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- Tasks: Join our Facilities Management Team as a Resident Engineer, ensuring top-notch service for residents.
- Company: Vertus is dedicated to providing exceptional living experiences in East London.
- Benefits: Enjoy flexible working, learning opportunities, and a comprehensive benefits package tailored for your wellbeing.
- Why this job: Be part of a dynamic team that values innovation, collaboration, and customer satisfaction.
- Qualifications: Previous experience in building services maintenance and a basic understanding of HVAC is essential.
- Other info: We embrace diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 29000 - 42000 £ per year.
Vertus are looking to recruit a Resident Engineer to join our central Facilities Management Team. Reporting directly to the Engineering Supervisor, the Resident Engineer will ensure that residents (tenants) have the best rental experience and consistently deliver the highest levels of customer service, becoming a Vertus brand ambassador.
Annual Salary: £35,998
Working Hours: Monday - Friday, 8.30am - 5.30pm
Closing Date: 21st April 2025
Main Responsibilities:
- To identify and diagnose faults and to carry out repairs, adjustments and other maintenance works as appropriate.
- To carry out the required routine servicing, repair or adjustment of plant or machinery in accordance with the planned maintenance schedule or as tasked by the Engineering Supervisor.
- To adopt a flexible approach in respect of other skills or trades to ensure the most cost effective completion of all tasks.
- To undertake other skilled tasks in which competence has been demonstrated.
- To monitor plant as tasked and to record data using the supplied documentation.
- To achieve the highest possible standard of plant and equipment efficiency by ensuring that each task is carried out in accordance with the set requirements and instructions.
- To assist in ensuring that all working areas are kept clean and tidy and all refuse and waste materials are removed as appropriate.
- To undertake and be comfortable with physical lifting and activities in accordance with the set requirements and instructions.
- To carry out general PPMs/reactive and project related tasks as instructed.
- To complete all tasks in an efficient and timely manner.
- To maintain high standards of housekeeping throughout the floors.
- To be thoroughly familiar and comply with the Company's "Health & Safety" policy and procedures and to immediately report any hazards or infringements to the management team.
- To complete all associated paperwork daily in accordance with company procedures.
- To support with resident moves/refurbishments and general reconfigurations.
- To ensure that all residential support facilities are operational and of a high standard.
- To carry out any other reasonable duties as requested by the Vertus Management team.
Person Specification:
- Previous experience working in a modern building services maintenance environment, and able to demonstrate basic understanding of HVAC and building services is essential.
- To be competent in the use of Information Technology and have Building Management Systems experience.
- The post holder is required to be tidy and presentable at all times and demonstrate an enthusiastic and positive attitude.
- Be able to work as a team member and to communicate effectively at all levels. To be customer focused and diplomatic in their approach.
- Able to make decisions to the benefit of the business.
- Although full training will be given and all safety equipment supplied it may be essential (for some Maintenance Operators) that applicants are able to work at heights outdoors.
- The incumbent must have an appreciation of the importance of customer service and how this is applied in the context of Canary Wharf and Vertus.
Health Safety and Welfare Responsibilities:
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect.
Environmental, Social & Governance (ESG) Responsibilities:
Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles.
Quality Management Responsibilities:
In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies.
Company Values:
- Commit to Excellence
- Act with integrity and deliver high performance
- Put our customers at the heart of what we do
- Resolve issues by providing high quality solutions
- Foster Collaboration
- Encourage Engagement
- Take Ownership
- Embrace Innovation
What We Offer:
- Diversity and Inclusion
- Flexible Working
- Learning and Development
- Other Benefits
If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online. Early applications are encouraged as we reserve the right to appoint at any point.
Resident Engineer in East London employer: Canary Wharf Group
Contact Detail:
Canary Wharf Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Engineer in East London
✨Tip Number 1
Familiarise yourself with the specific building services and maintenance practices relevant to the role. Understanding HVAC systems and building management will give you an edge in discussions during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in the past. Being able to demonstrate your ability to maintain a positive resident experience is crucial for this position.
✨Tip Number 3
Network with current or former employees of Vertus, if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Be prepared to discuss your approach to health and safety in the workplace. Given the emphasis on compliance in the job description, demonstrating your understanding of these policies will show that you take this responsibility seriously.
We think you need these skills to ace Resident Engineer in East London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in building services maintenance, particularly with HVAC systems. Use specific examples that demonstrate your skills and achievements in similar roles.
Craft a Strong Cover Letter: Write a cover letter that reflects your understanding of the role and the company values. Emphasise your customer service skills and how you can contribute to providing an excellent rental experience for residents.
Showcase Relevant Skills: In your application, clearly outline your technical skills and any experience with Building Management Systems. Mention your ability to work as part of a team and your commitment to health and safety standards.
Highlight Your Enthusiasm: Convey your enthusiasm for the role and the company in your application. Discuss why you want to work at Vertus and how you align with their commitment to excellence and customer service.
How to prepare for a job interview at Canary Wharf Group
✨Show Your Customer Service Skills
As a Resident Engineer, you'll be the face of the company for residents. Be prepared to discuss your previous experiences in customer service and how you handled challenging situations. Highlight your ability to remain diplomatic and focused on customer satisfaction.
✨Demonstrate Technical Knowledge
Familiarise yourself with basic HVAC and building services concepts, as these are crucial for the role. Be ready to explain any relevant experience you have in diagnosing faults and performing maintenance tasks, showcasing your technical competence.
✨Emphasise Teamwork and Communication
The job requires effective communication and collaboration with various teams. Prepare examples of how you've successfully worked in a team environment and how you communicate with colleagues and residents alike to ensure smooth operations.
✨Understand Health & Safety Protocols
Health and safety are paramount in this role. Brush up on relevant health and safety regulations and be ready to discuss how you prioritise safety in your work. Showing that you take these responsibilities seriously will impress the interviewers.
