Property Manager

* Ensuring your assigned properties within the Vertus portfolio meet all necessary compliance obligations e.g. have a valid EICR, EPC and PAT testing* Managing costs for turnaround of apartments to ensure costs are being appropriately recovered from tenants\’ deposits, and competitive quotes are being obtained for any repairs or replacements* Managing the check out process including, scheduling and managing the check out inventories, conducting check out apartment checks prior to the end of the tenancy, communicating the end of tenancy process to the residents, ensuring all keys are returned and meter readings are taken* Ensuring property management systems are being used correctly and are kept up to date* Producing weekly and monthly reports to the building manager on all KPI’s* Monitoring apartment voids including, flushing for long term vacancies, ensuring minimal energy usage, e.g. lights off, heating and cooling off/appropriately set* To assist in mobilisation of new buildings* Manage reactive maintenance of occupied apartments to ensure any issues that fall under the Landlords responsibility are being responded to in a timely manner and residents are regularly kept up to date with the progress* Obtain one or more competitive quotes from approved contractors for repairs if external contractors are required, manage contractor access to the apartments* Work with the Help desk to schedule and prioritise tasks for the engineers* Keep up to date with changes in legislation and raising or suggesting improvements or changes to ensure these are met* Conduct a review of check out reports and generate an appropriate list of dilapidations to present to the tenant within the timeframes set In the SOP’s. If the deposit is not protected by TDS custodial, once agreed by all parties, arrange for the deposit release form to be sent to accounts for refund* Manage any disputes raised by the Landlord or Tenant in relation to deposits, all TDS deposits to be managed through TDS portal, ensuring TDS is notified of any dilapidation charges within the correct timeframe* Monitor & track the progress of deposit returns to ensure they meet required timelines* Ensuring tasks follow SOPs processes* Ensure SOPs are kept up to date* Ensure any planned maintenance tasks are scheduled and carried out according to statutory compliance responsibilities* Invoice management and processing PO’s* Organise renewal of safety certification and remedial works during the tenancy* Prepare mid-term inspection reports for the business and feedback to the tenant if a breach has been noted* Complete monthly audit on the residents Rights to Rent, check to ensure all residents have the right to rent, report any residents that cannot provide the proof of their right to rent* Managing end of tenancy matters* Provide support to Building Manager where necessary* Assist finance team with the collection of rent arrears, assist Community utilities with the collection of the utility arrears* Manage residents registrations on Pulse, Community utilities portal and Bring Me boxes, (Including Move in’s, room moves and move out’s)* Manage council tax move out’s and room moves, supply local council with the weekly report of past tenants and their move out date* To promote and implement sustainability initiatives as directed by Canary Wharf Group* Provision of effective response to emergency queries out of normal office hours to include attending site if appropriate* To carry out other reasonable duties as instructed and directed as required* A good overall education to ‘A’ Level / NVQ Level 3 or 4 standard or equivalent (to include English & Maths)* Desirable to have IRPM level 1 or 2 or ARLA Level 3* Basic knowledge of Building Management Systems* An understanding of the principal aspects of legislation relating to the management of Residential Property Law* Knowledge of Health & Safety to include COSHH and RIDDOR and carrying out risk assessments* Knowledge of Section 8 & 21 requirements* Working knowledge of Health and Safety requirements and legislation* Excellent communication skills* Willingness to undertake further training as required* Minimum of 2-year experience in a management position is essential* Experience instructing and managing large contracts of work* Working in a high-end customer service establishment* Ability to manage own time and multiple tasks effectively, working autonomously and using own initiative* Commitment to teamwork and ability to function as part of a team* Ability to communicate effectively, verbally and in writing, and to understand and produce materials of a professional nature in line with required deadlines* Ability to form positive relationships with and between residents, staff, contractors, representatives of outside agencies and other Canary Wharf Group employees* Able to build a rapport and to maintain objectivity when dealing with residents and to maintain a courteous and professional attitude in all situations* Excellent knowledge & understanding of I.T. including email and Microsoft Office Suite (Word, Excel, PowerPoint)* Willingness to be adaptable and to accept the evolution of the role as the estate develops**HEALTH SAFETY AND WELFARE RESPONSIBILITIES****ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES****QUALITY MANAGEMENT RESPONSIBILITIES*** Find opportunities to collaborate with others across the business to achieve shared goals* Encourage inclusive networks and treat others with respect and fairness* Use knowledge to work effectively with suppliers / contractors to meet shared goals* Confident in making decisions appropriate to the role* Learn from mistakes and listen to constructive feedback to improve performance* Prioritise safety and actively support community, wellbeing and sustainability programmesWe recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment, in order for everyone to reach their full potential. We also recognise that it makes business sense, since being an inclusive employer leads to better business performance and higher levels of employee engagement and satisfaction. We welcome applicants with diverse backgrounds, perspectives and skills and are committed to fostering a culture whereby everyone can reach their full potential. **Flexible Working**At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals. We offer development opportunities through classroom and e-learning training, mentoring, cross department experience and on the job learning. We heavily invest in our staff attaining accreditations to develop existing and new skills, support chartered status, sponsorships and provide further educational opportunities which are job and business related. We never stand still and continually invest in developing skills and knowledge to ensure individual and company growth. **Other Benefits**Canary Wharf Group (CWG) is the developer of the largest urban regeneration project in Europe. CWG develops, manages and currently owns interests in approximately 9 million square feet of mixed-use space and over 1,100 Build to Rent apartments. CWG is the largest sustainable developer in the UK and also excels operationally as it purchases 100% electricity from renewable sources since 2012 and zero waste to landfill since 2009. CWG has created a 24/7 city where people can live, work and thrive on the Canary Wharf estate and enjoy all the benefits: great transport links, access to green spaces and waterside living; and a wide range of amenities including an award-winning arts and events programme. Canary Wharf’s retail offering comprises over 300 shops, including grocery stores, pharmacies, health clubs, bars and restaurants, all within 15 minutes’ walk. The Company’s current £2bn construction #J-18808-Ljbffr