Night Concierge

Job Overview

Department: Residential Estates

Company: Canary Wharf Residential Management Limited

Reporting to: Manager – Front of House

Job Summary: The Concierge Team has principle responsibility for the smooth running and day‑to‑day operation of the front desk. To consistently deliver excellent customer service to the residents in conjunction with Canary Wharf Group standards, procedures and policies, catering the service towards residents’ needs.

Annual Salary: £34,890

Working Hours: 7pm-7am, 4 on 4 off, shifts across Monday to Sunday

Closing Date: 17th October 2025

Responsibilities

• To provide courteous, professional, efficient service at all times, as per the Company’s standards. To ensure that guests are offered a service that catered towards their individual needs.
• To have a comprehensive knowledge and capability to perform all duties and tasks in the assigned place of work.
• To put in place and monitor effective procedures for the residential management team, including front of house services, supervision of contractors etc. in conjunction with the residential team (in line with CWML procedures where appropriate).
• Direct liaison and communication (ensuring exceptional levels of customer service) with residents, leaseholders and their agents, identifying areas of concern, issuing correspondence and resolving day to day management and maintenance matters.
• Understanding and navigating the customer portal to ensure information is provided to residents, and that information displayed remains current and relevant.
• Responsible for carrying out daily Health and Safety and Security checks, (after initial training has been given), to ensure the build is clean and free from Health and Safety hazards. To include responsibilities for essential keys audit, filing documents, replenish waiver and other forms/stationary for day colleagues.
• Responsible for the day to day operation of the from desk ensuring that the area is manned and immaculate at all times. This may include occasionally cleaning your area of work, dusting desks and cleaning floors in the absence of the cleaning team.
• To promote and implement sustainability initiatives as directed by the Canary Wharf Group.
• The regular inspection and audit of all areas of the development, keeping detailed and accurate records of such. To include prompt rectification of cleaning and escalating maintenance issues where necessary.
• To liaise with the estate management team on the operation of the car park and allocation and management of storage lockers.
• Responsible for ensuring that cleaning and operative staff are directed appropriately (where there is an immediate issue to resolve – cleaning/escorting deliveries etc.).
• To carry out other reasonable duties as instructed and directed as required.

Qualifications

• Previous experience in residential property (private rented preferred), hospitality or customer service sectors is essential.
• Excellent communication and interpersonal skills displaying understanding of residents’ needs.
• Good level of computer literacy using Microsoft Word, Excel and Outlook.
• High standard of written and spoken English, additional language skills are of benefit.
• Must be pro‑active and able to use initiative in order to enhance the building reputation and make the community the best available.
• Flexibility and adaptability.
• A sense of humour and plenty of energy and enthusiasm.
• Problem solving, well organised and ability to work well under pressure.
• Well‑groomed and of smart appearance.

How to Apply

If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online. Early applications are encouraged as we reserve the right to appoint at any point.