Manager - Enterprise Systems and Applications

Reporting to the Director of Technology, the Manager for Enterprise Systems and Applications will be accountable for the strategy, governance, performance and continuous improvement of CWG’s enterprise application landscape. This role will provide leadership across the core systems that enable the business to operate effectively, including Yardi, Salesforce, Workday and Microsoft Fabric, ensuring each platform is fit for purpose, well governed, secure, and aligned to the long-term needs of the organisation.

The role will lead a team of Product Managers, with supporting analysts aligned to each product area as the function matures. Working closely with business stakeholders, Technology Business Partners, Information Security, Data, Infrastructure and external partners, the Enterprise Systems Manager will develop clear platform roadmaps, prioritise demand, improve ways of working and ensure that investment in enterprise systems delivers measurable business value.

This is a strategic leadership role within the Technology Department, responsible for moving CWG towards a more integrated, simplified and business-aligned application environment. The post holder will be expected to bring structure, ownership and governance to enterprise systems, while enabling innovation, operational efficiency, improved data quality and better decision-making across the Group.

MAIN RESPONSIBILITIES

• Provide strategic direction, leadership and management for CWG’s enterprise systems function, ensuring core applications are aligned to the Group’s objectives, operating model and future business requirements.
• Own and maintain the roadmap for key enterprise platforms, including Yardi, Salesforce, Workday and Microsoft Fabric, ensuring investment decisions are prioritised against business value, risk reduction and operational efficiency.
• Lead, develop and manage a team of Product Managers, ensuring clear ownership, performance expectations, succession planning and development pathways are in place.
• Establish clear product ownership and governance across enterprise systems, ensuring business owners, Technology owners and third-party responsibilities are understood, documented and actively managed.
• Partner with senior stakeholders across the business to understand functional priorities, translate requirements into technology outcomes and ensure enterprise systems support measurable business improvement.
• Develop and maintain effective demand management and prioritisation processes for system enhancements, integrations, reporting, data requests and continuous improvement activity.
• Ensure enterprise systems are secure, resilient, supportable and compliant with CWG policies, Information Security standards, data protection requirements and relevant legislative obligations.
• Manage key vendor and partner relationships, ensuring suppliers are held to account for performance, value, service quality, roadmap alignment and contractual commitments.
• Drive simplification and rationalisation of the application estate, identifying duplication, under-use, poor process alignment and opportunities to improve value from existing platforms.
• Work with the Data, Architecture and Development teams to ensure integrations, reporting, analytics and data flows are designed in a controlled, scalable and supportable way.
• Provide regular management information on platform performance, risk, delivery progress, adoption, benefits realisation and areas requiring senior decision or investment.
• Support the development of business cases, investment proposals and ITIC submissions where enterprise systems require new funding, supplier engagement or material change.
• Promote a culture of continuous improvement, product thinking, accountability and business partnership across the Enterprise Systems team and wider Technology Department.

PERSON SPECIFICATION

• Proven experience leading enterprise applications, business systems or product management functions within a complex organisation.
• Strong understanding of enterprise platforms such as ERP, CRM, HRIS, data platforms and business-critical SaaS applications, ideally including Yardi, Salesforce, Workday or Microsoft Fabric.
• Experience developing technology roadmaps, product strategies and investment plans that are aligned to business priorities and measurable outcomes.
• Strong stakeholder engagement skills, with the ability to build credibility, influence senior leaders and translate business requirements into clear technology priorities.
• Demonstrable experience of managing vendors, commercial relationships and third-party delivery partners to achieve service quality, delivery performance and value for money.
• Good understanding of governance, risk management, data protection, information security and compliance considerations associated with enterprise systems.
• Ability to lead and develop teams, set clear direction, manage performance and create a culture of ownership, accountability and continuous improvement.
• Strong analytical and problem-solving skills, with the ability to interpret complex information, assess options and make pragmatic recommendations.
• Excellent written and verbal communication skills, with the ability to explain technical, operational and commercial matters clearly to both technical and non-technical audiences.
• Experience operating across project delivery, service management and continuous improvement environments, with an appreciation of ITIL, Agile or hybrid delivery approaches.
• Commercially aware, outcome-led and able to challenge demand constructively to ensure Technology effort is focused on the right priorities.
• Passion for excellence, innovation, simplification and personal development, with a proactive approach to improving how Technology supports the business.

HEALTH SAFETY AND WELFARE RESPONSIBILITIES

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect.

ENVIRONMENTAL, SOCIAL & GOVERNANCE (ESG) RESPONSIBILITIES

Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles.

QUALITY MANAGEMENT RESPONSIBILITIES

In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies.

COMPANY VALUES

• Commit to Excellence: Act with integrity and deliver high performance; Put our customers at the heart of what we do; Resolve issues by providing high quality solutions.
• Foster Collaboration: Find opportunities to collaborate with others across the business to achieve shared goals; Encourage inclusive networks and treat others with respect and fairness; Use knowledge to work effectively with suppliers / contractors to meet shared goals.
• Encourage Engagement: Confident in making decisions appropriate to the role; Learn from mistakes and listen to constructive feedback to improve performance; Prioritise safety and actively support community, wellbeing and sustainability programmes.
• Take Ownership: Take pride in delivering high quality service which exceeds expectations; Committed to opportunities for self-development; Take responsibility for my own performance and look for ways to improve.
• Embrace Innovation: Embrace change and innovation; Proactively suggest ways to improve our business and encourage others to share ideas; See new challenges as opportunities to deliver effective change.

WHAT WE OFFER

• Diversity and Inclusion: We recognise the importance of embracing diverse experience, skills and perspectives at all levels and operating in an inclusive working environment.
• Flexible Working: As an inclusive employer, we recognise the positive impact flexible working can have on an individual, their wellbeing, engagement and productivity.
• Learning and Development: At Canary Wharf Group, our employees receive a wide range of support to help improve their skills and achieve their career goals.
• Other Benefits: We are committed to building a safe, happy and healthy community for our employees and we offer a comprehensive range of benefits.