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- Tasks: Support residents during their move-in, resolving maintenance issues and ensuring a smooth transition.
- Company: Join a leading property management company focused on high-end residential developments.
- Benefits: Enjoy flexible working, learning opportunities, and a comprehensive benefits package including health perks.
- Why this job: Be part of a dynamic team that values customer service and community impact in a vibrant environment.
- Qualifications: Experience in maintenance is essential; NVQ in Carpentry or Painting is desirable.
- Other info: Embrace a culture of diversity, inclusion, and continuous personal development.
The predicted salary is between 30000 - 38000 £ per year.
This is a site-based role, operating across the Southbank Place and Wood Wharf developments. The position focuses on supporting residents throughout the move-in and handover process, ensuring a smooth transition into their new homes. Responsibilities include identifying, addressing, and resolving snagging issues and defects promptly and efficiently. The role requires a proactive, customer-focused approach, with an emphasis on delivering solutions in a professional and courteous manner.
Annual Salary: up to £38,000 dependent on experience.
Working Hours: Monday – Friday, 8.30am-5.30pm
MAIN RESPONSIBILITIES
To identify and diagnose faults and to carry out repairs, adjustments and other maintenance works as appropriate inside apartments, as requested by the Customer Service team. To carry out weekly flushing checks on all vacant apartments and keep updated records of attendance and any concerns found.
To conduct functionality checks in vacant apartments well in advance of handovers to customers and assist in resolving any issues before legal completion and handover.
Investigate reported defects, document findings with photographs, and resolve issues independently where possible.
Oversee and assist contractors with larger repair projects, collaborating with them and other maintenance technicians. To undertake other skilled tasks in which competence has been demonstrated. Ensure appropriate protection measures are in place for all communal areas prior to customer move-ins, maintaining high standards of cleanliness and minimising potential damage during the move in process.
Provide support to residents during their move-in, including tasks such as assisting with picture hanging, removing packaging materials, and offering general on-site assistance to enhance the customer experience.
Ensure compliance with safety and building regulations, adhering to standards and protocols.
Maintain tools and equipment in good condition, reporting any malfunctions or needs for materials.
Demonstrate strong customer service skills in responding to maintenance requests and emergencies. To undertake and be comfortable with physical lifting and activities in accordance with the set requirements and instructions. To be thoroughly familiar and comply with the companys Health & Safety policy and procedures and to immediately report any hazards or infringements to their line manager. Any other activities as requested by the Aftercare/Defects Managers or Customer Service team.
PERSON SPECIFICATION
An NVQ Grade 2 qualification (or equivalent) in either Carpentry or Painting and Decorating is desirable.
The candidate must show a degree of manual dexterity and be able to follow basic technical instructions.
Experience of working in a maintenance environment is essential within a high-end residential development.
Electrical skills would be an advantage, or the willingness to train towards gaining electrical qualifications.
Basic skills in: carpet fitting, dry lining, ceiling fixing, furniture assembly.
Good communication skills in order to liaise effectively with customers.
The candidate must be extremely well organised, with great attention to detail and professional with a hands on approach.
The candidate must be self-motivated, proactive, flexible, approachable and demonstrate willingness to assist others.
The candidate must demonstrate excellent customer service skills and understand how it is applied in the context of property management.
- Act with integrity and deliver high performance
- Put our customers at the heart of what we do
- Resolve issues by providing high quality solutions
- Find opportunities to collaborate with others across the business to achieve shared goals
- Encourage inclusive networks and treat others with respect and fairness
- Use knowledge to work effectively with suppliers / contractors to meet shared goals
- Confident in making decisions appropriate to the role
- Learn from mistakes and listen to constructive feedback to improve performance
- Prioritise safety and actively support community, wellbeing and sustainability programmes
- Take pride in delivering high quality service which exceeds expectations
- Committed to opportunities for self-development
- Take responsibility for my own performance and look for ways to improve
- Embrace change and innovation
- Proactively suggest ways to improve our business and encourage others to share ideas
- See new challenges as opportunities to deliver effective change
Maintennce Operator - Grade 1 (Residential) in South East London employer: Canary Wharf Group
Contact Detail:
Canary Wharf Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintennce Operator - Grade 1 (Residential) in South East London
✨Tip Number 1
Familiarise yourself with the specific developments you'll be working on, like Southbank Place and Wood Wharf. Understanding the unique features and challenges of these sites will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues in previous roles. This will highlight your proactive approach and ability to enhance the resident experience.
✨Tip Number 3
Network with professionals in the property management and maintenance sectors. Attend local industry events or join relevant online forums to connect with others who can provide insights or even referrals for the role.
✨Tip Number 4
Research the company's values and ESG strategy thoroughly. Be prepared to discuss how your personal values align with theirs, as this will show your commitment to their mission and culture.
We think you need these skills to ace Maintennce Operator - Grade 1 (Residential) in South East London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in maintenance, particularly in high-end residential developments. Emphasise any specific skills mentioned in the job description, such as carpentry or painting and decorating.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and proactive approach. Mention specific examples of how you've resolved issues in previous roles, demonstrating your ability to handle snagging issues effectively.
Highlight Relevant Qualifications: If you have an NVQ Grade 2 qualification or equivalent, make sure to mention it prominently. If you lack this qualification but are willing to train, express your eagerness to learn and develop your skills further.
Showcase Your Soft Skills: In your application, highlight your organisational skills, attention to detail, and ability to work collaboratively with others. These traits are essential for the role and will help you stand out as a candidate who aligns with the company's values.
How to prepare for a job interview at Canary Wharf Group
✨Showcase Your Customer Service Skills
Since the role is heavily focused on supporting residents, be prepared to discuss your previous customer service experiences. Highlight specific instances where you resolved issues or enhanced a customer's experience, demonstrating your proactive and courteous approach.
✨Demonstrate Technical Knowledge
Familiarise yourself with common maintenance tasks relevant to high-end residential developments. Be ready to discuss your experience with repairs, adjustments, and any relevant qualifications, such as your NVQ in Carpentry or Painting and Decorating.
✨Emphasise Attention to Detail
The role requires a keen eye for identifying defects and ensuring high standards of cleanliness. Prepare examples that showcase your attention to detail, particularly in previous maintenance roles or projects where precision was crucial.
✨Prepare for Safety and Compliance Questions
Understand the importance of health and safety regulations in maintenance work. Be ready to discuss how you've adhered to safety protocols in past roles and how you would ensure compliance in this position, especially during move-ins.
