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- Tasks: Ensure residents have an amazing rental experience and provide top-notch customer service.
- Company: Vertus is a leading Facilities Management company focused on enhancing tenant satisfaction.
- Benefits: Enjoy a competitive salary, supportive team environment, and opportunities for growth.
- Why this job: Join a dynamic team and become a brand ambassador while making a real impact on residents' lives.
- Qualifications: No specific qualifications required; just a passion for customer service and teamwork.
- Other info: Work Monday to Friday with a focus on creating a positive living environment.
The predicted salary is between 30000 - 40000 £ per year.
Vertus are looking to recruit a Resident Engineer to join our central Facilities Management Team. Reporting directly to the Engineering Supervisor, the Resident Engineer will ensure that residents (tenants) have the best rental experience and consistently deliver the highest levels of customer service, becoming a Vertus brand ambassador.
Annual Salary: £35,998
Working Hours: Monday - Friday
Resident Engineer employer: Canary Wharf Group
Contact Detail:
Canary Wharf Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Engineer
✨Tip Number 1
Familiarise yourself with Vertus and their values. Understanding their commitment to customer service will help you align your approach during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully managed tenant relationships or resolved issues. This will showcase your ability to deliver high levels of customer service, which is crucial for the Resident Engineer role.
✨Tip Number 3
Network with current or former employees of Vertus if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
✨Tip Number 4
Demonstrate your problem-solving skills during the interview. As a Resident Engineer, you'll need to think on your feet and address tenant concerns promptly, so be ready to discuss how you've tackled challenges in previous roles.
We think you need these skills to ace Resident Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Resident Engineer. Tailor your application to highlight relevant experience in facilities management and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you provided excellent customer service or managed facilities. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a personalised cover letter that showcases your passion for the role and the company. Mention why you want to work for Vertus and how you can contribute to their mission of delivering high levels of customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Canary Wharf Group
✨Understand the Company Culture
Before your interview, take some time to research Vertus and their values. Understanding their commitment to customer service and tenant satisfaction will help you align your answers with what they are looking for in a Resident Engineer.
✨Prepare for Customer Service Scenarios
As a Resident Engineer, you'll be dealing with tenants regularly. Be ready to discuss past experiences where you provided excellent customer service or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Showcase Your Technical Skills
Make sure to highlight any relevant technical skills or certifications you possess that relate to facilities management. Be prepared to discuss how these skills can contribute to maintaining high standards in the properties managed by Vertus.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask about the role and the team. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
