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- Tasks: Provide top-notch service to residents and ensure a welcoming environment.
- Company: Join the dynamic team at Vertus Residential Management Limited.
- Benefits: Enjoy a competitive salary, flexible working, and great health perks.
- Why this job: Be a vital part of a community and make a real difference in residents' lives.
- Qualifications: Customer service experience and excellent communication skills are essential.
- Other info: Opportunities for personal growth and development in a supportive environment.
The predicted salary is between 29000 - 39000 ÂŁ per year.
Department: Residential Estates
Company: Canary Wharf Residential Management Limited
Reporting to: Manager – Front of House
Job Summary
The Concierge Team has principle responsibility for the smooth running and day‑to‑day operation of the front desk. To consistently deliver excellent customer service to the residents in conjunction with Canary Wharf Group standards, procedures and policies, catering the service towards to resident’s needs.
Annual Salary: ÂŁ34,890
Working Hours: 7pm‑7am, 4 on 4 off, shifts across Monday to Sunday
Closing Date: 17th October 2025
Main Responsibilities
- Provide courteous, professional, efficient service at all times, as per the Company’s standards.
- Be knowledgeable and capable to perform all duties and tasks in the assigned place of work.
- Put into place and monitor effective procedures for the residential management team, including front of house services and supervision of contractors.
- Direct liaison and communication with residents, leaseholders and their agents, identifying areas of concern, issuing correspondence and resolving day‑to‑day management and maintenance matters.
- Navigate the customer portal to ensure information is provided to residents and displayed correctly.
- Carry out daily Health and Safety and Security checks, (after initial training) to ensure the building is clean and free from hazards; handle essential keys audit, filing, replenish waiver and other stationery for colleagues.
- Maintain the front desk area, ensuring it is manned and immaculate at all times; occasional cleaning, dusting and floor care as needed.
- Promote and implement sustainability initiatives as directed by the Canary Wharf Group.
- Inspect and audit all development areas, keeping detailed records and promptly addressing cleaning or maintenance issues.
- Liaise with the estate management team on car‑park operation and storage locker allocation.
- Direct cleaning and operative staff appropriately on immediate issues such as deliveries.
- Carry out other reasonable duties as instructed and directed.
Person Specification
- Previous experience in residential property (private rented preferred), hospitality or customer service sectors is essential.
- Excellent communication and interpersonal skills, understanding residents’ needs.
- Good level of computer literacy using Microsoft Word, Excel and Outlook.
- High standard of written and spoken English; additional language skills are a benefit.
- Pro‑active with initiative to enhance the building reputation.
- Flexibility and adaptability.
- A sense of humour and plenty of energy and enthusiasm.
- Problem‑solving, well‑organised and able to work well under pressure.
- Well‑groomed and of smart appearance.
Health Safety And Welfare Responsibilities
All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details are set out in the Health & Safety Policy and the Health, Safety & Welfare Manual.
Environmental, Social & Governance (ESG) Responsibilities
We have developed a comprehensive ESG strategy. All staff must adopt this strategy in their roles, adhering to environmental regulations, minimising waste, supporting nature within the urban environment and facilitating positive community change.
Quality Management Responsibilities
All staff must comply with the ISO 9001 requirements and our dedication to quality management, implementing procedures, plans and forms within the Electronic Document Management System to meet the ISO 9001: Quality Management Standard.
Company Values
Commit to Excellence
- Act with integrity and deliver high performance.
- Put our customers at the heart of what we do.
- Resolve issues by providing high‑quality solutions.
Foster Collaboration
- Find opportunities to collaborate across the business.
- Encourage inclusive networks and treat others with respect and fairness.
- Use knowledge to work effectively with suppliers/contractors.
Encourage Engagement
- Confident in making decisions appropriate to the role.
- Learn from mistakes and listen to constructive feedback.
- Prioritise safety and support community, well‑being and sustainability programmes.
Take Ownership
- Deliver high‑quality service that exceeds expectations.
- Committed to opportunities for self‑development.
- Take responsibility for personal performance and improvement.
Embrace Innovation
- Embrace change and innovation.
- Proactively suggest improvements.
- See new challenges as opportunities for effective change.
What We Offer
Diversity and Inclusion
We recognise the importance of diverse experience, skills and perspectives at all levels and operate an inclusive working environment, enabling everyone to reach their full potential.
Flexible Working
We are open to consider flexible working arrangements, both temporary or permanent.
Learning and Development
We offer development opportunities including classroom and e‑learning training, mentoring, cross‑department experience and on‑the‑job learning. We invest heavily in staff accreditation and further educational opportunities.
Other Benefits
Our benefits package includes a generous pension, insurance plans, health benefits, subsidised gym membership, store discounts and family leave, allowing employees to choose suitable benefits.
If you are interested in joining our highly professional and skilled team for our next exciting phase of development, please complete the form on this page to apply online.
Early applications are encouraged as we reserve the right to appoint at any point.
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Night Concierge employer: Canary Wharf Group
Contact Detail:
Canary Wharf Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Vertus on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and property management. We all know that confidence is key, so rehearse your answers and showcase your experience in a way that aligns with what Vertus is looking for.
✨Tip Number 3
Dress to impress! As a Night Concierge, you'll be the face of Vertus, so make sure you look sharp and professional. First impressions matter, and we want you to stand out for all the right reasons.
✨Tip Number 4
Follow up after your interview with a thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Show Your Customer Service Skills: In your application, make sure to highlight any previous experience in customer-facing roles. We want to see how you've gone above and beyond to provide excellent service, just like we do at Vertus!
Be Yourself: Let your personality shine through! We value authenticity and want to know who you are beyond your qualifications. Share a bit about your interests and what makes you tick.
Tailor Your Application: Take the time to customise your application for the Night Concierge role. Mention specific responsibilities from the job description that excite you and how your skills align with them. It shows us you’re genuinely interested!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Canary Wharf Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Night Concierge role and its responsibilities. Familiarise yourself with the job description, especially the emphasis on customer service and building relationships with residents. This will help you articulate how your experience aligns with their expectations.
✨Showcase Your Customer Service Skills
Since this role is all about delivering high levels of customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about specific situations that highlight your problem-solving skills and ability to handle pressure, as these are crucial in a concierge position.
✨Demonstrate Your Proactive Approach
The company values a proactive attitude, so be ready to discuss times when you've taken initiative in previous roles. Whether it’s improving a process or enhancing customer satisfaction, showing that you can think on your feet will impress the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, community events, or how they measure success in the concierge role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
