the day-to-day delivery and performance of soft service contractors, including cleaning, pest control, waste, window cleaning, and landscaping.

Undertake regular quality checks and audits of cleaning and presentation standards.

Work with the procurement and estate teams to review and tender contracts where necessary.

Maintain full compliance across noticeboards, signage, public-facing documents, and display requirements.

Ensure all incidents with potential insurance implications are reported promptly to the Insurance Department.

Progress insurance claim procedures in line with company requirements.

Keep all relevant parties fully informed of claim progress and resolution.

Provide management oversight of retail and commercial units located within the residential building, ensuring that occupiers adhere to building regulations, lease obligations, and standards of presentation.

Work collaboratively with the Manager - Operations & Facilities on any M&E, fire safety or compliance matters relating to the commercial premises.

Act as a key liaison for occupiers, supporting clear communication and coordination between commercial tenants and residential operations teams.

Support the Manager - Front of House with maintaining accurate resident data, raising purchase orders, financial administration, system upkeep, and compliance-related tasks.

Conduct 1:1s, annual appraisals and set development plans. Support recruitment and onboarding processes across the wider residential site team.

Provide cover for the Manager - Front of House and Residential Building Manager at One Park Drive when needed.

Responding to emergency situations or urgent out-of-hours matters.

Carry out other reasonable duties as instructed and directed by the Manager - Operations & Facilities (CWRML).

You will have ample experience in residential property or estate management, ideally within a high-end or mixed-use environment.

You have proven leadership experience managing multidisciplinary teams including technical and front-of-house functions.

You understand service charge administration, leasehold structures and compliance requirements.

You are confident in managing external contractors and soft service providers.

You are educated to A-Level standard (or similar) and hold a TPI qualification.

IOSH Managing Safely or an equivalent health and safety qualification is desirable.

We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential.

We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential.

At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning.

We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related.

We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth.

Canary Wharf Group (CWG) is the developer of the largest urban regeneration project in Europe. CWG develops, manages and currently owns interests in approximately 9 million square feet of mixed-use space and over 1,100 Build to Rent apartments.

CWG is the largest sustainable developer in the UK and also excels operationally as it purchases 100% electricity from renewable sources since 2012 and zero waste to landfill since 2009.

CWG has created a 24/7 city where people can live, work and thrive on the Canary Wharf estate and enjoy all the benefits: great transport links, access to green spaces and waterside living; and a wide range of amenities including an award-winning arts and events programme.

Canary Wharf’s retail offering comprises over 300 shops, including grocery stores, pharmacies, health clubs, bars and restaurants, all within 15 minutes’ walk.

The Company’s current £2bn construction activity and pipeline includes more than 500k sq ft NIA of commercial properties and over 2,300 new homes for sale and rent.